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Working in virtual team - TIPS

Working in virtual team - TIPS. Asiamix February 20, 2011. Mehrabian’s formula. According to psychologist Albert Mehrabian, of the total meaning of a spoken message,. 7% comes from the actual meaning of the words. 55% comes from facial expressions and other non-verbal communications.

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Working in virtual team - TIPS

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  1. Working in virtual team - TIPS Asiamix February 20, 2011

  2. Mehrabian’s formula According to psychologist Albert Mehrabian, of the total meaning of a spoken message, 7% comes from the actual meaning of the words. 55% comes from facial expressions and other non-verbal communications. Enhance Visual communication effectively. 38% comes from the way you say the words (tone, emphasis) • Video Chat • Tone, Emphasis • Gestures, Facial expressions

  3. Communication process Appropriate communication process leads a listener to a goal. OpeningMessageQuestionClosing Ultimate goal Interim goal Assess Revisegoal Set goal Hidden goal • Set Interim/Ultimate goal using one action verb. • Manage Hidden goal (your desires are nothing wrong, you can get when a listener reached the goal). • Give Opening to get a listener as ready as possible to hear your Message. • Give Message that motivates a listener, raises questions and creates the content. • Create key Question, based on Message. • Give Closing to confirm a listener is at the goal. • Assess the current reality of a listener and Revise Interim/Ultimate goal effectively.

  4. LEAP/AIUEO Utilize the following 2 techniques, “Leap”, “AIUEO (あいうえお)”. Avoid ssumptions isten Understand ntent mpathize “We” not “Yo ” sk Manage xpectations ropose Encourage penness

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