AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential.

1. AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential.

2. Insurance – Claims Processing

3. Insurance – Claims Processing Insurance companies typical challenges are: Costs Labor & Paper Handling Security Risk Mitigation & Regulatory Compliance Inefficiencies Slow & Error Prone Workflows

4. …but costs are nothing compared to retaining customers… Customer Satisfaction The first real interaction with a customer is when a claim is submitted

5. Typical Branch Claims Process Over 10 Touch Points = Risk + Time 6 2 LOB Server 3 DMS LOB Service Center 5 ECM Server Local Office HQ Office 1 4

6. Client Claims Processing with NSi Email confirmation Email Service Center User Authenticated LOB Server Branch Office …automation in less than 10 seconds ECM Server

7. Why not turn Copiers/MFDs and Mobile Devices into “ATM like devices” for internal process automation?

8. What can you do in 10 seconds? Copier or Mobile Device (with NSi) Login (pin code) Scan or upload documents for a business package Review status of workflow Address exceptions or missing documents ATM Login (pin code) Fast-Cash $100 Get account balance

9. Leslie Hunt Client Tom Ridge Insurance Company Auto Adjuster Story: Claims Processing Total Loss Workflow

11. Leslie Hunt Client • Major Accident • Determined as Total Loss • Paperwork Required

12. Tom Ridge Insurance Company Auto Adjuster • Charged with Processing Claim • Capturing Required Documents • Ensuring Accuracy and Superior Customer Service

13. Tom Ridge Insurance Company Auto Adjuster Tom is inspecting the vehicle and determines it to be a Total Loss

14. Tom Ridge Insurance Company Auto Adjuster Pin 12345678 Login

15. Tom Ridge Insurance Company Auto Adjuster Claims Exceptions History/Status

16. Tom Ridge Insurance Company Auto Adjuster New Claim Existing Claim

17. Tom Ridge Insurance Company Auto Adjuster History/Status Existing Claim 98543 – Leslie Hunt Status Pending Determination Total Loss Document Type Photo of damaged vehicle Signature

19. nsi Service Center

20. Leslie Hunt Customer Tom Ridge Insurance Company Auto Adjuster T Tom instructs Leslie to bring in required documents to close the Total Loss Transaction

21. Leslie brings in documents Leslie Hunt Customer T

22. Example Claim Package Police Report Power of Attorney Odometer Statement Total Loss Statement Check List Mix of External and Internal Documentation

23. Tom Ridge Insurance Company Auto Adjuster In the past, Tom would have placed the documents in a courier pouch. Operation Center 1-2 Day Delay Service Center

24. Tom Ridge Insurance Company Auto Adjuster With NSi, Tom authenticates himself 1 At the front panel AND/OR 2 Proximity Cards AND/OR 3 Mobile

25. Tom Ridge Insurance Company Auto Adjuster Since Tom is identified as an authorized user, he will see the eCourier button Secure Scan Secure Fax eCourier

26. Tom Ridge Insurance Company Auto Adjuster With NSi, Tom can just press the eCourier button on the “copier” to easily scan to the Service Center. It’s that easy! The same workflow in the Service Center can be leveraged as if the documents were mailed/couriered. eCourier Operation Center Secure Transmission Service Center

27. Secure Scan Secure Fax eCourier eCourier Secure Scan Secure Fax

28. Tom Ridge Insurance Company Auto Adjuster Electronic Workflow nsi Service Center

29. Tom Ridge Insurance Company Auto Adjuster Email Success Notification Service Center Tom Ridge Scan for Leslie Hunt, Total Loss Claim, Transaction ID = LH67895 We received a successful scan for Leslie Hunt, Total Loss Claim All required documents were received: Total Loss Power of Attorney Odometer Disclosure Statement Total Loss Statement Checklist

30. Tom Ridge Insurance Company Auto Adjuster • Note that Tom did not have to: • Specify the DPI • Image Format • Quality Settings • Etc. • They were all programmed into the button “eCourier” 10 second automation eCourier Operation Center Secure Transmission Service Center

31. Operation Center Service Center • Automatic • Deskew and Image Cleanup eCourier

32. Operation Center Service Center • Automatic • Deskew and Image Cleanup • Blank Page Removal • Page Orientation • Double Side Scanning • File Compression eCourier

33. History/Status Tom Ridge Insurance Company Auto Adjuster Tom’s process of using “eCourier” was simple and streamlined, …Tom also received a notification of success. Additionally, Tom could go to the MFD to get a “History/Status” Update

34. History/Status Secure Scan Secure Fax eCourier History/Status

35. History/Status History/Status Please click a transaction for more details 2:46p Hunt, L –In Process 1:30p Jones, T -Complete 11:55a Smith, R -Complete 10:05a Rogers, T -Complete

36. History/Status History/Status Title: Hunt, Leslie Status: In Process Scan Date: 2:46pm 7/20/2013 Documents: 4 Total Loss Power of Attorney Odometer Disclosure Statement Total Loss Statement Checklist

37. Exception Processing Tom Ridge Insurance Company Auto Adjuster Tom’s process of using “eCourier” was simple and streamlined, …but what if an exception occurred? …such as a missing document to the transaction.

38. Exception Processing Tom Ridge Insurance Company Auto Adjuster Tom’s process of using “eCourier” was simple and streamlined, …but what if an exception occurred? …such as a missing document to the transaction.

39. Tom Ridge Insurance Company Auto Adjuster Tom get’s notified of a problem in the submission Service Center Tom Ridge Missing Document for Leslie Hunt, Transaction ID = LH67895 Missing Odometer Statement – 937842843.pdf There was an error processing your Total Loss Claim submission for: Account: Hunt, Leslie Transaction ID: HL67895 Reason: There was a missing “Total Loss Odometer Statement”. Request Action: Please submit this document. Attached is a coversheet to assist in this process.

40. Tom Ridge Insurance Company Auto Adjuster Tom get’s notified of a problem in the submission Required Document We are missing the Odometer Statement For: Hunt, Leslie Scan the missing document on the MFD Service Center Tom Ridge Missing Document for Leslie Hunt, Transaction ID = LH67895 Missing Odometer Statement – 937842843.pdf There was an error processing your Total Loss Claim submission for: Account: Hunt, Leslie Transaction ID: HL67895 Reason: There was a missing “Total Loss Odometer Statement”. Request Action: Please submit this document. Attached is a coversheet to assist in this process.

41. Exception Processing Secure Scan Secure Fax eCourier History/Status

42. History History/Status Title: Hunt, Leslie Status: ** Exception ** Reason: Missing Odometer Statement Scan Date: 2:46pm 7/20/2013 Received Documents: 3 Total Loss Power of Attorney Total Loss Statement Checklist

43. Exception Processing Secure Scan Secure Fax eCourier Exceptions History/Status

44. Exceptions Select Exception Scan with Barcode Exceptions

45. Required Document We are missing the Odometer Statement For: Hunt, Leslie Scan the missing document on the MFD Secure Scan Secure Fax eCourier Select Exception Scan with Barcode

46. Do we have to print out the barcode coversheet? = No! Required Document We are missing the Odometer Statement For: Hunt, Leslie Scan the missing document on the MFD

47. Select Exception Scan with Barcode Select Exception Exceptions Scan with Barcode Hunt, L - Odometer Statement

48. Secure Scan Secure Fax eCourier Select Exception Hunt, L – Odometer St

49. Service Center

50. Exception Processing Leslie Hunt Customer What if Leslie does not have a required document with her? How can we support capturing those documents without her having to come back into the branch? What if the barcode coversheet could also be used as an instructional sheet, and a fax coversheet?