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Voice over Internet Protocol

Voice over Internet Protocol. The City of Hayward VoIP Project. Existing City Telephony System. Existing Leased Centrex Service - Limited feature set - High monthly costs - Upgrades are not cost effective - Limited ability to administer - Costly to expand Existing Key-set Systems

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Voice over Internet Protocol

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  1. Voice over Internet Protocol The City of Hayward VoIP Project

  2. Existing City Telephony System • Existing Leased Centrex Service - Limited feature set - High monthly costs - Upgrades are not cost effective - Limited ability to administer - Costly to expand • Existing Key-set Systems - Systems are diverse and not uniform - Some are legacy and costly to maintain

  3. Factors Motivating Change • Costs savings through technology convergence • Technology advancements • Strategic direction • Shared infrastructure resources • Leverage of existing Network • System Management • Flexibility

  4. Benefits of VoIP • Heterogeneous Network - Merging Data and Voice Networks - Rapid Return on Investment - Reduced Cost of Ownership - Reduced operating costs - Flexible architecture - Scalable as system grows

  5. Benefits of VoIP • Manageability and Administration - Flexible access to manage system - Feature management - Centralized administration - Statistics that allow for cost reducing - Database records - Detailed reports

  6. Benefits of VoIP • Reduced Costs - Leverage current infrastructure - Economy of scale - Mergence of Data & Telephony networks - Direct inward dialing - Planned migrations - Choice for local and long distance carriers

  7. What are the “Con’s” • Capital investment • New technology • The digital echo • Quality of Service (QoS) • Learning curve / staff development

  8. The IP Telephony Solution Analog Phone Palm Pilot PC Phone Client IP BusinessPhone Video VoIP Compatible Router/Switch Fax H.323 Connections IP Telephone VoIP Server Router PSTN WAN

  9. Centrex versus VoIP Recurring Annual Costs (projected) Centrex - Cost to the City approximately $ 485+ k per year. VoIP - Cost to the City approximately $ 100 k per year.

  10. Capital Costs • Per user costs - System is under $ 600 per seat Assumptions: - Existing internal data wiring will be used for both data and telephony - Interconnection between sites is through data fiber $ 600,000

  11. Overall System Benefits • Provide enhanced services to 700 telephone users in 18 plus facilities Citywide • Greater flexibility and reduced costs to support internal moves, adds, changes and expansion • Opportunity to reduce operating costs through:

  12. Overall System Benefits Local centralized management and administration. Internal control and measures. Uniform expanded features throughout the organization. Scalable as needs increase. Increased reliability through local ownership. Potential reduced cost using multiple vendors for local and long distance connections. Detailed call statistics. Computer based remote management. Alarm reporting. Reduced caller ID costs. Automatic call forwarding.

  13. Overall System Benefits Direct inward dialing. Flexible teleconferencing. Cordless operations. Hands free operations. Instant and varied notification. Consistent standards for equipment and technology. Positioned for future technologies to reduce risk and costs. Capitalize on existing infrastructure Enhanced data connectivity. Expansion of the Wide Area Network (WAN). Cost effective mergence of data and telephony technologies. Planned site migration.

  14. The First Step • Telephony Audit • Refine system design and economic model • Implementation Strategy • Migration to premise based voice mail system • Detailed Citywide dialing plan • Site-by-site migration plan • Training of City staff

  15. Additional Thoughts • Leasing is an option • VoIP allows other low voltage systems to work in new ways • VoIP will prepare the City for many new voice applications

  16. VoIP Will Bring New Voice Applications • Unified Messaging • Unified Client • Video Telephony • Dual Mode Phones • Conferencing • Call Center • E911 • MobilityManager • Access to Network Applications from IP Phone

  17. New Application: Unified Messaging Voice Mail One Inbox E-mail Fax One directory, one message store, one infrastructure

  18. 802.11 New Application: Dual-Mode Phones ENTERPRISE Call Manager IP-PBX Cellular Operator’s Wireless Network OUTSIDE INSIDE Cellular Network / PSTN Enterprise Network WLAN Access Points IP Phones Dual-Mode Phone 802.11b/g + GSM SCCP CCX v3/4 Dual-Mode Phone works in either both Cellular or WLAN networks Dual-Mode Phone 802.11b/g + GSM 802.11 Phones

  19. The Next Steps RFP closes on May 11th, 4:00pm Set up committees for both technical and user evaluation. Begin review of submitted proposals

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