CIS8020 Systems Integration

1. CIS8020Systems Integration September 11, 2006 Art Vandenberg

2. Q&A concepts from August 28… • Architecture (what) vs. Strategy (how, large plan) vs. Tactics (hows) • CISCO’s virtual close reduced from weeks to day • A systems integration strategy that provides competitive advantage • Then provides the basis for additional systems integration • Real time management implies well integrated systems • Return on Investment for enterprise integration: • Reduce costs • Increase revenues • Improve availability of skilled staff CIS8020 - Systems Integration

3. Enterprise Integration Strategy SpecificationGold-Bernstein & Ruh, background & context • Emergence of technology solutions • Ethernet, TCP/IP, SQL, HTML, HTTP… • Enterprise systems integration - best practices • Road map • Metrics • Minimize redundancy • Strategically focus skill sets • Invest in reuse (culture, processes important) • SOA - service oriented approach • Process driven integration • Systems integration is a “living” iterative process CIS8020 - Systems Integration

4. Business Integration Strategy Spec, continued • SOA • Access from anywhere • Legacy wrappers • Web services enables SOA • WSDL - interface standard • SOAP - communications standard • XML - message format • UDDI - services registry and discovery CIS8020 - Systems Integration

5. Business Integration Strategy Spec, continued • Process driven integration • Modeling - business functions • Automation - events, content, rules • Workflow - routing, approvals • Alerts - monitoring, triggers, escalation • Integration - web services, adapters, integration broker • What if scenarios • Business Activity Monitoring (BAM) • Integration Competency Center CIS8020 - Systems Integration

6. Appendix A • A: Business drivers & requirements • Introduction • Sponsor orgs, business champion, history… • Scope • enterprise; division; unit • Key Participants • business managers, sponsor orgs, champion, owner • Statement of purpose • business drivers, goals, functions • organizational impact • not technical CIS8020 - Systems Integration

7. Appendix A… • A: Business drivers & requirements • Cost estimates • high level, time frame • hardware, software, development, consultants… • ROI • Reduced: staff, training, customer support, errors, re-keying… • Metrics • measurable key performance indicators (KPI) • Risks • unknown, org, cultural, technical, management, ability • Conclusions • final comments, constraints, business factors affecting outcome CIS8020 - Systems Integration

8. Appendix B • B: Business Integration Strategy Specification • Introduction, Executive overview • How support business; define constraints; anticipated benefits • Scope • application driven - but Enterprise focused • Key Participants • strategy creators; implementers; approvers • Integration strategies • Appendix A business drivers and achievement of ROI • Redundancy, skill set, reuse, process, SOA, implementation, lifecycle • Mapping business initiatives to integration strategies • matrix CIS8020 - Systems Integration

9. Appendix B… • B: Business Integration Strategy Specification • Strategic sourcing • best of breed; preferred vendor; procurement approach • Standards • communication, appl interfaces, msg formats, process, metadata • Metrics (specific) • name, value, collection, frequency, owner • Risks • organizational, cultural, technical, management • Conclusions and recommended next steps CIS8020 - Systems Integration

10. Georgia State - strategic discussion • Strategic Plan 2005-2010 • Mission • primary urban research university: Top 100 • Biotech, neuroscience, digital arts, urban health research • Planning process - community engagement • Progress since 1999 - iterative improvements • Environmental changed 2000-2010 • GSUnet2, wireless, Oracle-based admin systems, IP-telephony • Goals and priorities (instruction, research, graduate) • Students: recruitment, undergrad/grad experience, electronic collections • Faculty: increase tenure track, increase grant support • Programs: academic, data & metrics, computer-based online delivery, interdisciplinary, bioinformatics, urban education, leverage MBA Top10, digital content origination… CIS8020 - Systems Integration

11. IS&T Annual Report (ending June 2005) • Introduction (Mission), IT Advisory Structure, Organization Overview • Accomplishments (linked to University Strategic Plan) • Recruitment • Undergrad experience, Graduate experience • Faculty – Research and Academic Support • New academic programs (and modes of delivery) • Technology • Peoplesoft HR (interactions with Alumni, Person Registry, Student Hires, Federal Work Study…) • HR data mart • Mainframe decommission (legacy out) • GoSolar enhancements, BANNER Xtender • College Data Mart - integrating HR, Banner, Spectrum financials (Peoplesoft) CIS8020 - Systems Integration

12. IS&T Annual Report… • Accomplishments (linked to IT Strategic Plan) • Information accessibility • Network Security • University Network Infrastructure • Evaluate services, customer satisfaction • Manage Servers • Support Library Initiatives • External Collaboration • Technology-enabled Faculty, Staff and Students • Personal technology development • Workstation support • IT services - wireless • Technology-enhanced education • Migration from WebCT CE to VISTA CIS8020 - Systems Integration

13. IS&T Annual Report… • Business process effectiveness • IRBwise • Online Housing Application • Self-service password reset for ProfileManager/EasyView • New release REMEDY • RedDot content management • Data Warehouse • Operation Data stores • Institutional Effectiveness Metrics • Outcomes; Performance Metrics Group • Systems & Services availability; security incidents (2497) • Classroom Technology incidents (2375) • UIS services (379) • Customer Service (Call Abandon Rate, Avg Handle time, First Contact Resolution) CIS8020 - Systems Integration

14. Next week (Sep 18, 2005) • Case Study #1 due (appendix A, B) - Discussion • iBOLT deliverable #1 CIS8020 - Systems Integration