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Infivex and Proto partner to scale multilingual AI chatbot solutions across emerging markets

Next-Level Automation: Infivex and Proto Unite for Seamless Multilingual Chat: Infivex's ticket management product, CHOC, takes automation to new heights with its integration of Proto's multilingual AI chatbots. This powerful combination enables businesses to handle high-volume messaging and case management effortlessly, catering to underserved languages and timezones.

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Infivex and Proto partner to scale multilingual AI chatbot solutions across emerging markets

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  1. Login Business Government Platform Solutions Resources Pricing 14 DAY TRIAL In?vex and Proto partner to scale multilingual AI chatbot solutions across emerging markets 2 min read 9+ Integrated solution between In?vex and Proto to combine ticketing and multilingual chat across emerging American, Asian, and Western European markets. In?vex will o?er users of its new ticket management product, CHOC, an integrated solution with Proto’s multilingual AI chatbots for serving multilingual markets at scale. Proto’s AI Customer Experience (AICX) solutions enable contact centres from diverse industries to automate scaling volumes of communication across local and mixed languages, such as Latvian, Tamil, and Tagalog. Proto chatbots can be deployed across popular messaging channels like Facebook Messenger, WhatsApp, Twitter, and SMS, allowing businesses to include the maximum number of local consumers. Inv?vex’s CHOC product will combine this functionality with collaborative project management features, reporting, document management, and AI-enabled knowledge base features. Proto’s integration with CHOC will allow users on the platform to provide 24/7 multilingual client support for underserved languages, streamlining project management and collaboration across new markets. In?vex CEO Erik Lippens said: “We want to make IT more e?cient so that businesses can run more smoothly and cost-e?ectively. To do this, we have introduced our new ticket management product, CHOC, which will help businesses to track and resolve issues more e?ectively. With Proto powering CHARLY, our chatbot, the product will be available to provide excellent customer support 24/7.” Proto’s CEO Curtis Matlock said: “Proto is pleased to partner with In?vex for its ticketing solution, CHOC. Together, we’re able to provide In?vex clients with a single, convenient solution for automated high-volume messaging and case management across languages and timezones.” Contact info Website: https://www.proto.cx/ Contact: Jennifer Dantoc, Global Sales Director E-mail: jennifer@proto.cx About us In?vex started in January 2020 as a fusion of ideas by young entrepreneurs and seasoned IT experts who wanted to create a cutting-edge IT company focused on the emerging markets of America, Asia and Western Europe. The goal was to deliver a positive impact to organizations by providing the best software and IT services tailored to ?t their unique needs. Proto is the leader for inclusive chatbots and multilingual contact center automation in emerging markets. Proto’s AI Customer Experience (AICX) platform is powered by proprietary natural language processing (NLP) for under-resourced and rare languages. Proto's novel deep- learning techniques and regulatory partnerships maximize customer experience, protection, and lifetime value. TA SECURITY TOTAL SOLUTION CONSUMER PROTECTION FINANC ith SOC2 and ISO 27001 denti?able information ction standards. Scalable CX automation with a single platform and all-inclusive pricing. AI citizen experiences for processing consumer complaints across regulated industries. AI custom reaching the loc Reach your customers local 14 DAY TRIAL Proto Global Ltd. © 2023 All Rights Reserved Roadmap Terms of Use Privacy Policy Data Processing GDPR Code of Ethics Bug Bounty System Status Login

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