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Effective Communication in the Health Professions Field

Learn the basics of effective communication, including verbal and non-verbal communication, questioning skills, responding and explaining skills, recognizing barriers, and improving attitudes, behavior, and strategies for effective communication. Increase trust, negotiation skills, perception competence, and nonverbal communication. Improve public speaking, gather and use information in a group, lead effectively, and prepare for interviews in your career.

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Effective Communication in the Health Professions Field

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  1. Objectives • Understand the basics of effective communications. • Understand the difference between verbal and non verbal communications.

  2. Practice good questioning skills. • Practice effective responding and explaining skills. • Recognize the barriers of communication.

  3. Identify the common types of communication in health professions field. • Explore the attitudes, behavior and strategies that help students communicate effectively.

  4. Notice when a conversation is starting to go off track, and strengthen skills for politely and quickly getting back on track. • Increase trust that others will solve problems intelligently, make will considered decisions and express their ideas confidently, clearly and directly.

  5. Acquire powerful negotiation skills to influence and persuade others toward shared goals; result in increased cooperation and collaboration. • Learn tools to get beyond differences, build rapport, improve the quality of interpersonal relationships and team performance.

  6. Principles of communication • Process • System • Interactional & transactional • Intentional or unintentional

  7. Essential components of communication • 1-source • 2-message • 3-Interference • 4-Channel • 5-receiver • 6-feedback • 7-enviroment • 8-context

  8. Mass communication • Communicating with or to a large number of people.

  9. Perception • The process of selecting ,interpreting information in order to give personal meaning to the communication we receive.

  10. To perceive our surroundings • Awareness. • Cognitive process. • Verbal communication.

  11. Improving perception competence and perception checking • Be an active perceiver. • Recognize that each person ‘s frame of reference is unique. • Distinguish fact from inference. • Become aware of the role perception play in communication. • Keep an open mind.

  12. Self-fulfilling • Expectations we have of ourselves or that others have of us that help to create the conditions that lead us to act in predictable ways.

  13. Language is important for effective communication.

  14. Types of nonverbal communication • Kinesics or body language(55%). • Physical characteristics(body shape, size & skin colour). • Hepatic or touch. • Proxemics or space. • Chronemics or time.

  15. Paralanguage / vocalics or voice,vocal sounds (38%). • Silence. • Olfactics or smell. • Artifacts (clothes, make-up, eyeglasses, jewellery). • Environment.

  16. Improving the nonverbal communication we send • Be aware of how people react to you. • Ask friends or colleagues for their help. • Videotape yourself to see how you appear to others. • Adapt to the context or situation in which you find yourself.

  17. Public speaking • Presentation of a speech, usually prepared in advance, during which the speaker is the central focus of an audience `s attention.

  18. Selecting an appropriate topic Choose a topic that is meaningful to you. Choose a topic that allow you to convey an important thought to your audience. Choose a topic that is familiar and interesting to you. Think like a listener.

  19. Brainstorming • A technique used to generate as many ideas as possible within a limited amount of time which can be used during any phase of the group discussion process to produce topics, information, or solutions to problems.

  20. Gathering and using information

  21. Group • A collection of individuals who influence one another, have a common purpose, take on roles, are interdependent, and interact together.

  22. The people must be related on: • Perception. • Motivation. • Goals. • Organization. • Interdependence. • Interaction.

  23. Leader • A person who is assigned or selected or who emerges from a group, to guide or provide direction toward reaching the group‘s goals.

  24. Functions • Initiating. • Organizing. • Maintaining effective interaction. • Ensuring member satisfaction. • Facilitating understanding. • Stimulating creativity and critical thinking.

  25. Preparing for an interview • Determine the kind of information you are seeking. • Formulate a clear and concise general objective. • Research the topic and the person before the interview.

  26. Prepare questions and possible probes. • Organize the interview: opening, body, and closing.

  27. Dress appropriately. • Be on time. • Give the interviewee your undivided attention.

  28. Preparing for your career

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