1 / 10

WebEx Operational Overview

WebEx Operational Overview. Edward Haig. WebEx Ordering Process. Quote. Order. Customer Registration. WebEx Customer Lifecycle. 2. 1. 3. Provisioning. Customer Enablement. Customer Adoption / Renewals. 4. 5. 6. 1. Quote

rad
Download Presentation

WebEx Operational Overview

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. WebEx Operational Overview Edward Haig

  2. WebEx Ordering Process

  3. Quote Order Customer Registration WebEx Customer Lifecycle 2 1 3 Provisioning Customer Enablement Customer Adoption / Renewals 4 5 6

  4. 1. Quote • Partner and PAM coordinate, register deal & determine the license and configuration. • Partner delivers quote 2. Order • Partner submits order • CSG-ops verifies and approves order (2-3 Days) • Partner receives emails with Product Activation Key (PAK) 3. Customer Registration • Partner follows the URL in PAK confirmation email to register in SWIFT • On registration, partner supplies customer provisioning information in SWIFT or supporting email. • Provisioning information Is in the GPL Ordering Guide • Partner reviews implementation check list readying for next step. Quote Order Customer Registration 2 1 3 MFG, Partner & CSG-OPS Partner & Customer Partner & Customer

  5. 4. Provisioning • CSG Provisions – 7-10 Days • Partner and customer receives email notification • Partner verifies that site meets customer requirements 5. Customer Enablement • Partner contacts customer for Site Introduction Meeting • Partners Reviews implementation check list • Partner notifies Cisco of Customer Implementation Check List Topics • Integration with supporting Cisco Technologies • Modify Intro Meeting . ppt template with Customer Site Information • Site Implementation – Bringing on new users • 90 Day Plan for Rollout to new users • Tier 1 and Site Admin Support Review • Account graduation from Partner back to Cisco Provisioning Customer Enablement 4 5 Cisco OPS Provisioning Partner

  6. Customer Adoption/ Renewals 6 6.Customer Adoption • Cisco WebEx leads ongoing customer support and adoption with active partner participation • Fully prescriptive program available through Cisco WebEx Customer Advocacy Teams Renewals • Cisco WebEx will deliver notifications to partner and customer • In a prescribed time frame, metrics on account ‘health’ are analyzed and shared with the partner. • Renewal quotations are delivered by partner. • Renewal implementation reviewed with the Partner Cisco Team & Partner

  7. WebEx Website Overview http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html

  8. WebEx Website Overview http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html

More Related