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What is ITIL

This presentation explains about ITIL, its overview and benefits.

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What is ITIL

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  1. What is ITIL..??

  2. Definition of ITIL • ITIL stands for Information Technology Infrastructure Library. • ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

  3. ITIL: Overview and Benefits • ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth. • The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

  4. contd.. • The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service. • Adopting ITIL can offer users a huge range of benefits that include: • Improved IT services • Reduced costs • Improved customer satisfaction through a more professional approach to service delivery • Improved productivity • Improved use of skills and experience • Improved delivery of third party service.

  5. Citiations • (n.d.)What is ITIL. Retrived from http://www.itil-officialsite.com/WhatisITIL.aspx

  6. Looking for more details or Planning to get ITIL F certified, mail your details on courses@wiziq.com or call +91-0172 5032409 to get ITIL Training & Certification training andgain 16 PDU's visit: http://goo.gl/pdcX1Q

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