1 / 19

Investigating and Reporting Allegations of Misconduct in Nursing Homes

Investigating and Reporting Allegations of Misconduct in Nursing Homes. presented by: University of Wisconsin Oshkosh CCDET WI Department of Health Services DQA. Welcome. Project Background/Staff Introductions Reminder: Silence Electronic Devices Agenda CEUs Evaluation

ramya
Download Presentation

Investigating and Reporting Allegations of Misconduct in Nursing Homes

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Investigating and Reporting Allegations of Misconduct in Nursing Homes presented by: University of Wisconsin Oshkosh CCDET WI Department of Health Services DQA

  2. Welcome • Project Background/Staff Introductions • Reminder: Silence Electronic Devices • Agenda • CEUs • Evaluation • Certificate of Attendance • Participant Introductions

  3. Learning Points • Misconduct Definitions • Developing an Investigation Protocol • Conducting an Internal Investigation • Interviewing Skills • Reporting Requirements

  4. A Word about Prevention • Background checks are good but not enough • Key thoughts on preventing caregiver misconduct • Adapting keys to prevention in your facility

  5. Legal Definitions

  6. Developing a Process and Protocol • Develop a process • Review protocol steps 1 – 5 • Activity: checking your process A Protocol = A Plan of Action

  7. Investigating the Allegation • An investigation is a fact-finding mission • Internal investigations should be written reports • Employment actions are internal entity decisions while the investigation is pending

  8. Elements of an Investigation • Who, What, Where, When, Why, How • Contact Law Enforcement • Preserve Evidence • Document the Effect on the Victim • Document the Caregiver’s Duty • Diagram the Scene • Develop a List of Interviewees • Write your Report

  9. Incident-Specific Elements • Physical Abuse • Verbal/Psychological Abuse • Sexual Abuse • Neglect • Misappropriation • Resident-to-Resident Altercations

  10. Activity: Case Studies • Note some elements that are important to your investigation • Use your training materials to help remember/apply the elements • Assume that: • You have taken steps to protect the resident • You have taken action re: the accused caregiver

  11. Top 10 Interviewing Tips

  12. Activity: Interviewing Skills Video interview between a facility administrator and a witness Interview Video Compare the video conversation with the interview tips

  13. Signs of Deception • No single telltale sign for a lie • Liars “might” have some things in common • Behavior during an interview vs. behavior under more normal circumstances

  14. Reporting Misconduct in Nursing Homes Develop and operationalize written policies and procedures: • Written procedures contain specific elements • Everyone knows about the procedures • Staff trained to immediately report any incident to the NH Administrator

  15. Nursing Home Reporting Requirements

  16. More Reporting Info • Report Allegations Immediately Here • Initial Evaluation Permitted w/Conditions • Report Suspicion of a Crime to Law Enforcement • Report Investigation Results • Reports on Credentialed Staff • Unreported Incidents

  17. More Reporting Info • Reporting Requirement Penalties • Reporting on Behalf of Adults-at-Risk • Caregiver Misconduct Registry

  18. Resources • Wisconsin Caregiver Program Manual http://dhs.wisconsin.gov/caregiver/publications/CgvrProgMan.htm • Caregiver Abuse and Neglect Prevention Project Training www.uwosh.edu/ccdet/caregiver • Caregiver Misconduct Training Video http://www.dhs.wisconsin.gov/caregiver/training/intInvstTrng.htm

  19. Wrap-Up • Questions? • Evaluation • CEU Application • Attendance Certificates

More Related