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Moving Out From the Desk and Into The Flow: Scholarly Support Services . JoAnn Jacoby Coordinator, New Service Model Programs University of Illinois Libraries Condensed from a presentation given at QQML Chania, Greece, May 2010

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Moving out from the desk and into the flow scholarly support services

Moving Out From the Desk and Into The Flow: Scholarly Support Services

JoAnn Jacoby

Coordinator, New Service Model Programs

University of Illinois Libraries

Condensed from a presentation given at

QQML Chania, Greece, May 2010

Special Session - “Assessing and Evaluating Reference: Views from the Academic Library Reference Desk”

University of Illinois Library


Outline of presentation

Outline of Presentation

  • Call to Action: From the Reference Desk to (embedded) Research Support

  • Scholarly Support Services at Illinois

    • Why? Old metrics and needs assessment

    • Examples of Scholarly Support Services

    • What will success look like?

University of Illinois Library


  • Embed library content, services, and staff within researchers’ regular workflows; integrating with services others provide…on campus, at other universities, or by commercial entities.

  • Embrace the role of expert information navigators and redefine reference as research consultation.

University of Illinois Library


Why new service modes at illinois

Why New Service Modes at Illinois? Manifesto

University of Illinois Library


Content is common

Content is Common Manifesto

University of Illinois Library


Biology Library reshelving stats, yearly total. Manifesto

University of Illinois Library



Why new service modes at illinois1

Why New ManifestoService Modes at Illinois?

University of Illinois Library


New models for research support services at illinois

New models for Research Support Services Manifestoat Illinois

  • Embedded (physically and/or virtually) in specific departments:

    • Biotechnology (and soon Biology & Life Sciences)

    • Labor and Employee Relations

    • Library and Information Science

    • Librarians Live at FLB (Foreign Language Building)

    • Multicultural/LGBT

  • Broadly-focused service programs:

    • Scholarly Commons (data services, digitization, and scholarly communications, e-scholarship)

    • Savvy Researcher

  • University of Illinois Library


    Labor and Employee Relations (LER): Manifesto

    From Departmental Library

    to Embedded Librarian

    University of Illinois Library


    LER Service Profile Manifesto

    Reference

    Collection management

    Library instruction

    Collaborative projects:

    • Research Publicity Committee

    • LER Leadership

    • P&T

    • Student forum

    • Website

    University of Illinois Library


    LER Reference Transactions Manifesto

    University of Illinois Library


    Success measures
    Success Measures Manifesto

    Client organization

    Library

    How do we measure success? Are the Library’s measures well-aligned with those of the client organization? Are we collocated or embedded?


    Lis new service model being embedded
    LIS New Service Model: Being Embedded Manifesto

    • Designated office space and office hours GSLIS.

    • Attend faculty meetings.

    • On faculty listserv

    • Member of Curriculum Committee.

    • Attend lectures, roundtables, etc.

    • Guest lecture in classes (and occasionally teach credit courses.)

    • Socially embedded 

    LIS Virtual Library:




    Biology and Life Sciences: Manifesto

    Planning the Transition to a New Model

    Moving from a departmental library with 180,000 volumes and 4 full-time staff…

    to an embedded librarian collocated with computing and student support services

    University of Illinois Library


    GIS Manifesto

    Imaging

    Statistical Analysis

    Bioinformatics Tools

    Database/Information Management

    Microarray analysis

    Sequence Submissions

    Teaching/Instruction

    Plant Nomenclature

    Bib Management Tools (Endnote/Refworks

    Genomic/Molecular database instruction

    Bibliographic searching


    • NEW POSITION: Manifesto

    • Life Science Data Services Librarian

      • Some of the functions identified in the needs assessment (others through partnerships)

      • Digital repository services

      • Data curation

    University of Illinois Library


    Scholarly commons fall 2010 launch

    Scholarly Commons ManifestoFall 2010 launch


    Why? Manifesto

    The way research is happening is changing

    Interdisciplinary

    Enabled by technology

    Data intensive

    Collaborative

    Not only print based

    And we are getting involved earlier in the process


    Collaboration
    Collaboration Manifesto

    Content and service specialists

    (Information) technology specialists and tools

    Researchers (faculty and grad students)


    University library data grant
    University Library Data Grant Manifesto

    Targeted acquisitions supporting research projects requiring numeric or spatial datasets

    Competitive grants to faculty & grad students

    Usage/Downloads are not the most useful measure:

    Only for deciding whether to continue licensing (did we find a larger audience?)

    Better measures of success:

    Marketing (word of mouth, grants announcement)

    Citations in thesis/publications (with credit!)

    Relationships…Does this help position librarian as active partners in the research process?

    Outcomes: facilitate research, forge relationships


    E science
    E-Science Manifesto

    Group Information Profiles for faculty & research groups:

    http://hades.grainger.uiuc.edu/guy/pip.asp?icmt

    http://hades.grainger.uiuc.edu/guy/pip.asp?AMO

    Google News results generated at page load

    custom publication lists with links to full-text and citing articles

    pre-stored search strategies

    custom ES interface allowing on-the-fly searches scoped to a particular research domain

    Further reading: Ed Tallent. 2010.“Where are we going? Are we there yet?” Internet Reference Services Quarterly


    What will success look like for these new service models? Manifesto

    • Use value

    • -Customer-focused value proposition

      -Not just symbolic value/ego/nostalgia

    • Impact (not size!)

      -What difference do we make?

    • Relationships/partnerships (not tickmarks)

      -Library seen as essential partner in the research process

    University of Illinois Library


    New measures success Manifesto

    • From volume count Use value/usability

      • Supply content when, where and how the student/researcher needs it)

      • Digital repositories/data curation/scholarly communication

    • From just in case  Just in time (data grant)

      • May only get used by one person or research group, but used intensively

    University of Illinois Library


    New measures of success Manifesto

    • From gate countubiquitous library

      • IM/Text reference, librarians as active partners, mobile site, new book app, Libguides, course-integrated instruction

    • From inputs & outputs outcomes & stories that demonstrate value

      • Harder to quantify, but quite tangible

    University of Illinois Library


    Thank you for your attention… Manifesto

    With thanks to Sarah Shreeves, Sue Searing, Yoo-Seong Song and Scott Walter who contributed ideas or content included in this presentation

    University of Illinois Library


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