1 / 22

Infusing Quality in Learning Interventions Design

Infusing Quality in Learning Interventions Design. George Katsouranis Senior Manager Learning & Development. A brief agenda. A quick glance to Piraeus Bank Group Tools & practices for learning design Food for thought…. A quick glance to Piraeus Bank Group.

raoul
Download Presentation

Infusing Quality in Learning Interventions Design

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Infusing Quality inLearning Interventions Design George Katsouranis Senior Manager Learning & Development

  2. A brief agenda • A quick glance to Piraeus Bank Group • Tools & practices for learning design • Food for thought…

  3. A quick glance to Piraeus Bank Group

  4. A quick glance to Piraeus Bank Group Key Information and Figures • Universal Bank with focus on high margin segments (SMEs and Retail Banking) • Fourth largest Bank in Greece, grown both organically as well as through M&A • 12,357 employees and 744 Branches in 10 countries • Successful management track record combined with young & very well-trained workforce. • Assets of €46.4 bn

  5. A quick glance to Piraeus Bank Group Strategic Financial Targets for the period 2007 - 2010 • After tax profit from €435 mn in ’06 to €1,2bn in ’10 • Sustainability of after tax ROE at 25% for the period 2007-2010 • Reduction of Cost to Income ratio below 42% by 2010 • Improvement of NPLs ratio below 2.5% by 2010 • Branch network expansion to 1177 branches by 2010 (360 Greece + 817 abroad)

  6. Piraeus Bank Strategic HR Toolkit • Identification of “talents” and personal development plan design • Advanced Performance Appraisal Systems • Coaching culture cultivation • Human Resources Planning • Selection and Recruitment Tools and Policies Attractingthe best ofthe Market ContinuousLearningand KnowledgeSharing ActivelyManagingPeoplePerformance RewardingPeople Retaining andDevelopingTalents Supporting Work – LifeBalance • Complete Training Curriculum • Modular “Schools” and “Academies” • Local Knowledge Sharing Initiatives • e-Learning • Competitive compensation and benefits program • Attractive sales bonus schemes • Support Policies, Wellness Programs HR Metrics, Systems & Internal Communication

  7. Who we are and what we have…Learning & Development in PBG • A highly experienced and motivated team of 13 people • 5 Learning Consultants + 6 Learning Administrators + 1 Development Manager • 50 + Internal Experts - Trainers • Our resources and infrastructure • 2 main training centers and 4 regional • 2 e-learning dedicated servers with Net Dimensions ekp 4.6 • PeopleSoft HRMIS • Intranet pages

  8. Tools & practices for learning design

  9. Basic tools & practices for learning:Training Needs Identification Draft Recording of Training Needs Screening & Prioritization TrainingBudget New Business Initiatives Screening & Re-Prioritization Action Planning“translation” C Training Program F Training NeedsEstimation F F New Training Requests Open line ofcommunication

  10. Basic tools & practices for learning:Course design process F Training Request Project Initiation Document Project Approval Document Initial Sponsor Approval Final Approval C • Contents • Business goals • Intervention Objectives • Our initial suggestion • Draft project plan • Initial cost estimation • Resources needed • Priority • Contents • Business goals • Learning Objectives • Success indicators • Project metrics • Project plan • Final budget • Project team members

  11. Basic tools & practices for learning:Course design process HRMS Course Analysis & Design Document Blueprint Approval CourseMaterial • Contents • PID • Course Design Team • Course Objectives • Course detailed instructional blueprint • Course Support issues Course Deployment

  12. Basic tools & practices for learning:Course design process • Customer oriented approach • Sponsor • Communication loops • Subject matter experts – Best Performers • Specific and measurable business and training goals • Project team • Sub teams • Roles • Deliverables

  13. Basic tools & practices for learning:HRMS Full Scale Exploitation • Full exploitation of PeopleSoft • Process alignment • Built-in workflows • Multiple Control Points and Rules • Large scale project deployment capacity • Reporting

  14. Basic tools & practices for learning:Evaluation of training value added • Specific and measurable goals at the design stage • Evaluators: • Delegates • Instructors • Supervisors / Managers • Evaluation: • Level I for 90% of inhouse training activities, • Level II for 50%, • Level III for selected interventions

  15. Basic tools & practices for learning:Evaluation of training value added • Recording of evaluations and active utilization on: • Quality improvement • Reporting • Redesign • Design of additional supplementary interventions

  16. Food for thought…

  17. Food for thought… • Processes vs Responsiveness • Processes vs Resources • Analyze - Paralyze • Customers’ commitment • Evaluation depth • Smart Reporting • Constraints on improvement

  18. Thank you for your attention… …at your disposal for questions Infusing Quality in Learning Interventions Design George Katsouranis Senior Manager, Learning & Development Piraeus Bank Group t: +302103288522 f:+302103288539 katsouranisg@piraeusbank.gr

More Related