Presentation Transcript

1. Total Neighbourhood East Developing a Place Based Approach Jim Hunter – East Neighbourhood Manager City of Edinburgh Council
2. Developinga Place Based Approach What is Total Neighbourhood Starting Total Neighbourhood Delivering Total Neighbourhood Learning from Total Neighbourhood
3. Developinga Place Based Approach What is Total Neighbourhood A community centred, locality focused approach to public service delivery The East Neighbourhood area of Edinburgh Covers the wards of Portobello & Craigmillar and Craigentinny & Duddingston Driven to reduce duplication Identify opportunities for increased collaboration Identify and address community issues that require multi-agency response A concerted attempt to redesign how we work A concerted attempt to realise operational community planning
4. Developinga Place Based Approach What is Total Neighbourhood A local board of community representatives and partner senior officers A local team of community representatives and partner service managers Reporting to the Edinburgh Partnership and Local Community Planning Broadly based at the East Neighbourhood Centre Specific pieces of work in other places within the wider area Different lead partners for different pieces of work Trying new approaches and encouraging improvisation
5. Developinga Place Based Approach Starting Total Neighbourhood Sister project in Craigroyston led the way in 2011 Sept 2011 - A desire to try something else alongside Craigroyston Initially Police led looking at Crime data Needed to build on established Neighbourhood approach Number of specific areas considered and views taken Early 2012 project team between CEC and Police formed to prepare Project team made contact with other Total Place areas Detailed concept produced in March 2012 Full report to Edinburgh Partnership June 2012
6. Developinga Place Based Approach Starting Total Neighbourhood Between June 2012 and October 2012 The Total Neighbourhood Board was formed - Local residents, NHS Lothian, SFRS LSO, PS Local Commander - CEC – Heads of Service – all services - CEC – Neighbourhood Manager - EVOC, Improvement Service, Scottish Government Initial tasks agreed – High Level Spend, Practitioner Engagement, Case studies of service users, community engagement and reporting
7. Developinga Place Based Approach Delivering Total Neighbourhood Community Engagement, Involvement and Case Studies Engagement: - Reporting to Local Partnerships and anyone or any other group - Responding to residents and groups on request Involvement: - A place on the board and decision making groups for residents - Ensuring that specific pieces of work are also shaped by residents Case Studies: - Looking at the experience of residents who are users of services - Learning from the experience of service users
8. Developinga Place Based Approach Delivering Total Neighbourhood High Level Spending We looked at overall spend between partners in the area More difficult than anticipated Partners all willing to share information Approximately 195 million a year – CEC, Police, Fire, NHS Primary Care Able to break this down into specific services Useful in providing a context for moving on and for further collaboration
9. Developinga Place Based Approach Delivering Total Neighbourhood High Level Spending NHS Example
10. Developinga Place Based Approach Delivering Total Neighbourhood High Level Spending CEC Example
11. Developinga Place Based Approach Delivering Total Neighbourhood Engaging with our staff – our Local Practitioners Direct involvement with a range of staff Initial work with 180 staff who worked in the area Identified specific areas of good work Identified specific challenges and opportunities
12. Developinga Place Based Approach Delivering Total Neighbourhood After that first year Significant detail gathered about the range of services provided By who and to whom How much the services generally where costing What people though of the services provided generally and in detail The East Neighbourhood Centre had opened The Board was established A full range of specific and detailed challenges were identified
13. Developinga Place Based Approach Delivering Total NeighbourhoodKey Themes Emerged for the Community and Public Services:Children and Young People (6 out of 32 priority areas of work) Reduce exclusion rates and improve attendance issues Improve positive destinations increase befriending and intergenerational activity Reviewing bureaucracy – GIFEC forms, social work referrals Shifting investment into foster care Much better coordination and subsidising of out of school activities
14. Developinga Place Based Approach Delivering Total NeighbourhoodKey Themes Emerged for the Community and Public Services:Violence (5 of 21 priority areas of work) Domestic violence – support for victims and management of offenders Promoting and using broader sanctions to manage offenders Work toward the cessation of methadone programmes Further support for the invention programme for violent offenders Improve the image of this neighbourhood – it is not a violent place
15. Developinga Place Based Approach Delivering Total NeighbourhoodKey Themes Emerged for the Community and Public Services:Vulnerable Older People (6 of 12 priority areas of work) Tackle the isolation of vulnerable older people Map the provision available and identify gaps Identify the requirements of different people Support existing networks Improve the safety of older people Increase keeping healthy and active mind work
16. Developinga Place Based Approach Delivering Total NeighbourhoodKey Themes Emerged for the Community and Public Services:Building Community Capacity (5 of 10 priority areas of work) Improve co-production and freedom of decision making Increase volunteering Realise and increase participatory budgeting Further improve community participation and engagement in TN
17. Developinga Place Based Approach Delivering Total NeighbourhoodKey Themes Emerged for the Community and Public Services:Green Space (5 of 9 priority areas of work) Increase Community Gardens activity Establish tool library Increase intergenerational gardening initiatives Community ownership of community audits and clean up Environmental action days
18. Developinga Place Based Approach Delivering Total NeighbourhoodKey Themes Emerged for the Community and Public Services:Single Male Households Address isolation of single males Integrated offender management Homelessness and/isolation on release Volunteering Targeted health initiatives
19. Developinga Place Based Approach Delivering Total NeighbourhoodKey Themes Emerged for the Community and Public Services:Customers in Common Identify high tariff customers Establish focused multi-agency teams to address high tariff cases Invest in single point of contact professionals for multi-needs Lone workers brought together and protected
20. Developinga Place Based Approach Delivering Total NeighbourhoodKey Themes Emerged for the Community and Public Services:Organisational Development (7 of 31 priority areas of work) Increase opportunities for co-location and joint tasking between agencies Reduce duplication – ensure up-to-date directories and information Introduce multi-agency learning and inductions Building TN into job descriptions and service plans Allow residents to engage in training and inductions for staff Free up staff to engage - HeadSpace Examine working patterns and requirements of locality based staff
21. Developinga Place Based Approach Learning from Total Neighbourhood It is worth the time it takes to build consensus before you begin Consensus and shared leadership commitment is essential Consensus and buy-in from residents is essential Consensus and buy-in from staff is essential Building on existing partnerships, networks and learning helps Identifying resources is helpful but you will need to revisit for specific areas
22. Developinga Place Based Approach Learning from Total Neighbourhood You will need to decide who will be your champions The workload is considerable and for a long time will be ‘as well as’. Identify real challenges and required improvements Act on them as soon as you are able – find the quick wins Develop collective set of local/place – outcome measures Outcome measures should include the strategic and practical Outcome measures must be both the services and the residents Residents outcomes may be different to services – that’s OK.
23. Developinga Place Based Approach Future of Total Neighbourhood What does success look like for Services and Residents in East? We – Services and Residents - will try different approaches. We won’t always be successful It will be considered as a model for use in other parts of Edinburgh It will shape a new way of working in localities for the partners It is not a project The Future will be Improvised