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TF-MSP – Product Management in GN3plus

TF-MSP – Product Management in GN3plus. Toby Young – Head of Product management Madrid – 6 th May 2013. Year 3 EC Review Comments. During the GN3 Year 3 Review, held in Brussels in June 2012, the EC reviewers recommended that:

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TF-MSP – Product Management in GN3plus

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  1. TF-MSP – Product Management in GN3plus Toby Young – Head of Product management Madrid – 6th May 2013

  2. Year 3 EC Review Comments During the GN3 Year 3 Review, held in Brussels in June 2012, the EC reviewers recommended that: • 7 The business cases, service descriptions, KPIs, and SLAs, statistics and the product manager's name should be published in a uniform way from links on a single page on the GÉANT portal. • 34 The activities related to the defined service life cycles should be better documented to demonstrate adherence to process and to offer traceability to such activities. • 38-41 Roadmaps should be developed for the future plans of each service and performance against the roadmaps should be monitored and reported on. It is expected that this will be included in the next GN3 review.“ …….and……..KPIs, SLAs, Roadmaps must be presented in a uniform way

  3. Introduction to Product Portal • http://plm.geant.net/ • Also under the GEANT homepage “management” link • Formally available 15th March • Meets requirements from EC Year 3 reviewers • A single portal for all Service related information • Provides a Management Level “at a glance” project status • A tool for management of the entire Service Portfolio for GN3 • Defines a Process for Product Lifecycle Management within GN3 and GN3plus • All GN3 and GN3plus ALs, TLs, and Product Managers “workshopped” • 28 Feb – 4th March

  4. PLM Homepage Drop down toolbar

  5. At a Glance………. • A Service Matrix • Shows what documents exist for each service (hyperlinked) • When they were last updated • Document owner

  6. KPIshow are we doing? • KPIs – 1 page per Service • Reviewed quarterly

  7. RoadmapsWhat are our plans? • Roadmaps – one per service • Updated quarterly as a minimum

  8. PLM Process

  9. PLM Stages

  10. Other features • Defines the Role of the Product Manager in GN3 and GN3 plus • Daily, quarterly and annual deliverables • RACI matrix • Can support surveys….… • Feature-set requests • Questionnaires • Currently porting to GN3plus site and enhancements being added.

  11. Thank You Questions?

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