IP Telephony Solutions

1. IP Telephony Solutions ABC Company April 2007

2. Agenda • Business Advantages of IP Telephony • Market Update • Millennium IPConnect • eNterprise Series of Telephones • Sample Application • Summary and Next Steps

3. 0% 25% 50% 75% Why Customers Are Buying IP Telephony Source: Nemertes Research Report “Convergence: Reality at Last”

4. And Just Where are the Cost Savings? • Intersite toll by-pass (substantial for multi-site customers) • Reduced administration costs (MAC savings) • Reduced system management costs • Voice/data infrastructure convergence • WAN links • Office cabling • Equipment unification and consolidation • IT/Operator staffing

5. Additional Business Benefits of IP Telephony • Increased Productivity • Remote access to centralized applications • Enhanced call management • Messaging • Conferencing • Extension mobility • Increased Customer Satisfaction • Enables virtual call center • Streamlines information access

6. Market Has Shifted to Converged IP Systems Enterprise Communications Market 2000-2008 Source: Infotech 2005

7. Enterprise Line Shipments - 2005 Enterprise Telephony Extension Line Shipments, by Technology Type, North America (Thousands of Units) Source: Gartner Dataquest (July 2006)

8. Millennium IP Telephony Solution Components • IPConnect Services Card • eNterprise Series IP Telephones • IP Networking • Features Transparency Platform Software

9. IPConnect Services Card • Built upon SIP protocol • Support for 32 Multi-line IP telephones • Support for 32 IP-QSIG trunks to network Millennium and eQueue systems together • Built-in support for G.711 codec • Compatible with third party softphones • Provides remote management and configuration

10. eNterprise Series IP Telephones Model 7032IP is a sophisticated and flexible feature phone – perfect for executives, office managers, administrative assistants and active Employees who make and receive a high volume of calls. Model 7022IP delivers the power and cost efficiencies of VoIP for office professionals with moderate telephone use.

11. eNterprise Series IP Telephone Features Flexible Display Adjustable contrast and backlit display supports viewing in a wide range of user environments. Display provides call duration timer, calling party information and keeps a log to show who called while away from your desk. Visual Notification Message-waiting and ring indicator lamp provides visual notification of incoming calls and messages. Programmable Feature Keys One-button access to line appearances, speed dials and features you frequently want to access. Integrated Headset Jack A built-in headset jack eliminates the need for a separate amplifier box and, in turn, reduces costs and desktop clutter. Function Keys Easy access to call handling features including Hold, Forward, Transfer, Cancel, Release, Message, Speaker, Mute/Music and Menu Acoustic Control Rocker bar design provides fingertip control of speaker, handset, headset, music and ringer volumes as well as access to menu options. High Quality Speakerphone Full duplex speakerphone delivers high-quality, crystal clear communications for handsfree calls, paging and group listening. Model 7032IP

12. eNterprise Series IP Telephone Features • SIP Based—support for Session Initiation Protocol means phones can be anywhere the IT infrastructure goes, including headquarters, branch locations and home offices • Simplified Management—Dynamic IP addressing means phones can be relocated quickly and easily without a technician or IT support • Mulitple Power Options—including support for power over Ethernet IEEE 802.3af technology • Simple Wiring—phones connect to IP network using 10/100 base T Ethernet LAN connection. Each contain a built-in Ethernet switch and additional LAN port

13. eNterprise Series IP Telephone Features • Excellent Voice Quality—voice compression codecs optimize bandwidth and audio quality • Future Proofed—new features can be easily added via downloaded software and firmware • Programmable Feature Keys— optional 10 or 20 keys for customized access to advanced calling features • Optional Button Expansion Module– expands up to 192 programmable feature keys 7032IP + 4 Button Expansion Modules (BEM)

14. Millennium IP Networking • Supports an extensions of eOn’s enhanced QSIG protocol • Supports up to 512 remote systems, any combination of Millenniums or eQueues • A mix of SIP stations and IP-QSIG trunks are supported on the same IPConnect Services Card (IPSC) • A single IPSC supports 32 IP trunks and the signaling traffic for each trunk • All Millennium trunk access mechanisms, dial access capabilities, and related features supported on PRI trunks can also be used on IP-QSIG trunks

15. Resource Consolidation Networked Operator Services Virtual Call Center eQueue Integration Paging LCR Telephone Sharing with Voice Mail Direct Extension Select Centralized Voice Mail/Auto Attendant Calling Party Information Presence Common Dialing Plans Call Forwarding Toll Quality Audio Millennium IP Networking • Systems networked together will perform like a unified system • Features include:

16. Distributed Office Environment withTraditional Networking

17. Challenges with Traditional Networking • Different communications products (key systems, PBX and centrex services) are used throughout the network • Intra-office communications are subjected to telco long distance charges • Separate networks are used for voice and data communications, wasting bandwidth and increasing transport costs • Little commonality between messaging, telephony and phone features across locations impeding user productivity, collaboration between locations and timeliness of information delivery • Management of disparate systems increases IT staff involvement and travel expenses

18. Distributed Office Environment with IP Telephony Call Center Router Call Center Agents

19. Advantages of IP Telephony • Disparate communications systems are consolidated into one easy to manage platform, reducing operating expenses • Common feature set and user operation, increases productivity and teamwork • Voice mail and unified messaging can be centrally deployed anywhere in the network, reducing equipment expense • Mobile employees can be as effective on the road as they are in the office since they have access to the same advanced feature set regardless of location • Any employee, local, remote or mobile, can be made a member of a call center group, making the entire enterprise eligible to receive and respond to customer calls • Networking is simplified and bandwidth requirements reduced with convergence

20. Millennium: Offering Choice and Flexibility with IP Telephony • Broad Portfolio of Telephony Features – hundreds of time proven features allow users to process calls with great efficiency and flexibility • Desktop Solutions – a selection of traditional and VoIP telephones meet the diverse needs of users throughout the enterprise • Feature Rich Networking Options – extend centralized applications such as Messaging and Call Center to remote offices and teleworkers alike over traditional or IP networks. • Simplified Management – allows easy installation and quick administration of system features and components from any network access point across the organization • Easy Expansion – cost effectively add system resources and features as expansion needs and business conditions dictate • Smooth Migration – cost effectively blend traditional and IP communications and confidently migrate to network convergence with no compromise in features and with original investments protected

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