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Creating a Vibrant Organizational Culture

Creating a Vibrant Organizational Culture. Richard Mott & Cheryl Gould PLA Presentation March 15, 2012. What Words Describe Your Library’s Culture?. Why is it crucial to shift now?. Change, change, change Challenges to roles and relevancy Need to redefine ourselves No clear roadmap.

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Creating a Vibrant Organizational Culture

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  1. Creating a Vibrant Organizational Culture Richard Mott & Cheryl Gould PLA Presentation March 15, 2012

  2. What Words Describe Your Library’s Culture?

  3. Why is it crucial to shift now? • Change, change, change • Challenges to roles and relevancy • Need to redefine ourselves • No clear roadmap

  4. JPL’s Experience

  5. Global Workforce Study Shows - Barely 1 in 5 Employees are Engaged • Engaged – 21% • employees work with passion and feel a profound connection to their company. They drive innovation and move the organization forward. • Partially-engaged to disenchanted – 71% • employees are essentially “checked out” they’re sleepwalking through their workday, putting time, but not energy or passion, into their work. • Actively disengaged – 8% • employees aren’t just unhappy at work; they’re busy acting out their unhappiness by undermining what their engaged coworkers accomplish.

  6. Culture of Expertise • Expertise implies • Knowing more than • Having the right information • Having the authority to tell what’s right and wrong • Separation between those that “know” and those that don’t • A hierarchy

  7. Change the Culture, Change the Gameby Roger Connors and Tom Smith Your current culture may be right for what you’ve needed to do; if you need different results, you’ll need a shift.

  8. Today’s Plan • Why We Need a Vibrant Organizational Culture • What it Looks Like • How to Get There

  9. What Skills Do We Need to Create a Vibrant Organizational Culture?

  10. What Skills Do We Need to Create a Vibrant Organizational Culture? • Collaborate • Authentic Respectful Communication • Shared Purpose • Active Listening • Flexibility/Comfort with Ambiguity • Focus on Positive Solutions • Let Go of Outcomes/Reframe Failure as Opportunity • Confidence

  11. We need to move from this: To this:

  12. Shift to a Vibrant Organizational Culture Looks like this… • Reactive to creative • Individual to team achievement • What’s wrong to what’s right • Experts to collaborators • Challenges to opportunities • “My job is…” to “Customer’s needs” • Compliance to engagement

  13. Reality Check

  14. If You Keep Doing What You’re Doing, You’ll Keep Getting What You’re Getting • Too often leaders try to change the way people act without changing the way they think or what they believe. As a result, they get: • compliance, but not commitment • involvement, but not investment • progress, but not lasting performance

  15. How Do We Get From Here to There? • Experiences create Beliefs • Beliefs create Actions • Actions create Results If you’re not happy with the results, you need to change the experiences!

  16. Steps to a Vibrant Organizational Culture • Envision the change • Plan for success • Assess current state • Create a shared language and vision • Train on behavioral skills • Reinforce with process changes • Evaluate

  17. 1. Envision the Change chanpipat / FreeDigitalPhotos.net

  18. 2. Plan for success

  19. 2. Plan for success • Start from a model • Leadership Challenge • 10 Steps to a Learning Organization • Five Dysfunctions of a Team • Create your own

  20. JPL’s Program Destination Leadership Based on The Leadership Challenge, by James Kouzes and Barry Posner • Model the Way  • Inspire a Shared Vision • Challenge the Process • Enable Others to Act • Encourage the Heart

  21. 3. Assess Current State Samples from the 30-question “Leadership Practices Inventory” Rate how frequently the subject … • Follows through on commitments • Supports decisions others make • Experiments and takes risks • Finds ways to celebrate accomplishments

  22. 3. Assess Current State Establish a baseline for measuring effectiveness: JPL is a place where people … Follow through on commitments Support decisions others make Feel free to experiment and take risks Celebrate accomplishments 22

  23. What Skills Do We Need to Create a Vibrant Organizational Culture? • Collaborate • Authentic Respectful Communication • Shared Purpose • Active Listening • Flexibility/Comfort with Ambiguity • Focus on Positive Solutions • Let Go of Outcomes/Reframe Failure as Opportunity • Confidence

  24. 4. Create a Shared Language and vision • Everyone must be informed • All staff day? • Show them you mean it by modeling the shift • Integrate into: • Performance reviews • Meetings • Hiring • Scheduling

  25. 5. TRAIN BEHAVIORAL SKILLS

  26. Not your grandmothers training ;) • Create experiences • People need permission to practice new behaviors • Ask more then you speak • Simple activities with big impact • Learning can be fun

  27. Listen More Than You Speak • Don’t be distracted • Don’t interrupt • Give nonverbal feedback • Don’t assume you know what they are saying • Ask questions for clarification • Respond instead of react

  28. 6. Reinforce With Process changes • Updated job descriptions and hiring questions • Change in performance evaluations • Individual Action Plans • Recognition • Refresh Training • Coaching • Feedback mechanism

  29. COMMITMENT MEMO Today’s Date To: [your partner] From: Re: My Leadership Development Actions To continue improving my capabilities as a leader, I commit to take the following actions over the next twenty-one days: _________________________________________________ To get the process started, tomorrow morning I will take this first step: _________________________________________________ Sign your name: Phone number: E-mail address:

  30. recognition

  31. 7. Evaluate • Pre and post assessment • Measure annually • Use all staff day to discuss • Give opportunity for staff to give feedback

  32. Keys to Success • Change the experiences • Leaders who model the way • Long-term commitment • Buy-in at all levels • Reinforcement • Use fundamentals of change • Evaluation of progress/continuous improvement

  33. Benefits of a Vibrant Organizational Culture • Once accomplished will save time and possibly increase library support as more innovative ideas are put into practice. • People will love coming to work • Get other agencies to look to the libraries and say, “How did they do that?” • Libraries will be the place that models the spirit of “yes” which will change the world.

  34. Not the End But The Beginning Thanks for joining us Richard Mott – rmott@coj.net Jacksonville Florida Public Library Cheryl Gould – cheryl.gould@gmail.com Fully Engaged Libraries

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