Strategic Plan and Annual Performance Plan

1. Strategic Plan and Annual Performance Plan Parliamentary Portfolio Committee on Telecommunications and Postal Services 21 April 2015

2. Contents 1.Overview 2. Strategic Priorities 3. Strategic Objectives, Indicators and Annual Targets 5. Financial Statements 6. Conclusions

3. Overview • SITA has developed a transformation strategy to make the agency work. • The SITA Annual Performance Plan (APP) is aligned to SITA’s 2014-2019 strategic plan. • Accountability and good governance are at the core of SITA’s operations. • Restoring our customers confidence in the agency is one of our key strategic drivers, under the general banner of customer centricity. • SITA continues to strive to improve services delivered to customers so that the depth and breadth of operational grows and ultimately value for government and citizens is enhanced. • Transformation and modernisation of our procurement processes is vital. • Numerous critical flagship projects such as e-Government and e-Cabinet are gaining traction • SITA’s bandwidth has been upgraded by 43 percent resulting in significant cost saving to customers • SITA’S core network infrastructure is being upgraded and refreshed to deliver further benefits to customers and enable e-Government roll out

4. Strategic Priorities • Procure goods and services at a lower cost than any single department could on their own, within similar time frames • Deliver to customers through an efficient and service-oriented procurement process A • Value-added • procurement • Leverage economies of scale to provide core IT services (e.g. infrastructure & security) at market-competitive rates and productivity levels • Provide advisory services and architecture standards and ICT governance as well as transversal capabilities • Act as a thought-leader to customers to proactively identify and deliver on technology needs B • Core IT • services • Be the driving force behind the continued digitization of public sector resources in South Africa • Set and drive the e-Government agenda for the country and drive the modernization of the public sector • Electronic Government • Cybersecurity • Build an effective and robust information Security environment within the organization • Act as a leading Agency in defending South African Government information Assets (Securing South African Cyber Space) C D • Building a healthy organisation • Business Enablers • Build a customer centric organisation, withmotivated employees, an open and trusting culture that fully utilises employee capabilities • Integrate and automate finance and procurement process • Develop transparency on costs of services provided • Develop and implement customer engagement model, implement measures to reach desired state

5. Strategic Objectives, Indicators and Annual Targets Programme 1: Procurement

6. Strategic Objectives, Indicators and Annual Targets Programme 2: Service Delivery

7. Strategic Objectives, Indicators and Annual Targets Programme 3: Financial Sustainability Programme 4: Organisation Programme 5: Governance & Administration

8. Statement of Financial Performance

9. Statement of Financial Position

10. Cash Flow Statement

11. Conclusion