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Handling Parental Complaints

Handling Parental Complaints. David O’ Sullivan Senior Official B.Ed, M.A., PGDEL. Parental Complaints. Complaint at School Level Teacher Principal Chairperson of Board of Management. INTO/Management Complaints Procedure. Staged Approach Parent -------Teachermeeting

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Handling Parental Complaints

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  1. Handling Parental Complaints David O’ Sullivan Senior Official B.Ed, M.A., PGDEL

  2. Parental Complaints • Complaint at School Level • Teacher • Principal • Chairperson of Board of Management

  3. INTO/Management Complaints Procedure Staged Approach • Parent -------Teacher\meeting • Parent -------Principal+ teacher usually\meeting • Parent -------Chairperson BofM + Principal & teacher usually\meeting • Other possible informal meetings • Formal Board of Management Hearing

  4. INTO Support • Verbal and Written Complaints • Level of Engagement with the parent to-date • Stage of the Complaints Procedure • Advice on Resolving the Complaint -Approach to meeting and the Language • Assistance in preparing a written response for the Board of Management (Stage 4) • Representation at a hearing

  5. General Scheme of an Education (Parent and Student Charter) Bill 2016 Education (Amendment) Bill 2015

  6. Fitness to Teach

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