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Project Access-eGov

Project Access-eGov. Access to e-Government Services Employing Semantic Technologies. J á n Hre ňo - Marek Skokan - Tomáš Sabol Jan.Hreno@tuke.sk. Access-eGov – Basic facts. Programme: FP6, IST Project type: STREP Project launch: January 2006 Duration : 38 months

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Project Access-eGov

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  1. Project Access-eGov Access to e-Government Services Employing Semantic Technologies Ján Hreňo - Marek Skokan - Tomáš Sabol Jan.Hreno@tuke.sk Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  2. Access-eGov – Basic facts • Programme: FP6, IST • Project type: STREP • Project launch: January 2006 • Duration: 38 months • Effort: 410 person-months • Overall budget: 2 279 243 EUR • EC Contribution: 1 983 000 EUR • Coordinator: Technical University Kosice, SK • Consortium: 11 partners, 5 countries(Slovakia,Germany, Greece,Poland, Egypt) • Pilot applications: SK, PL, Germany, Egypt Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  3. User Partners PROJECT PARTNERS Research Partners University of Regensburg Germany Kosice Self-Governing Region Slovakia Coordinator German University in Cairo Egypt Cities on Internet Association Poland InterSoft, a.s. Slovakia Municipality of Michalovce Slovakia TU Kosice, Slovakia EMAX S.A Poland State Government of Schleswig-Holstein, Germany City Hall of Gliwice Poland e-ISOTIS Greece Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  4. What is the Problem? (As-Is Situation) • PAs providing services to citizens and businesses • Both “traditional” and “electronic” services – a “hybrid” interaction of users with PAs • Usually only “atomic” (simple) services are provided (without integration with other services) • Users facing problems: • How to find the relevant service to their situation (life-event)? • How to combine atomic services into (“higher-level”) composed services (scenarios of services)? Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  5. As-Is situation ? Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  6. Access-eGov Objective • To develop and validate a platform for composition of governmental services into complex process definitions (life events) enabling semantic interoperability of particular traditional and electronic government services. Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  7. To-Be-Situation • The user accesses Access-eGov site • He/she obtains information on service(s) relevant to his case • He/she understands the procedure (services in a structured workflow) and knows which institution to contact, which forms to fill, and which documents to submit • He/she receives support to execute the procedure (Personal assistant) Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  8. Research challenges • Integration and interoperabilityof existing services  Solution: employment of Semantic technologies • Research goals and challenges: • Improve accessibility and connectivity of government services for users (ease to find the relevant services only) • Simplify the usage of services for users: • Creating an integrated hybrid scenario by combining relevant atomic services • Providing guidance to users while implementing the scenario • Provide platform, tools, and methodology that enables to transform existing services to be semantically interoperable Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  9. Access-eGov outcomes • Access-eGov platform • enables registration, semantic discovery and composition of public administration (PA) services • Annotation tool (AT) - interface for PA users • AT enables easy registration of PA services into the AeG system • Personal Assistant Client(PAC) – interface for citizens • PAC assists users in the process ofdiscovery, composition and execution of relevant PA services into user scenarios • Methodology • Facilitating deployment of the Access-eGov platform in organisation • Pilot applications • 3 Pilot Applications (SK, PL, DE) and 1 Test Lab (Egypt) Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  10. Annotation Tool Example: Annotation of a new service Example: List of Instances Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  11. Personal Assistant Client Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  12. Pilot Applications • Slovakia:“Building permit & Land-use planning” scenario • Poland:“Establishing an enterprise online” scenario • Germany:“Getting married” scenario. Based on the existing good practice “Zustaendigkeitsfinder” ("Responsibility Finder"), by introducing a semantic layer (securing semantic interoperability between national and local governments). • Egypt (German University of Cairo):Usability testing from outside EU. Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  13. Expected Benefits of Access-eGov Benefits for citizens/businesses: Improved identification of government services relevant to his/her case Support for accessing the services User tailored service composition Combining electronic and “traditional” services Guiding the user through life event scenario Benefits for service providers: Easy registration of new services October 21, 2019 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol 13

  14. Current status of the project First version of SW tools (Annotation Tool, Personal Assistant, AeG platform) developed SW tested (Trial #1) in three real life applications in three EU countries (SK, DE, PL) and in Egypt Based on evaluation of the Trial #1, 2nd version of the SW developed Trials #2 to be started in October 2008 October 21, 2019 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol 14

  15. Thank you for your attention! More at: www.accessegov.org Autors: Ján hreňo, Marek Skokan, Tomáš Sabol

  16. Evaluation of the first trial (1) • Annotation Tool • Instruments used for collecting the feedback • Internal testing by developers • Testing by user partners • Feedback from annotators during the training sessions • Think-aloud session (GUC) • Accessibility and usability evaluation (e-Isotis) • Results in summary • Use of AT was effective • Using the component without training is possible • Usability, efficiency and performance need to be improved • Specifications for revision of AT regarding • Usability • Performance and efficiency • Annotation of existing web contents October 21, 2019 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol 16

  17. Evaluation of the first trial (2) • Personal Assistant Client • Instruments used for collecting the feedback • Internal tests of developers and user partners using TRAC (iterative tests) • Think-aloud sessions (SHG) • Workshop with PA‘s and IT experts (SHG) • Public testing with test scripts and feedback through email and interviews • Online and/or internal questionnaires • Accessibility and usability evaluation (e-Isotis) • Results in summary • Use of PAC was (mostly) effective • Usability, navigation structure, and information quality need to be improved • Specifications for revision of PAC regarding • Information quality • Navigation and structure of the services (step-by-step guide preferred) • Usability, incl. leading user through the process, labels of buttons, links, and contextual help. October 21, 2019 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol 17

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