Module 6

1. Module 6 The Decision Making Skills of a Manager Management / Human Resource Area Time Frame: 9th, 10th & 11th Week – 9 hours Colegio de San Juan de Letran

2. 6 The Decision Making Skills of a Manager Management / Human Resource Area Colegio de San Juan de Letran

3. 6 The Decision Making Skills of a Manager Module Outline: This module will discuss the following topics: • Introduction to Decision Making Skills of a Manager • Definition of Decision and Decision Making] • Steps in Decision Making Process • Common Problems and Critical Areas for Managers • Format and structure of a Written Case Analysis • Techniques and Pointers in Case Analysis Management / Human Resource Area Colegio de San Juan de Letran

4. 6 The Decision Making Skills of a Manager Objectives: At the end of this lesson students are expected to: • Outline the steps in the decision-making process • Explain why decision making is very important in organization • Explain the role that intuition plays in the decision making process. • Prepare a very good and reader friendly written case analysis. Management / Human Resource Area Colegio de San Juan de Letran

5. 6 The Decision Making Skills of a Manager Food for the BRAIN “Management in any form is prediction. We take a course of action with a prediction of the outcomes. Rational prediction requires theory and builds knowledge through systematic revision and extension of theory based on comparison of prediction with observation.” - Deming Management / Human Resource Area Colegio de San Juan de Letran

6. 6 The Decision Making Skills of a Manager Introduction This module will be divided into three parts. Each part will be discussed for a week. The first part will be devoted for the introduction to the process of business case analysis, its common problem and critical areas for managers. The second part will be for the format and structures of the written case analysis. While the third part will be for the actual written case analysis. Students will be given the actual case for them to evaluate and analyze Management / Human Resource Area Colegio de San Juan de Letran

7. 6 The Decision Making Skills of a Manager LOOK Ahead A Manager Makes Decisions Decision Making Activity: • What are the activities that you have done last week that requires 2 – 3 days or even weeks before deciding on them? WHY? • Name a problem that you have solved before. Then, write down the steps that you have followed in solving that particular problem. Management / Human Resource Area Colegio de San Juan de Letran

8. 6 The Decision Making Skills of a Manager Lesson Contents • What is a Decision? Decision is a solution chosen from among alternatives. Decisions must be made when the supervisor is faced with a problem. Management / Human Resource Area Colegio de San Juan de Letran

9. 6 The Decision Making Skills of a Manager Lesson Contents • Decision Making Process Decision-making is a process of selecting one course of action from all the available alternatives to solve a problem. Since managers are continually confronted with opportunities and problems, they are supposed to constantly analyze the impact of different decisions that they have done and will be doing in the future for the entire organization. Management / Human Resource Area Colegio de San Juan de Letran

10. 6 The Decision Making Skills of a Manager Lesson Contents • Type of Decisions • Programmed Decisions • Non-programmed decisions • Steps in • Decision-Making Process • Define the problem, • Identify decision criteria, • Develop alternatives, • Decide, • Implement the decision, and • Evaluate the decision. Management / Human Resource Area Colegio de San Juan de Letran

11. 6 The Decision Making Skills of a Manager Lesson Contents • Schools of Thought on Decision Process Analytical or systematic decision making is also called scientific decision making with a premise that problem solving can be reduced to a systematic selection process. Intuitive decision making is based on the belief that decision making is an art since problem solving is largely intuitive and unconscious. Management / Human Resource Area Colegio de San Juan de Letran

12. 6 The Decision Making Skills of a Manager Lesson Contents Two dimensions that defines the approach to decision making, namely: Way of thinking Tolerance for ambiguity Four Decision-Making Styles that defines a manager, namely: Directive Analytic Conceptual Behavioral Management / Human Resource Area Colegio de San Juan de Letran

13. 6 The Decision Making Skills of a Manager Lesson Contents Tools or Bases for Decision Making • The nonquantitative tools have four nonquantitative bases for decision making, namely: • Intuition • Facts • Experiences • Opinions • The quantitative tools have four commonly used techniques, namely: • Linnear Programming • Monte Claro • Probability Theory • Gaming Management / Human Resource Area Colegio de San Juan de Letran

14. 6 The Decision Making Skills of a Manager Lesson Contents The Business Case Analysis • FORMAT: • Summary of the Case (Executive Summary) • Statement of the Problems (Issue/s Identification) • Point of View • SWOT Analysis • Alternative Courses of Action • Recommendation • Answers to the questions asked after the case Management / Human Resource Area Colegio de San Juan de Letran

15. 6 The Decision Making Skills of a Manager Mental Flex • Connect the DOTS Management / Human Resource Area Rule:In connecting the dots, students are not allowed to lift their pen from the paper. Only four lines will be used. Colegio de San Juan de Letran

16. 6 The Decision Making Skills of a Manager Flash Review • Decision • Decision is a process of choosing one course of action from all the available alternatives. Since managers are continually confronted with opportunities and problems, they are supposed to constantly analyze the impact of different decisions that they have done and will be doing in the future for the entire organization. Management / Human Resource Area Colegio de San Juan de Letran

17. 6 The Decision Making Skills of a Manager Assignment • Online Research/Classroom Activity The students will be given research work about people who made unpopular decisions for the organizations, and yet, become the most celebrated in the history. Require them to present their work in the class for discussion. Other students will be assigned to ask questions about the presentation. The facilitator must guide the discussion so that students stick with the topic at hand, but also must give some degree of freedom to encourage creativity and imagination. Management / Human Resource Area Colegio de San Juan de Letran

18. 6 The Decision Making Skills of a Manager Looking Back (the final test) • Review Questions: (10 points each) • (Answer the following questions in two to three paragraphs by citing examples based in real life situation. Write your answer in yellow paper.) • Assuming that you are a senior and a highly-sought-after manager in your organization and you are about to make a decision for the entire organization, would your decision be influenced by input from your subordinates, or would it be based solely on objective data – seniority, for example? Why? • Can you identify some of the disadvantages of allowing the group to share in the decisions? Some disadvantages? Management / Human Resource Area Colegio de San Juan de Letran

19. 6 The Decision Making Skills of a Manager Cases A based-on-reality cases reflect the major theme of this module-lesson and help students refine their decision-making skills. The facilitator is expected to guide his students through out the case analysis. Suggested Cases: a. Atari’s Turmoil (Management by Jerry Kinard, Western Kentucky University) b. American Can Company (Management by Jerry Kinard, Western Kentucky University) Management / Human Resource Area Colegio de San Juan de Letran

20. 6 The Decision Making Skills of a Manager End of Module 6 Thank You very much! Management / Human Resource Area You finished it on time. Congratulations! Colegio de San Juan de Letran