Welcome all delegates to the FAME RAT Workshop on Tuesday 8 th February 2005

1. Welcome all delegates to the FAME RAT Workshop on Tuesday 8th February 2005 Assessing our readiness and starting to implement the Generic Framework 1

2. What is the problem? • Citizens: Where can I get advice/help? Will they know who I am? • Services: How can we best meet need? Who should we work with? • Commissioning: What are the patterns? What outcomes are sought? What is our policy and priority? How can we govern this? Partnership is now an imperative.

3. Who are you? • From your job titles, you include: • LA corporate strategists and planners. • Managers of partnership formation “projects”. • Partner representatives. • IT people responsible for procuring or developing partnership systems and applications. • You may bring a management, practitioner or technical perspective to these roles. • This is your first presentation for 66% of you. • 50% of you are the first individuals in your organisation to attend a FAME event.

4. But FAME is about social care and children isn’t it? • Crime and disorder reduction partnerships • Abandoned cars and dead badgers • Economic development and business support • Housing and community services • Leisure • Planning • eDemocracy Managing multi-agency channels, relationships & content.

5. So what changes? • Available and emerging technologies are ready to be harnessed for sharing information. • Practitioners and managers must participate as never before in shaping these systems. • We need to move from an ‘applications’ view to an ‘infrastructural’ view of IT. • And move from a single agency view to a multi agency view. • This changes management, professional and supplier relationships.

6. What’s FAME all about? • Understanding drivers. • Engaging in partnership and building trust. • Identifying outcomes. • Understanding the legal context, constraints and imperatives. • Making sense of policy from local and national perspectives. • Developing new collective and individual governance of practice and of information.

7. The Local Authority perspective • No ‘one size fits all’ solution… • But partnership is proliferating: they can’t all be unique! • How do we know if we and our partner agencies are ready? • How do we develop a strategic approach to investment in infrastructure and relationships? The FAME Framework collects experience and best practice, organises supporting resources and provides some practical tools.

8. Local Authority The Local Authority experience: Department A

9. New guidance & targets Demands on systems, resources and practice RAT Supporting Materials & How To Guide Department B Department C Sub-Regions, Regions Department D The Local Authority experience: Department A Local Authority

10. The Agenda • Welcome. • The 9 building bricks • The RAT • 1st workshop Scoping and Business Case • Sharing Information • 2nd workshop Information sharing and Governance • Strategic procurement • 3rd workshop Infrastructure and Federation • Regional issues and sustainability • Plenary discussion Sustainability • Conclusions …but FAME is a “live” project…

12. The nine building blocks of FAME

13. So what’s the problem! • Practitioners and IT people need to understand the transformations in each other’s worlds e.g. • The growth in multi agency working, the emphasis on prevention, the involvement of the service user. • The use of web services infrastructure, portals, identity management and work flow.

14. An organisational aquarium?

15. Social services relationships Local Council NHS Environment Benefits Housing Community Acute Leisure services Education SOCIAL SERVICES PCT Police Voluntary sector Private sector

16. Scoping Statement & Bus’ Case Development Legal Powers and Responsibilities Governance Information Sharing Infrastructure Identity Management Messaging Events & Transactions Sustainability Federation The 9 building blocks of the Generic Framework

17. Readiness Assessment Tool

18. How-to-guide • The development cycle: • Conceive and justify – project initiation • Mobilise – gain commitment • Design and build – the new partnership and system • Implement – operate • Refine – review and improve

19. How-to-Guide

20. The FAME jigsaw • Each bit of the jigsaw has supporting text that can be looked at on its own – but is cross referenced to other bits. • There is an outer shell – the ‘How-to- guide’ providing guidance for managing change projects. • The Readiness Assessment Toolkit looks at preparedness under the heading of each bit of the jigsaw.

21. Scoping statement and business case development • Scoping statement • What are the drivers for change • How are citizens/practitioners involved • What outcomes are to be achieved • What processes and IT will be needed • How will the partnership be organised • Business case development • What are the costs/sources of funding • What are the approval processes

22. Governance • Governance in public services • Creating and maintaining partnerships • Membership, communication, scrutiny • Models of partnership working • Multi agency organisation processes: • Performance, inclusion and probity • Theory of Change method for evaluation • Information governance

23. Legal powers and responsibilities • Understanding legislation – where do powers come from? • Scanning legislation, guidance, CoPs • The multi agency partnership • The legal framework of services • Policy Guidance and advice for the provision of services • The legalities of information sharing

24. Information Sharing • Policy rhetoric • Information sharing in a multi agency environment • Perceptions and attitudes • Information sharing protocols • Information manager • Training needs

25. Identity management • Why is identity important? • In a single agency • Across different agencies • Identity and relationships • Registers and registrars • Publication and consent • Data processors and data controllers

26. Infrastructure • Moving away from an applications view • Shared technical resources • Private and public sector contexts • Communicating across and up and down • Hubs, spokes and axles • Messaging and publication • Web services • Joined up procurement

27. Messages,events and transactions • An event • A message • A transaction • “The map is not the territory” • Who decides an event is an event? • Portals: mapping shared resources • Switches: mapping shared processes

28. Federation • Integration and federation • The index and relationship management • Portals and switches • Federation services: • Universal publication • Universal recourse • Federal identity • The relationship with central services

29. Sustainability • From project to mainstream • A role for public value • Sustainability as an outcome • Internal organisational sustainability • External organisational sustainability • Technical sustainability • Resource sustainability • Realising the benefits of multi agency partnerships

30. Information Sharing and Assessment (ISA) Children’s Trusts NPfIT Youth Justice Choice Protects Integrated Children's System SNOMED Local Preventative Strategies Children in Need Census Children’s Fund Climbie Overarching Strategy for Children and Young People Questions and observations? Delivery and Improvement Statements DfES Outcomes Framework Core Reporting Requirements Connexions Process Model IPU QP MAPs Green Paper on Children at Risk Children's National Service Framework Sure Start Integrated Care Record Service Electronic Social Care Record Language used for SEN./Disability Children Act Report Children NSF Information Strategy Data Model Core Information Requirements

31. Fame Readiness Self-Assessment Tool

32. Who’s in the lead? • Partnerships depend on partnership working amongst a range of agencies • Local government has a responsibility to lead in many initiatives • As soon as possible the lead needs a small multi agency promotional group to elicit senior level support from partners

33. The meaning of readiness • There are no ‘green field sites’ • Wide variation in ‘where we are now’ • Different aspirations • Different understandings of ‘possible’ and ‘desirable’ • Differences of available ‘technology’ and current ‘practice’

34. The dimensions of readiness • Readiness against all of the FAME building blocks. • Readiness in each building block assessed in terms of a series of statements.

35. Development Cycle strategising learning resourcing evaluating

36. Readiness self assessment strategising learning Generic Framework What do we need to know? Scoping Business cases resourcing evaluating Readiness self assessment Partnership commitments

37. Results Drivers for Partnership Success Drivers for Learning and Development People Internal partnership results: Working effectively External stakeholder results Achieving user outcomes? Policy and Strategy Leadership Processes Partnership and resources www.local.odpm.gov.uk/research/strat.htm

38. Using the RAT • Read through the RAT statement and the cross references to the generic framework text • They are grouped under each building block under: • Leadership • Policy and strategy • People • Partnership resources • Processes • Internal results • External outcomes

42. Starting to assess where you are • Lead your promotional group in the use of the RAT by your ‘promotional group’ • First work through the ‘Scoping Statement and Business case Development’ section. • Concentrate on what actions will be required to achieve at least level 3

43. Second stage • You might now need two sub groups with cross representation: • Practice issues – legal powers/information sharing/governance • Technology issues – identity management / infrastructure/messages, events, transactions/ federation • You need to be moving from level 2 to 3 • Feedback and discuss the results with the promotional group

44. Third stage • Work together on ‘Sustainability’. • Mainstreaming needs to be considered very early in the project. • Now fill in the scores, check the evidence, decide the action plan and responsibilities. • Move ahead on the actions! • Keep a check on the outliers (2’s)

45. What do you need to know? • The RAT is a learning tool • You have probably found some areas where you are not sure what to do or how to do it • Go back to the Generic Framework read the jigsaw bits in depth. • Check the How-to Guide • Decide how you are going to get the know how • Check out your action plan again

46. Using the RAT - 1 • Reporting to your directorates on “Scoping statement and business case development” • Groups A+B Leadership/Policy & Strategy • Groups C+D People/Partnership Resources • Groups E+F Processes/Internal + External Results • List the key actions you need to take to get to level 3/4 • How long will those actions take to achieve