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B- CaP 0009

Learn about building and keeping teams intact in the cafeteria, improving claim statements and paragraphs, and effective communication practices. Practice rewriting passive and wordy sentences and draft a bad news email.

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B- CaP 0009

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  1. B-CaP 0009 Week 4 – Class 6 - Monday

  2. Agenda • Readings • Building Teams in the cafeteria • Keeping Teams in tact • Review claim statements, paragraphs, communications • In-Class Passive/Wordy Re-Writing Exercise • Email Assignment – Bad News Email • Routine Email #1 • Looking Ahead

  3. Readings • Building Teams in the Cafeteria • Keeping Teams in Tact

  4. Claim Statement • Assertive • Specific • Provable • Testimonies, Experts, Trustworthy • Statistics, Scientific, Research • Examples, Anecdotal, Analogical or Hypothetical (comparison)

  5. Paragraph • Effective Claim • Explanation • Evidence/Rationale • Application of Evidence to Claim • Summary and/or Progression/Linkage

  6. Framework for Communication • Introduction- Thesis – Exec Summary (tell ‘em what you’re going to tell ‘em) • Point 1 (Progressive Sections) • Point 2 • Point 3 • Claim (point 1) • Explanation • Evidence/Rationale • Application and Linkage to Point 2 • Claim (point 2)… etc

  7. Conclusion • … Claims 3, 4, 5 …. (tell ‘em) • Summarize (tell ‘em what you just told them) • Tie all things together (thesis summary) • Why content is important • Use direct language • Clear Take-Away/position • Clear Call-to-Action • Clear Recommendation

  8. Passive and Wordy Re-writing Exercise (4:20) • 3 minutes - Individually work on your two sentences • 5 minutes – In your small groups agree on a good rewrite of the sentences • 15 minutes – Report out to class

  9. Bad News Email • All the required protocol components required of a regular email plus the following components for delivering bad news. • Components • Buffer • *Rationale • Bad news • *Rationale • Impact • Option(s) and Other Considerations • Conclusion *Rationale can be addressed before or after delivering the bad news.

  10. Bad News Email Assignment Prompt Scenario: You’ve accepted a $45K offer from Guano Energy; AND just found out you were accepted into an all expense paid prestigious international graduate program in your specialized field. Assignment: Draft a turn-down (bad news) email for one of the above job offers. Address your email to the appropriate person, and send it to alexander-taylor-1@uiowa.edu by 5:00 p.m. Friday, February 8.

  11. Routine Email #1 • Subject lines – good • Ms. Moneymaker, Sarah • First paragraph establishes context • Get to the point, offer alternatives • Closing goodwill, and then salutation • Signature Block • A few did not attach a resume; a few attached with no mention • Passive language, some minor grammar errors, logic Average Score 11.4 High Score 14.25 Low Score 9

  12. Looking Ahead • Wednesday • Keeping Teams Intact • Team Discussions/Exercise • Team Assignments • Friday, February 8, 5:00 p.m. • Bad News Email Assignment Due Alex’s In-Box • Next Week • Team Charters • Memo Assignment

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