1 / 4

Proexcellency Provides Salesforce Service Cloud Online Training

Salesforce Service Cloud is the CRM platform to provide services and support to customers. The Service Cloud is a great customer service platform to give fast and more personalized services virtually via any possible platform such asu00a0phone, email, instant messaging, Twitter, Facebook, or other social platforms. With the help of the Service cloud, customers can reach customer support from any platform and get support. Salesforce service cloud offers businesses the more vital services that help expand the maintenance and consumer contentment.

rp24_
Download Presentation

Proexcellency Provides Salesforce Service Cloud Online Training

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Salesforce service cloud Online & Corporate Training Online/Corporate Training Recording of the class info@proexcellency.com

  2. Proexcellency provides Salesforce Service cloud TRAINING • Salesforce Service Cloud is the CRM platform to provide services and support to the customers. • The Service Cloud is a great customer service platform to give the fast and more personalized services virtually via any possible platform such as phone, email, instant messaging, Twitter, Facebook or other social platforms. • With the help of service cloud, customers can reach customer support from any platform and get support. • Salesforce service cloud offers businesses the more vital services that help expand the maintenance and consumer contentment. It helps businesses by enabling them to solve customer issues and requirements through different channels. • Salesforce service cloud is a SaaS service, which is built on the Salesforce customer success platform. It provides the customer's 360-degree view to provide smarter, faster and personalized services to the customers. • The service cloud is built on different salesforce matrices such as average cases per day, cases by issues, resolution time per customer etc.

  3. Benefits of using the Salesforce Service Cloud: • Increases the Agent's ProductivityWith the Service Cloud, agents can log in and work from anywhere, as the salesforce service console can be accessed from any device, such as web-based applications or Mobile devices. It enhances the productivity of an agent, and customer queries get resolved in the allotted time period. • Efficient Case TrackingThe more efficiently the agent tracks the case, the faster it gets resolved. Using the Service cloud, the agent can easily track the cases, and duplicity of any case or human errors get reduced. • Integrates with the Social Media PlatformsUsing service cloud functions, the agents can also interact with the customers on social media platforms such as Twitter, Facebook, etc. It helps to build and maintain customer satisfaction. • Data SecurityWith the Service cloud, the customer data, interaction, or any other data is entirely safe and secure. It follows the multilayer approach to keep crucial information more secure.

  4. For Joining Online/corporate training batches or demo please feel free to call or email us. Email : sangita@proexcellency.com, info@proexcellency.com Call or WhatsApp : +91-9148251978, 9008906809 Landline: 08041506795 • Website: Salesforce service cloud , Salesforce service cloud training , Salesforce service cloud online training , Salesforce service cloud corporate training (proexcellency.com)

More Related