1 / 4

Customer Service

Customer Service. Unit 11 Pass 5. Chester Zoo. Produce a PowerPoint that explains how the zoo monitors and evaluates customer service and how this can improve customer service for both internal and external customers. Using the Chester Zoo PowerPoint.

rspillman
Download Presentation

Customer Service

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Customer Service Unit 11 Pass 5

  2. Chester Zoo Produce a PowerPoint that explains how the zoo monitors and evaluates customer service and how this can improve customer service for both internal and external customers

  3. Using the Chester Zoo PowerPoint • Describe the type of complaints the zoo receives • Explain how the zoo monitors and evaluates customer service (mystery shoppers, customer questionnaires, customer complaints, comparison with other providers like museums, etc, etc)

  4. M3 and D2 • Explain how the zoo can improve customer service by monitoring and evaluating what they do • Make the link between knowing what customers feel about the zoo and using this information to improve what they do (explain the link) • Explain how this helps three types of customer (1) customers like me and you, (2) the zoo itself as a customer and (3) the employees as customers

More Related