4 Must Features to Have In Salesforce Field Service Software

1. 4 Must Features to Have in Salesforce Field Service Software

2. Introductions If you are still relying on traditional ways to schedule fieldwork, process complaints, and manage interactions with field technicians, then probably you are way too behind your peers who are already using modern tech-integrated solutions for field service management. Implementing Salesforce-based Field Service Management Solutions like Optima Pro can help you overcome various limitations of using traditional data management tools — job scheduling, dispatching, complaint management, automation, and report generation, etc. With an all-in-one solution, you can create job schedules, review work history, communicate with field technicians, and measure overall company performance. Often its seen that when it comes to choose the correct platform in terms of opting for your customer service there are changes happening every day and with the change the customers gets lot of good options and updated technology too, there are more options where the customer can get much richer experience and more refined and updated business reputation

3. Job Scheduling and Dispatching Depending on the system you incorporate, your FSM software may take factors such as availability, skill level, and geographical location, into account while assigning jobs. While some systems do this automatically on a first come first serve basis, the advanced ones do it via algorithmic instructions. So once tasks are scheduled, your technicians will be automatically notified about their next job and its timings. 01

4. Work Order Management Work order is an important feature of most modern-day FSM software that can help you bring transparency and remove confusion at work. With this feature, as soon as the job is assigned, the technician to whom it was assigned becomes responsible for completing it. The technician can document work, take notes, record audio/video, share information, and update job status in the work order. 02

5. Case, Contact, and Order Management With an FSM solution in place, your team can access previous records and work orders to know customer satisfaction and service levels which can be improved in the future. Also, since your Field software is automated, information like ETA of technician, service status of the complaint, contact details of technician, etc can be shared with customer/client as soon as order status changes. 03

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