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Personal Skills

PART TWO. Personal Skills. Chapter. 3. Verbal and Nonverbal Messages. Chapter Summary Verbal Messages Sexual Harassment Nonverbal Communication. Verbal Messages. Clarity and Ambiguity. Use Unequivocal Terms to Avoid Misunderstandings

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Personal Skills

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  1. PART TWO Personal Skills

  2. Chapter 3 Verbal and Nonverbal Messages • Chapter Summary • Verbal Messages • Sexual Harassment • Nonverbal Communication

  3. Verbal Messages Clarity and Ambiguity • Use Unequivocal Terms to Avoid Misunderstandings • Use Lower-Level Abstractions When Clarity is Essential • Use Jargon Judiciously • Use Ambiguous Language When It Is Strategically Desirable

  4. Verbal Messages Inflammatory Language • Avoid Biased Language • Beware of Trigger Words

  5. Verbal Messages Masculine and Feminine Language Use • Feminine Speech • Rapport Talk: to create connections, establish goodwill, show support, and build community. • Masculine Speech • Report Talk: speech that focuses less on feelings and relationships and more on information, facts, knowledge, and competence.

  6. Verbal Messages Differences Between Women’s & Men’s Language Use Men’s Style • Report • Instrumental • Advising • Certain • Conversational control Women’s Style • Rapport • Expressive • Supportive • Tentative • Conversational initiation and maintenance

  7. Verbal Messages Meeting Gender-Related Language Challenges • Be Aware of Different Styles • Switch Styles, When Appropriate • Combine Styles

  8. Sexual Harassment Two Types of Sexual Harassment Recognized by Law • Quid pro quo (“this for that”) • Hostile Work Environment

  9. Sexual Harassment Avoiding Sexual Harassment Problems • Avoid language that could be considered offensive • Avoid actions that could lead to discomfort

  10. Sexual Harassment Responding to Sexual Harassment • Consider Dismissing the Incident • Ask the Harasser to Stop • Keep a Diary • Write a Personal Letter to the Harasser • Ask a Friend to Intervene • Complain Through Channels • File a Legal Complaint

  11. Nonverbal Communication Characteristics of Nonverbal Communication • Nonverbal Behavior Always Has Communicative Value • Nonverbal Communication is Powerful • Nonverbal Behavior Is Ambiguous • Nonverbal Communication Primarily Expresses Attitudes • Much Nonverbal Behavior is Culture-Bound

  12. Nonverbal Communication Types of Nonverbal Communication • Voice • Appearance • The Face and Eyes • Posture and Movement • Personal Space and Distance • Physical Environment • Time

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