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Open Systems becoming a virtual world

Open Systems becoming a virtual world. Andreas Verschueren - Systems Analyst Guy Rottiers – Senior System engineer Walter Adriaens – Senior System engineer. Agenda. Introduction KBC Group ICT. Open Systems becoming a virtual world. Questions & Answers. Agenda. Introduction KBC Group ICT.

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Open Systems becoming a virtual world

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  1. Open Systems becoming a virtual world Andreas Verschueren - Systems AnalystGuy Rottiers – Senior System engineerWalter Adriaens – Senior System engineer

  2. Agenda Introduction KBC Group ICT Open Systems becoming a virtual world Questions & Answers

  3. Agenda Introduction KBC Group ICT Open Systems becoming a virtual world Questions & Answers

  4. KBC Group • Ranking • One of the top 2 banks in Belgium • One of the top 3 insurers in Belgium • One of the top 20 banks in Europe • Top 3 financial group in Central Europe • Market share in Belgium • Banking : 20-25% • Insurance : 9% (non-life) 22% (life) • Head office in Brussels • 51.000 employees • Belgium: 20.000 • CEE: 25.000 • Rest of the world: 6.000 • 11.000.000 clients • Belgium : ca. 3 300 000 • CEE : ca. 6 900 000 • Rest of the world : ca. 800 000 • Net Profit 2006: 3 430 m euros (ROE : 24%)

  5. Market capital Ranking in Euroland 03-01-07 Jan 2007 Jan 2006 Dec 2004 DJ Euro Stoxx Banksconstituents

  6. Unique Multi-Channel Distribution Platform in Belgium KBC Group Traditional Retail/SMEBanking Leasing/Factoring MerchantBanking CapitalMarkets / Trading Asset Mgt. / PrivateBanking Insurance/ Re-insurance Stock Brokerage Products 892 retailbranches 29 corporatebranches 25 privatebankingbranches 584tied insuranceagents 723 Centea bank agents Distribution Internet / electronicchannels 2.700.000 retail clients 13500 corporate clients 800 multinationals 19000 private banking clients Clients dd.31-12-2005

  7. KBC in Central & Eastern Europe Presence in Bosnia, Macedonia through NLB Poland Kredyt Bank (80%) Warta (100%) Recent acquisitions : Rumenia: Romstal Leasing (99,34%), Bulgary: DZI Insurance (70%), Serbia: A Banka (100%) – Senzal (100% *) – Hipobroker (100%) – Bastion (60% *) Russia: Absolut Bank (95% *) Latvia-Estonia-Lithuania-Ukraine: BIC (51% *) Czech Republic ČSOB (98,58%) ČSOB Insurance (97%) Slowak Republic ČSOB (97%) ČSOB Poist’ovna (98%) Hungary K&H Bank (100%) K&H Insurance (100%) Slovenia NLB (34%) NLB Vita (67%) * Nog niet afgerond (07-2007)

  8. KBC Group's current presence in Central Europe Poland Czech Rep. Slovakia Hungary Slovenia Poland (banking) Ranking : 9th Market share : 4% Clients : 0.9 m. Branches : 333 Poland (non-life/life insur.) Ranking : 2nd / 8thMarket share : 11% / 2% Clients (est.) : 1.8 m. Czech Republic (banking) Ranking : 2nd Market share : 21 % Clients : 3.0 m. Branches : 218(+ 3400 points of sale-PO) Czech Republic (non-life/life insur.) Ranking : 6th / 4thMarket share : 4% / 9% Clients : 0.7 m. Slovakia(non-life/life insur.) Ranking: 6th / 8thMarket share : 4% / 4% Clients : 0.2 m. Slovakia (banking) Ranking : 4thMarket share : 7% Clients : 0.2 m. Branches : 99 Hungary (non-life/life insur.) Ranking: 6th / 6thMarket share : 4% / 4% Clients : 0.4 m. Hungary (banking) Ranking : 2ndMarket share : 11% Clients : 0.8 m. Branches : 158 Slovenia(non-life/life insur.) Ranking : - / 4thMarket share : - / 8% Clients : 0.1m Slovenia (banking) Ranking : 1stMarket share : 42 % Clients : 2.0 m. Branches : 395 Market share is average of share in customer credits and in customer deposits

  9. Belgium Luxemburg UK Ireland France Spain Netherlands Germany Switzerland Monaco Italy Poland Czech Rep. Slowak Rep. Hungary Slovenia Serbia Bulgary Bosnia Macedonia Rumenia Russia Latvia Estonia Lithuania Ukraine KBC in .. Turkey USA Japan China Taiwan Hong Kong Maleisia Singapore Dubai India Australia New-Zeeland

  10. KBC = a lot of brands

  11. KBC Group ICT

  12. ICT in a bank: boring or not?

  13. Group ICT Your ICT, our business • Employees • Belgium: 1.820 KBC & 600 external consultants • Central Europe: 1.300 KBC • India: 250 Valuesource (100% daughter of KBC) • Services • Delivering end-to-end ICT solutions (software, hardware, service) • Maintenance of ICT solutions • Hosting services • Network & infrastructure management • Clients • KBC Group Belgium • KBC Group international • Other corporate clients in the Benelux (Orbay, IFB, …) • Turnover: € 650 mn

  14. KBC Group ICT Poland - WARTA ICT FTE : 180 Total ICT budget: 25 m. € Belgium - KBC ICT FTE :1850 Total ICT budget: 400 m. € Poland - KB ICT FTE :275 Total ICT budget: 34 m. € Czech Republic – ČSOB ICT FTE :360 Total ICT budget: 70 m. € Slovakia – ČSOB / ČSOB Poj ICT FTE :68 Total ICT budget: 13 m. € Czech Republic – ČSOB Poj ICT FTE :87 Total ICT budget: 9 m. € Hungary – K&H ICT FTE :324 Total ICT budget: 79 m. €

  15. Our ICT organisation • Client focused • Strong governance & business-ICT alignment • Best-in-class ICT services • Organisation • Process driven • Matrix organisation & project approach • Fast growing international project portfolio • Technology & architecture • Fast follower in new technologies • High availability • Architecture driven • Integrator of components • Multi-sourcing • Core business by our own people • Fixed price outsourcing & package solutions for non-core (e.g. SAP) • External consultants for temporary needs • India for technical implementations & conversions

  16. A multi-channel distribution platform requires … KBC-M@tic Branches KBC-Phone Call Center Isabel SMS E-business Head office Clients Distribution Channels Product factories

  17. … a 3-tier architecture → Mainframe Bank → Mainframe Insurance → Mainframe FinForce → Kennisbank Tier 1 Tier 2 Tier 3 Integration+Steering Business Logic + Data Presentation (frontend) (midtier) (backend) Data transport Belgacom Telindus Browser in Branches & online (PC) Server park (Unix) Central Servers (mainframe, Unix) Thin client & thin server

  18. ICT infrastructure (Belgium only) 2 IBM Mainframes in CCM - 1 in CCL (+/- 19.500 Millionsof Instructions Per Second) 195 beschikbare Terabyte (195.000 Gb) 2 robots: 10.000 tapes, 180 Gb/tape 15.000.000 transactions/day 21.000 PC’s 3.600 portable PC’s 1200 softwares 17 Terabyte 800 Unix servers (HP, SUN Solaris) 400 Intel instances op 200 application servers 100 web servers 170 Terabyte hard disk 2 robots: 6.000 tapes, tot 360 Gb/tape 10.500 network printers & multifunctionals KBC Datacenter is one of the largest in Belgium

  19. Our ICT organisation Information & Communication Technology Directorate ICT Strategic Processes Division Process Management Division ICT Central Europe Open Systems Division Mainframe Division Product Factory 3 Division Product Factory 1 Division ( securities , back - office dealing rooms, ( insurance , personnel , security ) commerce, acc ., reporting ) SAP Distribution Channels &Markets Product Factory 2 Division Division Division (credit, corporate segment, man.info , payments )

  20. Our ICT organisation Applications Development Datacenter Work preparation Work preparation Projects Projects Service Service Support for ICT processes & tools Support HRM, Finance, Procurement, Security, Communication

  21. Functions in ICT – Belgium (numbers) Applications Development Datacenter Business analyst (65) Work preparation Work preparation Technology Analyst (15) System Analyst (15) Program manager (35) Project Leader (100) Analyst (300) Technical Designer (210) Programmer* (250) Projects Projects Project Leader (20) Program Manager (5) Team Leader (40) Service Delivery Owners (11) System Engineer (280) Operational System Engineer (200) Operator (150) Service Team Leader (40) Application Engineer (300) Programmer* (250) Service Architect (12) Support data & process modelling (50) Support methods (40) Support tools (50) Support for ICT processes & tools HRM Resource Manager (12) Trainer & Knowledge Manager (15) Financial Analyst (12) Procurement (10) Information risk & Security (10) Support HRM, Finance, Procurement, Security, Communication

  22. The ICT offices Antwerpen Brugge Gent Hasselt Mechelen Roeselare Aalst Leuven Brussel Head officesData centersLocal offices

  23. Vision on HR • Knowledge management: • Internal & external training • e-learning • Knowledge management communities • Technical & personal skills • Mentors & coaching • Open university (Open Leren) • Communication: • Intranet • Newsletter ICT • Newsletter KBC • Video news KBC • ICT Forum • Technology Forum Motivated people with the right skills, at the right moment, at the right place, now and tomorrow. • Career development: • Performance appraisals • Assessments • Talent management • Function descriptions • Career paths • Career coaching by resource manager • Staffing: • Internal vacancies published • Central staffing of all projects by resource managers • Active rotation of people

  24. Agenda Introduction KBC Group ICT Open Systems becoming a virtual world Questions & Answers

  25. Agenda • How are we organised • What do we have? • Hardware • Virtualization • Availablity model • Virtual servers • Physical servers • Software distribution and management • Roadmap • History of utility computing • What is Utility computing • Assumptions and principles • Roadmap • Hardware • Operating systems • Virtualization

  26. Agenda • How are we organised • What do we have? • Hardware • Virtualization • Availablity model • Virtual servers • Physical servers • Software distribution and management • Roadmap • History of utility computing • What is Utility computing • Assumptions and principles • Roadmap • Hardware • Operating systems • Virtualization

  27. How are we organised ? Open systems Applications Head office Transactional Business Infrastructure

  28. Facts & Figures Belgium • Open systems 1 FTE for 17 Operating systems

  29. Infrastructure organisation based on server services Infrastructure - Operations & Cap. Mgt Middleware … Middleware Databanken Middleware Monitoring Operating Systems UNIX Operating Systems Windows Virtual and physical Hardware Storage & backup

  30. Agenda • How are we organised • What do we have? • Hardware • Virtualization • Availablity model • Virtual servers • Physical servers • Software distribution and management • Roadmap • History of utility computing • What is Utility computing • Assumptions and principles • Roadmap • Hardware • Operating systems • Virtualization

  31. Hardware Virtual and physical Hardware

  32. Hardware • Catalogue based Services to achieve and hold standardization • Hardware • Sparc (Sun Microsystems/Fujitsu Siemens) • Pa-Risc / Itanium (Hp) • Power servers (IBM/Bull) • X86 (Intel&AMD) hardware (Hp – Dell – IBM – Fujitsu Siemens …..) • Restricted hardware platforms • Drivers • Monitoring • Organized life cycle management • Regarding vendor hardware support and operating system • For depreciation of hardware and software

  33. Hardware Operating Systems Windows Operating Systems UNIX

  34. Hardware : Facts & figures • Hardware volume (datacenter) 35% on HP 31% on Sun 16% on IBM 15% on Dell 3% on Fuj/Siem

  35. Benefits of Virtualization • Time-To-market • Business demands are fast growing • Physical server implementation in datacenter  18 days • Virtual server implementation  0,5 day • Resource usage • Cpu resources will be increased up to 70% • Pre-study : physical Windows server 10% usage • Pre-Study : physical Unix server 30% usage Unused server capacity Peak performance Servers

  36. Benefits of Virtualization • Reduced TCO • Hardware usage • Time to market • Ease of maintenance • Hardware independance • Green datacenter • Less power consumption • Server • Dataroom cooling

  37. Single Node Hard Partition VirtualPartition • nPar 1 • OS image with HW fault isolation • Dedicated CPU, RAM & I/O • vPar 1 • OS image with SW fault isolation • Dedicated CPU, RAM • Application 1 • Guaranteed compute resources (shares or percentages) • nPar 2 • OS image with HW fault isolation • Dedicated CPU, RAM & I/O • vPar 2 • OS image with SW fault isolation • Dedicated CPU, RAM • Application 2 • Guaranteed compute resources (shares or percentages) • nPar n • OS image with HW fault isolation • Dedicated CPU, RAM & I/O • vPar n • OS image with SW fault isolation • Dedicated CPU, RAM • Application n • Guaranteed compute resources (shares or percentages) Virtualization with Hp-Ux : Partitioning Single Physical Node single OS image per node within a cluster nPartitions hard partitions within a node Virtual Partitions within a hard partition Resource Partitions partitions within a single OS image Isolation Flexibility

  38. Virtualization with x86 : Hypervisor • Hypervisor Concept

  39. Virtualization @ KBC • VMware on x86/x64 • Windows server 2003 • Windows server 2008 • Solaris 10 • Integrity Virtual Machine on Itanium • HP/UX 11i • Lpar on Power6 • AIX 5.3

  40. Consolidation and savings with VMware? • Consolidation started beginning of may 2006 • # ESX servers : 64 • # Virtual servers : 550 • 36 TB storage in 2 datacenters. • Energy consumption (only of server) : 150kW less (1300MWh/y) • Networkports : 256 instead of ± 800: so ± 550 less12km UTP. • Rackspace : 5 racks in use instead of approx. 40  105m² datacenterspace

  41. Availability : Live migration • Zero downtime

  42. KBC Availability model • VMware

  43. KBC Availability model • Physical hardware

  44. Installations & Management • Software deployment (SD) and bare metal install (installation) • Via SD and bare metal install  full install of infrastructure • Complete reproduction of infrastructure environment • Packaging applications • Packaging os image • Packaging complete management environment • Server network install for all servers (in catalogue) • Task related approach (people) • Design of infrastructure architecture • Install of infrastructure environment • Maintain of infrastructure environment Maintain Install Design

  45. Agenda • How are we organised • What do we have? • Hardware • Virtualization • Availablity model • Virtual servers • Physical servers • Software distribution and management • Roadmap • History of utility computing • What is Utility computing • Assumptions and principles • Roadmap • Hardware • Operating systems • Virtualization

  46. History of Utility computing “If computers of the kind I have advocated become the computers of the future, then computing may someday be organized as a public utility just as the telephone system is a public utility... The computer utility could become the basis of a new and important industry.„ —John McCarthy, MIT Centennial in 1961

  47. What is Utility Computing? • On demand packaging of computer resources • Computation resources • Storage resources as a metered service Similar as a physical utility like (water, gas, electricity) • Technologies involved • Virtualization • Hypervisor techniques (VMware, Hyper-V….) • Application virtualization (Citrix, Altiris, Softgrid …) • Grid computing • Stealing computer cycle’s • High performance computing

  48. Assumptions and principles No vendor lock-in Virtualization Max Out-of-the-Box Hardware independence Standardisation Consolidation Datacenter Flexibility

  49. Roadmap : 2007 - 2009

  50. Roadmap: cores, servers and OS

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