PERSONALITY DEVELOPMENT & ETHICS

PERSONALITY DEVELOPMENT & ETHICS CHRISTIAN ETHICS I Presented by: Howard F. Faigao, Director Publishing Ministries Department General Conference of SDA

OBJECTIVES AND EXPECTED RESULTS • The LE student will know the four aspects of Personality. • The LE student will fully understand how to develop these aspects of his/her personality in order to be an efficient missionary-salesman. • The LE student will be acquainted with some important and relevant Christian social graces and etiquette. • The LE student will understand the right behavior and conduct (ethics) in relations to his/her work environment, organizations, leaders, and fellow workers.

OUTLINE PERSONALITY DEVELOPMENT AND ETHICS • ASPECTS OF • PERSONALITY • Physical • Intellectual • Emotional • Social LE MORALE AND ETHICS A. Essence of Biblical Ethics B. The LE’s Morale C. LE’s Ethics

LE – A VEHICLE OF HOPE “The canvassing work is God’s means of reaching many that would not otherwise be impressed with the truth. The work is a good one, the object high and elevating; and, there should be a corresponding dignity of deportment. The canvasser will meet men of varied minds. He will meet those who are ignorant and debased…He will meet those who are bereaved, disheartened and sore and wounded in spirit…

LE – A VEHICLE OF HOPE ….He will have many opportunities of speaking to these (people) with kind words and words of courage, hope and faith. He (the LE) may be a wellspring to refresh others if he will; but, in order to do this, he must himself draw from the Fountain of Living Truth”(Testimonies, vol. 5, p 405).

ASPECTS OF PERSONALITY Personality is the sum total of a person. It embraces the four aspects of his being… • PHYSICAL • INTELLECTUAL • EMOTIONAL • SOCIAL

PHYSICAL Of the four aspects of personality, the Physical is the only one which is clearly visible and distinctive to human beings. It covers three areas: • Physical Well-Being • Personal Appearance • Proper Attire

PHYSICAL • PHYSICAL WELL-BEING Selling demands mental alertness and physical stamina. In order to perform well, you must be well. A. Budget your time to allow for adequate rest. B. Develop a regular exercise program. C. Drink plenty of water every day (8 glasses). D. Eat properly and on time

PHYSICAL • PERSONAL APPEARANCE If you come to your door selling books, would you let yourself come in? This can’t happen, of course, but how do you look? Like a successful Literature Evangelist or a rundown salesperson?

PHYSICAL • PERSONAL APPEARANCE LEs must present himself favorably to the prospect. In this way, he can talk to his prospect at ease and not feel ignored. 1. Dress neatly and appropriately 2. Appear physically clean and fresh. 3. Practice correct position while sitting or standing. 4. Have your briefcase, books, prospectus, receipts, etc. always neat and clean.

PHYSICAL III. PROPER ATTIRE Clothes make an impression that is either favorable or unfavorable. You will never have a second chance to make a first impression so do it right the first time by dressing neatly and appropriately.

PHYSICAL “Untidiness in dress brings reproach against the truth we profess to believe” (CM P. 65). III. PROPER ATTIRE

INTELLECTUAL THE INTELLECTUAL ASPECT… • Differentiate man from animals • Enables man to make decisions • Is the channel through which God communicates • Is the center of man’s meaningful living

INTELLECTUAL COUNSELS FROM THE PROPHET… A. INTELLECTUAL GROWTH “. . . The canvasser should not rest satisfied unless he is constantly improving.... He should give the Lord a chance to work with his efforts and impress the mind. . .” (Testimonies Vol. 5, p. 396).

INTELLECTUAL B. COMPLETE KNOWLEDGE OF THE BOOK YOU SELL “Canvassers should thoroughly acquaint themselves with the book they are handling and be able to readily to call attention to the important chapters” (Testimonies, vol. 6, p. 338).

INTELLECTUAL C. HEAVENLY WISDOM “Let canvassers be faithful students, learning how to make their work successful and while thus employed, let them keep their eyes and ears and understanding open to receive wisdom from God…” (Testimonies, vol. 6, p. 340).

INTELLECTUAL D. CONSTANTLY IMPROVING “The follower of Jesus should be constantly improving in manners, in habits, in spirit, in labor. This is done by keeping the eye, not on mere outward, superficial attainments but on Jesus… The Christian is educated in the school of Christ to cherish the graces of His Spirit in all meekness and lowliness. He is fitting for the society of heavenly angels” (GW, p. 283).

EMOTIONAL 5 GOODWILL BUILDERS • FACIAL EXPRESSION Smile and the world smiles with you; cry and you cry alone. • FRIENDLY VOICE Simply smile when you talk and your voice will smile too. • INTEREST IN THE CUSTOMER Make the prospect feel important.

EMOTIONAL 5 GOODWILL BUILDERS • ENTHUSIASM • It is very contagious. The formula is simple: “LOVE YOUR WORK” • SINCERETIY • Webster says it is honesty, genuines and good faith. Customers have a sharp ear tuned to false tones of insincere presentations.

EMOTIONAL TYPES OF TEMPERAMENTS • Sanguine • Melancholic • Phlegmatic • Choleric

SANGUINE EMOTIONAL STRENGTHS • Warm and lively • Charismatic • Talkative - never a loss for words • Carefree - never worries about the past • Great story teller • Lives in the present • Conversation has an infectious quality • Unusual capacity for enjoyment

SANGUINE EMOTIONAL WEAKNESSES • Cries easily • Emotionally unpredictable • Restless • Spontaneous Anger • Exaggerates the truth • Appear phony • Lacks self control • Emotional decisions; impulsive buyer • Naive and childlike • Comes on too strong

SANGUINE GREATEST NEEDS • To be more reliable and dependable • To develop a greater self-disciplined life • To cultivate genuine humility • To Think before speaking

MELANCHOLIC EMOTIONAL STRENGTHS 1. Loves music and art 2. Rich, sensitive nature 3. Analytical ability 4. Emotionally responsive 5. Deep & reflective thinker

MELANCHOLIC EMOTIONAL WEAKNESSES • Moody and gloomy • Pessimistic; frequently looks on negative side • Experiences Depression often • Proud • Likes to suffer; martyr • Hypochondriac • Introspective to the point of being harmful

MELANCHOLIC GREATEST NEED • To overcome critical spirit • To be delivered from self-absorption • To become occupied in loving service for others, thus forgetting self • To develop a thanksgiving spirit • To live a balanced life that includes adequate rest, exercise, and a good diet • To consistently send time in study, meditation, and prayer

CHOLERIC • Confident and strong to make decisions • Strong-willed & self-determined • Optimistic • Self-Sufficient • Fearless & Bold EMOTIONAL STRENGTHS

CHOLERIC • Anger problem may become violent • Insensitive to needs of others • Highly opinionated • Unsympathetic and harsh • Unemotional and cold • Impetuous • Disgusted by tears • Little appreciation for aesthetics EMOTIONAL WEAKNESSES

CHOLERIC GREATEST NEED • To become sensitive to the needs of others • To develop inner strength and beauty by quiet hours and spend time reading the Bible and praying • To confess angry spirit and seek forgiveness from God and others • To be more communicative about ideas and plans with colleagues and companions

PHLEGMATIC EMOTIONAL STRENGTHS • Calm and dependable • Good-natured & easy to get along with • Cheerful and pleasant even if doesn’t have much to say • Kind-hearted • Peace-loving

PHLEGMATIC EMOTIONAL WEAKNESSES • Lacks confidence in self • Pessimistic and fearful • Worrier • Rarely laughs aloud • Passive & indifferent • Compromising • Self-righteous

PHLEGMATIC GREATEST NEED • To overcome passivity and become involved • To learn to give of self to others • To recognize fearfulness as a problem and learn to trust God with concerns.

“If we would humble ourselves before God and be kind and courteous, and tenderhearted and pitiful, there would be one hundred conversions to the truth where now there is only one” (Testimonies, p. 190). SOCIAL

Courtesy and Humility “Courtesy does not require additional time. It is merely a pleasant attitude of heart which helps to sweeten life as we travel along day after day” (Walter Macpeek).

Courtesy and Humility • Courtesy is a manifestation of consideration for others. • A person can never be courteous unless he is humble, for it takes a great measure of humility to be courteous, to regard others first. • People will recognize Christians only if Christ shines in their lives.

GOLDEN RULE Courtesy and Humility “WHATSOEVER YE WOULD THAT MEN SHOULD DO TO YOU, DO YE EVEN SO TO THEM” (see Mat. 7:12) “Love must dwell in the heart. Love imparts to its possessor grace, propriety and comeliness of deportment. It illuminates the countenance and subdue the voices. It refines and elevates the whole being” (Help in Daily Living, pp. 22, 23).

COURTESY • Courtesy on the telephone 1. Do not shout at the operator 2. Do not bang down the receiver • Courtesy in riding a taxi or car 1. Man opens the door for the lady 2. Picking up a friend in a private car- if a man, he sits at the front; if a couple, they take the back seat.

COURTESY IN INTRODUCTION Wrong: “This is my husband, Mr. Paulino.” Right: “This is my husband, Eddie.” Wrong: “This is my daughter, Miss Paulino.” Right: “This is my daughter, Eva.” In introducing family members, use the name not the family name.

COURTESY IN INTRODUCTION Wrong: “Mr. Lee, this is Mr. Lim. He has just won the national tennis tournament in Hong Kong.” Right: “Mr. Lee, this is Mr. Lim from Hong kong.” Do not try to impress one with the importance of another.

COURTESY IN INTRODUCTION Wrong: “Mr. Santiago, shake hands with Mr. Peter.” Right: “Mr. Santiago, this is Mr. Peter.” Avoid introductions that imply command.

RELEVANT TIPS ON ETIQUETTE (The instructor is encourage to explain according to local cultural practices.) • When walking on the street • In boarding a bus or taxi • In attending church services • When going up a stairway • In handshake • In making appointments • When crossing the street or in danger • When a stranger comes to your office • When the guest enters the meeting room

DON’TS ON ETIQUETTE • A gentleman must never ask a lady what she likes for a present. • Women must bend their knees when picking up something. • It is unethical to ask how much someone else’s salary • It is unethical to clean the ear or nose in public. If you must scratch your nose, use a handkerchief.

DON’TS ON ETIQUETTE • Avoid the conspicuous habit of laughing boisterously, talking loudly and mentioning names loudly. • Do not stare or point at people. • Avoid personal remarks that may attract attention. • Don’t express your private affairs in public.

LE Morale and Ethics • The Essence of Christian Ethics • Literature Evangelists’ Morale • Literature Evangelists’ Ethics

The Essence of Christian Ethics OLD TESTAMENT – BIBLE • The Ten Commandments written by God Himself • 1. 1-4 – Show our obligations to God • 5-10 – Relationship to our fellowmen • Children towards parents • The sanctity of life • Home and family • Sanctity of truth and property

The Essence of Christian Ethics Jesus reaffirmed the Ten Commandments by preaching the Sermon on the Mount. • Christ pronounced 8 blessed virtues (read) • Christians should be salt and light of the world • We must not judge others. • Christ-like behavior – “Wherefore by their fruits ye shall know them.” NEW TESTAMENT – BIBLE

LE Morale Feelings And Interests • The LE should always seek partnership with Christ in his daily ministry. • The LE should ask with Paul: “Lord, what wilt Thou have me to do?” • Should work for the glory of God – never his own. • Should seek for continuous improvement through Christ.

LE Morale Developing Self-Confidence “The canvasser should not rest satisfied unless he is constantly improving. He should make thorough preparation but should not be content with a set form of words; he should give the Lord a chance to work with his efforts and impress his mind. The love of Jesus abiding in his heart will enable him to devise means to gain access to individuals and families” (5T 396 (CM 55).

Literature Evangelists’ ETHICS • Loyalty, Support, and Commitment to the ministry must characterize the relationship of the LE and his organization. • “Let not the men that God has called to do gospel work become entangled with business perplexities” (Colporteur Ministry, p. 23). LE AND HIS EMPLOYING ORGANIZATION

Literature Evangelists’ ETHICS LE AND LEADERSHIP/COMMITTEE Ethics require that workers (LEs) recognize and respect the authority of leaders and governing committees. • The LE must be willing to accept counsel and guidance from his leaders and accept decisions of committees as well. • He must be considerate with those who carry the burdens of leadership and administration. • He must avoid destructive criticism.

PERSONALITY DEVELOPMENT & ETHICS