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The MH-CoPES Framework

The MH-CoPES Framework. The MH-CoPES Framework has been developed, tested and refined by the NSW Consumer Advisory Group – Mental Health Inc. in partnership with the Mental Health and Drug and Alcohol Office, NSW Department of Health. A presentation for mental health services.

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The MH-CoPES Framework

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  1. The MH-CoPES Framework The MH-CoPES Framework has been developed, tested and refined by the NSW Consumer Advisory Group – Mental Health Inc. in partnership with the Mental Health and Drug and Alcohol Office, NSW Department of Health • A presentation for mental health services • [ INSERT Area / Local Health District logo / name here ]

  2. The MH-CoPES Framework Mental Health - Consumer Perceptions and Experiences of Services

  3. Presentation outline • The whole MH-CoPES Framework • The MH-CoPES Questionnaires • The 4 steps of the MH-CoPES Framework • The Benefits of MH-CoPES • MH-CoPES Resources • [INSERT Local Health District return rates] • [INSERT Local Health District summary of implementation plan]

  4. The MH-CoPES Framework

  5. The Framework in practice • An MH-CoPES Questionnaires is offered: • To every consumer using public adult mental health services in NSW • Face to Face • At least every discharge / transfer (& annually for long stay consumers) • Consumers can be supported to complete the Questionnaire by staff, Consumer Workers, family and friends

  6. The Framework in practice • The Questionnaires are opened & scanned into a computer by an external agency • InforMH analyses the quantitative data • Trained consumers*analyse the qualitative data (written answers) •  This data is used to produce MH-CoPES Reports • * Employed by NSW CAG

  7. The Framework in practice • An MH-CoPES Report is produced for: • NSW Health • Each Area / Local Health Network • Each community & inpatient service • Using their report each of the above: • Identify ‘3 strengths’ & ‘3 areas for improvement’ • Advertise to current consumers & staff: • The ’3 strengths’ & ‘3 areas for improvement’ • Ways to get involved in the Step 4 Action and Change

  8. The Framework in practice • NSW Health, each Area Health Service & each Community & Inpatient Service: • Develop with current consumers & staff a minimum of 1 strategy for each of the 3 ‘areas for improvement’ • Strategies are: • Advertised to current consumers and staff • Reviewed with each new MH-CoPES Report

  9. Examples of Action and Change which consumers and staff have developed together • MH-CoPES Report revealed ‘Improvement needed to information provided’ • MH-CoPES Report revealed ‘Improvement needed to rights and responsibilities information’ • ACTION: Move the information stand to a more accessible location for all consumers • ACTION: A working party of staff and consumers developed ‘What Now?’ booklet; provided on admission at all inpatient and community services

  10. Example without a final conclusion • MH-CoPES Report revealed ‘There are not enough doctors’ What to do when a solution cannot be found • Communicate to consumers • What cannot be changed & WHY • That something may take a long time & ask for patience • The things you are changing & what improvements to look out for • That it is important they continue to evaluate their service • ACTION: Staff and consumers worked together to write a letter to NSW Health around their shared concerns

  11. The Benefits of MH-CoPES • ‘Consumer participation’

  12. The Benefits of MH-CoPES • ‘Consumers evaluate their own services’

  13. The Benefits of MH-CoPES • ‘Consumers and staff • decide service • improvements • together’

  14. The Benefits of MH-CoPES • ‘Closer working • relationships • between staff • and consumers’

  15. The Benefits of MH-CoPES • ‘Transparent and accountable services’

  16. The Benefits of MH-CoPES • ‘Achieving performance indicators’ EQuIP • 1.6: committed to consumer participation • 1.6.1: input is sought from consumers.. in the planning, delivery and evaluation of services • 2.1.1: Quality improvement system demonstrates commitment to improving outcomes of care and service delivery National Health Performance Framework • Increasing ‘responsiveness’ of services to consumers • ‘involving consumers in decision making’

  17. The Benefits of MH-CoPES • ‘Better services • Better outcomes ’

  18. MH-CoPES Resources • Poster • Consumer sheet • MH-CoPES Newsletter

  19. MH-CoPES Resources • Promotion Posters • Feedback poster templates • Manual of guidelines • DVD • Training materials • Presentations (with guidance notes) • What is Action & change? • How to do Action & Change?

  20. Download MH-CoPES Resources • www.nswcag.org.au • Click on the MH-CoPES button • On the MH-CoPES Resources page, click on the resources to download them • www.nswcag.org.au/page/mh_copes_resources.html

  21. [ INSERT Area / Local Health District logo / name here ] • CONTACT • [ INSERT • MH-CoPES service / unit champion • Name • Email • Phone]

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