1 / 40

PPC Industry Forum, 06 March 2008

PPC Industry Forum, 06 March 2008. Partial Private Circuits. Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

sean-blackburn
Download Presentation

PPC Industry Forum, 06 March 2008

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. PPC Industry Forum, 06 March 2008

  2. Partial Private Circuits • Disclaimer • BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. • Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. • In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available • BT reserves the right to make changes to the information in this presentation at any time without further notice • Exclusive reliance on the information in this slide pack is at your own risk

  3. Partial Private Circuits • Agenda • Introduction – Pauline Cowie • Review of previous actions – Pauline Cowie/All • Product Development Update – Pauline Cowie/All • Product In Life Update – Pauline Cowie/All • QoS • Billing • Communications • AOB – All • Meeting Review – Pauline Cowie • Date of next meeting - All

  4. Partial Private Circuits Action Point Review

  5. Partial Private Circuits Action Point 12/1 (01/12/05) – “BT to investigate the inclusion of eCo Repair in the data quality monitoring on the One Truth Data Base” Update: Removed from Q4 development schedule and will be reviewed status in Q3 2008.

  6. Partial Private Circuits • Action Point 03/11 (01/03/07) – B End Shift – Internal/External Shifts: Cost does not appear to be correct BT to Investigate. • Update: Cost analysis ongoing, internal escalation by Leslie Hurrell-Smith to seek suitable resource to complete commercial modelling.

  7. Partial Private Circuits • Action Point 06/05 (07/06/07) – Exchange Closure: Update: BT is currently working on an exchange closure notification plan, which will include details of post code changes where appropriate and their replacements where applicable

  8. Partial Private Circuits • Action Point 06/09 (07/06/07) – Firm Offer Confirmation (FOC): • BT to provide CPs with the next steps to address the Highband planning problems, which affects BT meeting FOC timescales. • Update: Formal SoR raised with BT Operate as part of the Lead to Cash project. The SoR was submitted 30 Jan 08 with a target response date of 25 April 08 at the latest.

  9. Partial Private Circuits • Action Point 06/14 (07/06/07) – Interim Feedback: Industry requests BT provide interim feedback on issues between meetings. BT to ensure published Issues/Action lists are updated when information known and not wait for next forum. Update: Short term resource obtained to produce this interim feedback and will be distributed by end Feb.

  10. Partial Private Circuits • Action Point 18/01 (18/09/07) – Customer Satisfaction: • Industry request a list of the Customer Satisfaction survey question before being surveyed. • Industry requests the details of their Customer Satisfaction Contact, this should also include details of their CRM and other useful BT Contacts. • Update: During February and March 08 customer satisfaction questionnaires are to include opportunities for customers to comment regardless of CFI scores. BT requires industry to confirm they have been asked to provide comments regardless of whether the scores are low.

  11. Partial Private Circuits • Action Point 18/02 (18/09/07) – PPC eCo Rationalisation: • BT to set up workshop with Industry in attendance. Customer Sat rep offers to facilitate. • Update: 4 CPs have been engaged and were positive in their feedback. BT waiting further responses from 2 CPs

  12. Partial Private Circuits • Action Point 18/04 (18/09/07) – Online Pricing Tool • Industry requests BT organise a workshop to look at developing the pricing tool regarding identification of capacity at Point of Handovers (PoHs). • Update: Workshop held 04/02/08

  13. Partial Private Circuits • Action Point 18/07 (18/09/07) – Communications • BT requests Industry provides BT with details of whom within their organisation should be invited to the PPC Industry Forum. BT Account Teams to collate. • Update: Waiting Industry to confirm they have provided their account teams with their preferred contacts.

  14. Partial Private Circuits • Action Point 18/08 (18/09/07) – Excess Construction Charge (ECC) • Industry expressed concern at the increase in ECC charges being raised against PPC new provision and request justification. BT to investigate and feedback. • Update: BT waiting evidence from industry to enable investigation

  15. Partial Private Circuits • Action Point 06/01 (06/12/07) – FOCR on B End Shifts: • Industry expressed concerns at not receiving FOCR on B End Shifts. BT to investigate and re-brief CMC where necessary • Update: CMCs re-briefed regarding FOCR on B End shifts. BT requests industry to provide evidence where this is not happening to enable further investigation.

  16. Partial Private Circuits • Action Point 06/02 (06/12/07) – 4x2Mbit/s Package: • Industry requests BT provide information on how this new product will be linked into eCO and brief out to Industry. • Update: Product Handbook being updated to be distributed shortly.

  17. Partial Private Circuits • Action Point 06/03 (06/12/07) – Additional Package for 5, 6 or 7 circuits: • Verizon Business to provide BT with details of an additional requirement in respect of circuits which fall outside of the 4x2Mbit/s package criteria. • Update: SoR submitted, feasibility of development taking place

  18. Partial Private Circuits • Action Point 06/04 (06/12/07) – PPC Additional Charges: • Star Technologies to review with their sales team whether there is a requirement for the PPC Product Team to present to them on PPC pricing • Update: Waiting for Star to submit requirement.

  19. Partial Private Circuits • Action Point 06/05 (06/12/07) – QoS – New Install Failures: • BT to further investigate reasons for new install failures attributed to Industry. Industry believes this may be due to “loops” rather than true failures. • Update: Repair representative to attend next Forum to provide guidance. The slide pack has been amended with the correct information.

  20. Partial Private Circuits • Action Point 06/06 (06/12/07) – QoS - Stats: • BT to re-do Stats presented to industry as showing some inconsistencies. Slides to be update prior to publication on PPC website. • Update: Slides updated and published on PPC Web site.

  21. Partial Private Circuits • Action Point 06/07 (06/12/07) – QoS – FOCR Performance: • Industry requests BT show 2Mbit/s and Highband performances separately and a plan to action for improvement • Update: Performance data to be provided in published QoS stats. 2Mbit/s performance is at a level where no action is required. SoR submitted requesting improvements in Highband performances.

  22. Partial Private Circuits • Action Point 06/08 (06/12/07) – ISH Extension: • Industry to review BT’s proposal presented in the “SDH Serving Notes Determination at the Point of Handover (A-End)” and feedback their views by 20 Dec 07. • Update: Workshop held 04/02/08. Agreement reached and recommendations taken away.

  23. Partial Private Circuits • Action Point 06/09 (06/12/07) – Out of Hours Repair: • Virgin Media expressed concerns at being advised that out of hours fault repair is on voluntary basis. Industry requests BT investigate, as Enhanced Care is a paid 24hr service. BT to investigate. • Update: Repair representative to attend next forum to discuss issue.

  24. Partial Private Circuits Product Development Update

  25. Q3 Oct – Dec 07 Q4 Jan – Mar 07 Q1 Apr – Jun 08 Q2 Jul – Sep 08 Q3 Oct – Dec 08 By 2014 Q3 Oct – Dec 05 Q4 Jan – Mar 06 Q1 Apr-June 06 Q2 July - Sept 06 PPC Contract Review Completion March 08 PPC Equipment Cancellation Charges PPC Handover Requirements March 08 November 07 • Partial Private Circuits – Development Road Map PPC RPC to PPC Managed Conversion Process Launched 21 CN Migration – TDM Migration of PPC billing to the Geneva platform ISH Extension Prices 8x2Mbit/s Commercial Offering 155Mbit/s Price Review Q3 08 TBC Q2 08 TBC 22nd January 08 TBA 9th October 07 1st April 08 Reduction in PPC Lead Times PPC Annual Price Control 21 CN Migration – sub 2mbit/s PPC B End Shift Charges PPC 4x2Mbit/sPackage Launch Q2 08 TBC 22nd January 08 19th October 07 TBA PPC Priority Repair E-Connect Product Launch TBC PPC ‘Tungston’ Product Launch Q2 08 TBC Suspended PPC Geographic Pricing April 08 TBC Q2 08 TBC PPC Fibre & Copper Availability Q2 08 TBC PPC Highband FOCR Improvements Q2 08 TBC Version 07/11/07e

  26. PPC SoR Details

  27. PPC SoR Details continued

  28. Partial Private Circuits Product In-Life Update • QoS • Billing • Communications

  29. QoS Performance - Reporting Update • Q3 Aggregated Report published on website • Q3 CP reports distributed • Retail Comparison available on CDD, CRD and Repair • PPC/Retail Comparison Q3 • CDD Retail 97.15% PPC 97.98% • Repair Retail 85.65% PPC 90.38% QoS

  30. QoS

  31. QoS

  32. QoS • QoS Performance – Q3 - Highlights • Circuit CDD performance remains high at 97.78% and compares favourably with last quarter's performance of 97.17%. • (CPs) CDD performance at 97.78% continues to compare favourably with Retail CDD performance of 97.15%. • Overall, the percentage of orders exceeding FOCR excluding Stop the Clock delays is 16.53% (570 of 3449 orders). For 2M RP circuits the equivalent FOCR percentage excluding Stop the clock delays is 8.07% (44 of 545 orders) and for 2M RRP circuits, the equivalent FOCR percentage excluding is 11% (237 of 2147 orders). • The number of RRP orders meeting CRD increased significantly to 71.38% against 65.33% in the last quarter. • Retail performance (85.65%) continues to track lower than PPC repair performance (90.38%) • The average out of hours continues to be below 5 hours at 2.52 hours against 2.79 hours in the last quarter. • The number of faults in the quarter decreased to 8458 from 8977 in the last quarter. • The fault rate reduced to 0.41 from 0.44 in the last quarter.

  33. QoS • QoS Performance – Q3 - Lowlights • The number of Stop the Clock instances increased to 1690 from 1469 in the last quarter. This is against a decrease in the supply volume of 3475 from 3523 in the last quarter. • 95% of the Stop the Clock instances are due to the Third party customer. A large proportion of the delays are due to site access issues or the site not being prepared and ready or requests to delay order progression. • Due to late closure of a few response time flags, the response time is extremely high on some bandwidths. This was due to human error. This is being addressed within BT through training. • BT experienced several serious network incidents cause by third parties. Over a dozen higher order cables were damaged and adversely affected BT's ability to fix affected circuits.

  34. Billing

  35. Partial Private Circuits • Monthly Billing commenced 1st January 08, most PPC customers have moved from quarterly to monthly billing

  36. Partial Private Circuits • PPC Migration to GenIUS: • Billing Migration of PPC inventory takes place during March, managed in three phases with one day data freeze for each phase. • Phase 1 – 8th & 9th March with one day data freeze on 6th March. • Phase 2 – 10th & 11 March with one day data freeze on 12th March. • Phase 3 – 21st 22nd 23rd & 24th March with one day data freeze on 19th March. • The data freeze affects new orders only, no orders will be raised on BT internal order management system (COSMOSS). • CPs can input requests via eCo, electronic PPCRF or standard PPCRF as normal . • In-flight orders will be managed as usual with updates provided business as usual. • Billing to continue on PCNBS until 1st July 2008 when Wholesale GenIUS will become the new billing system.

  37. Partial Private Circuits • Communications: • Service Outage on Wholesale.com • Service Suspended from: 00.00hrs Sunday 30th March 2008 • Service Restored to Fault Diagnostics only: 06.00hrs Sunday 30th March 2008 • Service Fully Restored: 10:00hrs Sunday 30th March  2008 • During this time, access to btwholesale.com and all associated applications will be unavailable, • Pricing Notifications: • ACCN 822 to 824 - Partial Private Circuits Price Review - effective 30th January 2008 • ACCN 827 to 831 - Excess Construction Charges - effective 1st February 2008

  38. Partial Private Circuits • Briefings: • 079/08 – Outcome of Partial Private Circuits (PPCs) Contract Review – 07/02/08 • 086/08 – Billing Migration – Data Freeze – 27/03/08 • 087/08 - PPC Migration and Managed Conversion Data Freeze – 29/03/08

  39. Partial Private Circuits • Forum Review

  40. Partial Private Circuits A.O.B Next Meeting Scheduled 12th June 2008 BTC, Business Showcase

More Related