'Channel shift' presentation slideshows

MyHarrow Account Harrow Council

MyHarrow Account Harrow Council. Customer Services Strategy. Increase customer satisfaction whilst reducing costs One stop service - where appropriate Focus on resolution at the first point of contact Complete visibility of the end to end process

478 views • 35 slides

Power Shift: Secrets to Success in the Digital Donor-Centric World

Power Shift: Secrets to Success in the Digital Donor-Centric World. AFP San Antonio | February 24, 2011. About Convio. Software and services to reach, inspire and move people to support nonprofits Fundraising, marketing, advocacy, constituent relationship management

553 views • 35 slides

Channel Shift in General Practice

447 views • 28 slides

Steve Grange (@grangesteve) Web Project Manager Cambridgeshire County Council

UCD (User-Centred Design) and UX (User Experience) in Local Government. Steve Grange (@grangesteve) Web Project Manager Cambridgeshire County Council SOCITM GWC Award Winner 2012. Source: Jerry Bunkers, Flickr. Ask your customers. The Award. Annual award 1,200 word proposal

362 views • 25 slides

NORTH EAST RECYCLING FORUM ANNUAL CONFERENCE THURSDAY 29 NOVEMBER 2012 SHAPING WASTE MANAGEMENT

NORTH EAST RECYCLING FORUM ANNUAL CONFERENCE THURSDAY 29 NOVEMBER 2012 SHAPING WASTE MANAGEMENT THROUGH AUSTERITY John Skidmore Head of Streetscene Services, East Riding of Yorkshire Council. SHAPING WASTE MANAGEMENT THROUGH AUSTERITY. Financial context National context

486 views • 24 slides

Achieving Behaviour Change Channel Shift 16 May 2012

Achieving Behaviour Change Channel Shift 16 May 2012. Steve Rose (Head of Strategic Research). Georgina Foxwell (Head of Customer Services). Customer Knowledge - I nsight, S olution, O utcome. 6 Step Strategy. Designed 6-step strategy. City profile of customer communications preferences.

354 views • 22 slides

Channel Shift: Realising the Benefits

365 views • 22 slides

Channel shift

Channel shift. Presentation for Digital Futures 2012. Vicky Sargent, Director, Boilerhouse Media www.boilerhouse.co.uk. boilerhouse .co.uk. What does she know?. Boilerhouse Media Making a Difference with Data project Data visualisation and benchmarking tools for NHS

236 views • 22 slides

Channel Shift: Realising the Benefits

225 views • 22 slides

Public Sector Customer Service Forum 21 st February 2013 Web Transformation Ceri Evans

193 views • 19 slides

Paul Wickens Chief Executive, Enterprise Shared Services Northern Ireland Civil Service

Paul Wickens Chief Executive, Enterprise Shared Services Northern Ireland Civil Service. Digital First ?. Paul Wickens 18 th June 2013. Digital Transformation of Government Services in Northern Ireland. Why is online important?. 75% broadband take up in NI (UK average 72%).

288 views • 16 slides

295 views • 13 slides

Feel the social media fear (and do it anyway)

265 views • 11 slides

Channel Shift in the Public Sector

Channel Shift in the Public Sector Analysing metrics, tracking trends and measuring the benefits of channel shift David Wilde, Chief Information Officer Essex County Council. Essex: delivering the best quality of life. Essex County 1.4 million residents 368,000 hectares 596,500 homes

242 views • 11 slides

Channel Shift in the Public Sector

Channel Shift in the Public Sector Analysing metrics, tracking trends and measuring the benefits of channel shift David Wilde, Chief Information Officer Essex County Council. Essex: delivering the best quality of life. Essex County 1.4 million residents 368,000 hectares 596,500 homes

119 views • 11 slides

Westminster City Council

306 views • 9 slides