'Citizen satisfaction' presentation slideshows

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2012 City report: Helsinki. About the survey How to read the graphs Main results Best performing city/region per index Results per index and city/region in 2012, 2011, 2010, 2009 and 2008

1k views • 87 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2012 City report: Oslo. About the survey How to read the graphs Main results Best performing city/region per index Results per index and city/region in 2012, 2011, 2010, 2009 and 2008

1k views • 86 slides

Benchmarking in European Service of public Transport

894 views • 74 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2009 City report: Geneva. About the survey How to read the graphs Results Best performing city/region per index Results per index and city/region in 2009, 2008 and 2007

849 views • 71 slides

Benchmarking in European Service of public Transport

780 views • 68 slides

Citizen Centric eGovernment The Dutch Approach

Citizen Centric eGovernment The Dutch Approach Matt Poelmans, Director CitizenVision & Senior Advisor HEC The Netherlands. Outline. ? Electronic Government Public Sector Innovation & Digitizing ? Engagement Model Quality, Satisfaction, Participation ? Collaborative Governance

413 views • 28 slides

Achieving Continuous Improvement in Client Satisfaction

Achieving Continuous Improvement in Client Satisfaction. Brian Marson and Faye Schmidt Service and Innovation, Treasury Board Secretariat of Canada. Management Commitments. The Results for Canadians management philosophy is based on four commitments: citizen focus values

312 views • 18 slides

Benchmarking in European Service of public Transport

Benchmarking in European Service of public Transport. BEST Survey 2010 City report: Oslo. Oslo Indices 2010. Oslo 2010. Citizen satisfaction in subgroups. Background information: PT in Oslo (and Akershus). Ruter: Metro, tram, buss and ferry NSB: Train

289 views • 14 slides

Measuring and Comparing Crime in and Across Nations

Measuring and Comparing Crime in and Across Nations. Shih-ya Kuo (Connie). Why do we need criminal statistics?. Understand the crime trend Identify the problem Find solutions . What are the statistical data on crime available in the U.S?.

269 views • 8 slides