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Collect voice - PowerPoint PPT Presentation

Voice Of The Customer

Voice Of The Customer. Problem Statement. How can we better serve the membership of ISM-NEW? How can we promote ISM-NEW? How can we determine the voice of the customer of ISM-NEW?. Process. Collect voice of the customer Surveys, questionnaires, etc. Brainstorm, affinity diagram

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Collect voice - PowerPoint PPT Presentation

Voice Of The Customer