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Complaints received 765 - PowerPoint PPT Presentation

1H Results 2005 Strong growth in all businesses

1H Results 2005 Strong growth in all businesses. The Endesa Experience of the Ombudsman. March 2010. Index. Data on complaints handled by Endesa Customer Ombudsman: principles of action, objectives and procedures Claims resolved by the Ombudsman in 2009 Other activities carried out

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Complaints received 765 - PowerPoint PPT Presentation

1H Results 2005 Strong growth in all businesses