'Contact centres' presentation slideshows

Contact Centres in Scotland, Global BPO and India

343 views • 34 slides

North West Contact Centres Project

North West Contact Centres Project. Neil Turner DMS, Dip PHIEB, T.Eng (CEI) Project Manager. health@work portfolio. What I will cover;. Background to the project Outline of the overall aim of the project Objectives Examples of Links to the Regional Economic Strategy and the Northern Way

375 views • 22 slides

15 Marzo 2011

COMMON PLATFORM AND INTEGRATION BETWEEN PUBLIC ADMINISTRATION BODIES LINEA AMICA PROJECT - PHASE 2 Lower costs for the PA, more efficiency for the citizen. 15 Marzo 2011. Linea Amica.

283 views • 17 slides

icontactworld

An Introduction in to the Contact Centre Industry. www.icontactworld.com. Background. What are contact centres? Contact centres are one of the fastest growing industries in the world today.

255 views • 13 slides

Would You Like Chips With That? Call Centres as Restaurants

Would You Like Chips With That? Call Centres as Restaurants. Owen D Leeds Liverpool Hope University College, Department Business and Management, Liverpool, United Kingdom, L16 9JD leedso@hope.ac.uk Beverly S Leeds University of Central Lancashire, Lancashire Business School

198 views • 12 slides

217 views • 12 slides

221 views • 8 slides

Data Synergy VOICE

177 views • 6 slides

The future of voice - a six step survival guide for contact centers, from Teleopti

According to Annika Edberg at Teleopti, voice is no longer the endangered species many would have us believe. It all comes down to adaptability and flexible workforce management (WFM)

79 views • 4 slides

PeopleTECH launches new service to evaluate contact centre effectiveness

127 views • 2 slides

Cirrus Response announces new automation products that build engagement, enhance the customer experience and support 24/

On-the-fly translation, powerful Conversational AI and integration with WhatsApp empower businesses to expand into new markets

22 views • 2 slides