'Contrasting service designs' presentation slideshows

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Service Processes

Chapter 7. Service Processes. 8- 2. Service Businesses. A service business is the management of organizations whose primary business requires interaction with the customer to produce the service. Facilities-based services : Where the customer must go to the service facility

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Product Design and Process Selection: Services

Product Design and Process Selection: Services. Based on slides for Chase Acquilano and Jacobs, Operations Management, McGraw-Hill. Types of Services. Facilities-based services You go to the service provider Examples?? Field-based services The service provider comes to you Examples??

425 views • 13 slides