'External customers' presentation slideshows

Draft CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes

1.19k views • 94 slides

Total Quality Management

2.24k views • 74 slides

Chapter 9/12

786 views • 61 slides

NPA: Business Improvement Techniques

NPA: Business Improvement Techniques. Contributing to the Application of Continuous Improvement Techniques (Kaizen). Aim of the Unit.

676 views • 49 slides

Market and Supply Chain

Market and Supply Chain. COSC 643 Sungchul Hong. Goal. Understand market functions and types. Study some electronically linked business types. Business process. Value chain. Supply chain. Types of e-commerce. Supply and Demand. Supply Demand Price Quantity. Demand. supply. Price.

505 views • 37 slides

Service system fundamentals: Work system, value chain, and life cycle

620 views • 35 slides

Supply Chain Training for Non-Supply Chain Professionals Revision 1

Supply Chain Training for Non-Supply Chain Professionals Revision 1. Agenda. Objectives The Goal of a Process The Forecasting Process The Supply Chain Process. Goals and Objectives. Emphasize the critical role of Forecasting

591 views • 34 slides

Interagency Trail Data Standards

340 views • 32 slides

Chapter 15 Promoting Products: Public Relations and Sales Promotion

874 views • 29 slides

Chapter 15 Promoting Products: Public Relations and Sales Promotion

637 views • 29 slides

Customer Service Creating and Sustaining a Culture of Service

Customer Service Creating and Sustaining a Culture of Service. Cleveland Metropolitan School District Module 2. The CMSD School Improvement Plan. Customer Service Goal. To deliver superior customer service- right the first time, on time, every time.

461 views • 28 slides

Working with the Work-Centered Analysis Framework

Working with the Work-Centered Analysis Framework. Elements of the Work-Centered Analysis (WCA) Framework:. The internal or external customers of the business process The products (or services) generated by the business process. The steps in the business process .

2.36k views • 19 slides

301 views • 18 slides

ISO 9001:2000 Certified

ISO 9001:2000 Certified. Next Steps?. Where do we go from here?. How can we. Align everyone to the corporate goals? Provide a clear statement of our objectives,measures and performance expectations? Contribute as individuals daily to the company objectives and success?.

432 views • 14 slides

Why we lose customers

Why we lose customers. 4% - natural attrition (die, move away) 5% - referred to competitor by a friend 9% - lower price/better product 14% - product/service dissatisfaction 68% - Indifference!. C USTOMER S ERVICE.

510 views • 12 slides

1.08k views • 12 slides

Total Quality Management

Total Quality Management. Introduction to TQM By Abdulla Jassim Abdulla. Basics of TQM. Involvement and Empowerment Teamwork Scientific Tools Commitment Training and Education Customer focus. Joiner Triangle. Summary of the basics of TQM. CONTINUOUS IMPROVEMENT. CUSTOMER FOCUS.

1.28k views • 10 slides

DIFFERENTIATING THE BEST FROM THE REST By Dr. Samuel Chand

350 views • 8 slides

Business Crisis and Continuity Management (BCCM) Class Session 3

Business Crisis and Continuity Management (BCCM) Class Session 3.

207 views • 8 slides

Business Crisis and Continuity Management (BCCM) Class Session 3

Business Crisis and Continuity Management (BCCM) Class Session 3.

229 views • 8 slides