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Stevenson 9

Stevenson 9

Stevenson 9. Management of Quality. Learning Objectives. Define the term quality. Explain why quality is important and the consequences of poor quality. Identify the determinants of quality. Describe the costs associated with quality. Describe TQM. Describe Lean Production.

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1.11k views • 107 slides
Management of Quality

Management of Quality

9. Management of Quality. Learning Objectives. Define the term quality. Explain why quality is important and the consequences of poor quality. Identify the determinants of quality. Describe the costs associated with quality. Describe the quality awards. Learning Objectives.

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948 views • 61 slides
CHAPTER

CHAPTER

CHAPTER. 9. Management of Quality. Quality Management. What does the term quality mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations. Evolution of Quality Management. 1924 - Statistical process control charts

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875 views • 60 slides
Introduction to QUALITY MANAGEMENT

Introduction to QUALITY MANAGEMENT

Introduction to QUALITY MANAGEMENT. Quality Management. What does the term quality mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations.

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589 views • 25 slides
Quality Management

Quality Management

Quality Management. What does the term quality mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations. Quality Assurance vs. Strategic Approach. Quality Assurance Emphasis on finding and correcting defects before reaching market

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338 views • 11 slides

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