'Kano model' presentation slideshows

Designing Products & Engineering

Designing Products & Engineering The Overall Goal Increase customer satisfaction = Increase business success QUALITY FUNCTION DEPLOYMENT Getting from the voice of the customer to technical design specifications Quality Function Deployment Voice of the customer House of quality

893 views • 51 slides

Chapter 4

548 views • 37 slides

Kano Analysis

Product Management View 2009-09-23 Scott Sehlhorst, Tyner Blain. Kano Analysis. About the Author. Founded Tyner Blain 2005 a gile Product Manager / Product Owner 12 Years in Software Product / Program Management / Ownership Business Architecture / Analysis

470 views • 27 slides

Kano Model

Kano Model. Erica Lynn Farmer CMQ/OE, CSSBB, MBB. Objectives. Origins Purpose Process Model Key Elements Methodology Application Examples. Origins of the Kano Model. Noriaki Kano Professor at Tokyo Rika University International Consultant Received individual Demming Prize in 1997.

439 views • 23 slides

Applying the Kano model to design Digital Single Lens Camera (DSLC)

459 views • 22 slides

Chapter 5

Chapter 5. Focusing on Customers. Slide 5.1. Session Overview. Importance of Customer Satisfaction Creating Satisfied Customers Practices of Successful Companies Key Dimensions of Service Quality Customer Relationship Management Measurement of Customer Satisfaction.

327 views • 20 slides

210 views • 20 slides

Kano Model

Kano Model. Objectives. Origins Purpose Process Model Key Elements Methodology Application Examples. Origins of the Kano Model. Noriaki Kano Professor at Tokyo Rika University International Consultant Received individual Demming Prize in 1997. Origins of the Kano Model.

1.07k views • 19 slides

Xerox Advanced Development Test Printing Platform

Xerox Advanced Development Test Printing Platform. Group Members: Andras Resch Keaton Snyder Robbie Carpenter Daniel McCall Hussain Qasem Academic Advisor : David Turcic , PhD Industry Advisor : Trevor Snyder, PhD. Topics Covered. Intro: What are we designing?

309 views • 17 slides

Chapter 15

Chapter 15. Voice of the Customer. Objectives. Project impact for internal customers Project impact for external customers Better understand customer needs. Customer Identification. Without customers, we have nothing to sell. Customer segmentation is driven by customer requirements:

254 views • 10 slides

Voice Of The Customer

Voice Of The Customer. Problem Statement. How can we better serve the membership of ISM-NEW? How can we promote ISM-NEW? How can we determine the voice of the customer of ISM-NEW?. Process. Collect voice of the customer Surveys, questionnaires, etc. Brainstorm, affinity diagram

521 views • 3 slides