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Managing Customer Expectations Steve Lennon Jillian Hardie 12 July 2013

Managing Customer Expectations Steve Lennon Jillian Hardie 12 July 2013. Arup Advisory I Design I Engineering. What Do Customers Expect?. True Love?. True Love Empathy Responsiveness Commitment Communication Trust. Understand. Process. Exceed. Set. Manage.

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Reactive exceed set - PowerPoint PPT Presentation

Managing Customer Expectations Steve Lennon Jillian Hardie 12 July 2013