SkyeITS - IT Services, Management Consulting, and Selection & Staffing Solutions

2. Overview • IT Services, Management Consulting, Selection & Staffing • Over the years producing successful results • Offices in US, Middle East & in India • Global Delivery • Proven Methodologies and Best Practices • Focused on Execution

3. Vertical and Horizontal Focus • IT Services & Solutions. Microsoft Technologies. .NET, SharePoint, MS azure specialist In Cloud Computing • IT Consulting Across the Technologies and Functionalities. We use one of the best and finest recruitment Processes for sourcing right Consultants for the right Jobs. • BPO – Domestic , For Wellness Org. Both Inbound and Outbound Process and US (Insurance Domain) – Non-voice Process • GIS • From Survey Digitization’s, • Photogrammetric solutions to providing • End to End GIS technical solution's. • IT Products • SAP , Salesforce.com, Hospital Management system. Live Streaming and on-Demand Webcasting. • Mobile • Unified Broad casting system. • Products for Blackberry, Android, • I-Phone

4. Skye ITS - Overview, BPO Offerings

5. Domain Verticals • Wellness Industry (Domestic) • Insurance Domain (US Process) • Education • Technical Support • Product Support Credible partner with proven delivery track record and financial stability

6. BPO Services Portfolio & Delivery Channels Technical Support Customer Interaction Services Back Office & Shared Services • Inbound & Outbound • B-to-B & B-to-C • Inbound Customer Care • Outbound B-B Programs • Outbound Sales • 3rd Party Verification • Internal Help Desk • External Help Desk • Office Productivity Suites • Operating Systems • Proprietary Software • Hardware & Tech. Equip. • Networking (LAN/WAN) • Internet/Intranet/ Extranet • Vendor/OEM Support Mgmt • Transactional • End-to-End Processes • IT Enabled • Payment Processing • Transaction Processing • Invoicing • Claims Processing • Application Processing Dedicated Agent Programs: 24 x 7 x 365 Support

7. Support Services Customer acquisition Customer care Technical Support • Sales support • B2B lead generation • B2C telesales campaigns • Independent sales closure • Installation support • How to issues • Upgrades • L1 & L2 support • Account set-up • User registration • Billing queries • Billing dispute resolution • Credit / refund process Demonstrated experience Dedicated Agent Programs: 24 x 7 x 365 Support

8. Quality Management Systems Basic framework Integrated with Performance management And focus on Process improvement Knowledge management Metrics Achievement Tools for automation Information security

9. US Insurance Non –Voice Process • This is an Insurance process, where the offshore team support the onsite sales people in creating Insurance quotes. • Quotes are of 2 types. New quote and Renewal Quote. • Total team size is 50 • Insurance can be of home/property, auto, Medial etc.. • Process We Do: • Customer details are written in data sheet and the scan copy is send to us to run the quote using those details. • Once we analyze the market according to the customers requirement, we will put it in a presentation to show customer how much would be the least possible premium for their requirement. • Our offshore team has link to other insurance companies in US, which is given by our onsite team to analyze the market premium rates. • We upload the same details prepared from out offshore team to their internal software to verify the details and send it back to the customer.

10. Wellness Process Outsourcing – WPO – Both Inbound and Outbound Process • WPO is an domestic process where SkyeITS involved in doing both inbound and outbound activity to the client “Anoos” a largest beauty chain organization in South India. • Anoos own 17 locations in India and 1 in U.S.A. employing about 300 Technicians. It's a family business wherein all the four sisters are partners - Directors in the business. • Also a wide range of Ayurvedic Indian Organic treatment products are available in which ,most of the herbs used in the Spa and in the products are, cultivated by Anoos organically. • Apart from the clinical/Salon services for women, Anoos has also started international beauty school on the occasion of its silver jubilee. Apart from offering services to women Anoos extends if amazing services for men as well. Anoos have both clinical and salon services for Men”. • At SkyeITS, we take care of their complete sales activity by calling the customers (Outbound sales) and explain about their products and services. We generate $ 35 k per month. • Inbound, we handle customer queries, appointment bookings etc.

11. Revenue generated for customers

12. BPO Industry Growth • The industry is expected to post as much as $50 billion in revenue by 2020, the National Association for Software and Services Companies estimates. • The industry is expected to end fiscal 2015 with revenue of about $22 billion. The Indian BPM industry began in the 1990s, focused on customer service and call center's.

13. Why is the sector growing • Rapid industrialization and growth of IT parks in the country •  Partial privatization of telecommunication •  Development of SEZ; which also help IT companies get tax benefits •  A large number of resource readily available in the country •  Low operating costs •  Tax breaks and sops offered by the government

14. Network Infrastructure • Highlights • PRI Lines based voice call routing –Higher uptime & network stability • Scalable - Easier to add on new centers • Powered with firewalls and internet security system • Redundant routes and PoPs available

15. Reporting • Capability to generate reports using data from more than one source (e.g., integrated reporting from the ACD and workforce management tools). • Ability to provide customized reports. • Our reporting overview include the following • Daily Summary: Provides a breakdown of standard information including calls made per agent, Call received, call duration, login hours, abandon rate, abandon delay, average response. • Weekly Account Management Summary: Provides a narrative on the weekly performance results, quality assurance, escalations, training, and any other updates that are pertinent • Monthly summary: This would have a summary of target vis-à-vis achievements across parameters. Some sample system generated reports for a current tech helpdesk client are provided below:

16. Insurance Process Outsourcing – IPO (Offshore Support) • SkyeITS do the back end support in generating the quotes online and put a presentation together. We are supporting on the same to one of our client in Texas and we are doing it successfully from the past 3 years. • We generate quotes through web rater; finalize them in different insurance carriers to find out which is cheaper and gives required coverage to customer. We are dealing with all personal lines (Homeowners, Auto, Motorcycle, Dwelling Fire, Renters, Term Life Insurances), Commercial lines (workers compensation, Auto, Business owners policy etc), Employee benefits, Health Insurance etc from offshore. We show different Insurance coverage options and their respective premiums in PPT presentations.

17. Insurance Process Outsourcing – IPO (Offshore Support) • This will save a lot of time for your consultants and will allow them to completely concentrate on sales and improve business. Outsourcing to us helps you in cost reduction and escalates your production. • we can also generate leads of customers who are willing to get Insurance through cold calling. • Our practices: • Banking and Financial Services • Pharmaceutical BPO • Retail BPO • Healthcare BPO • Following diagrammatic representation shows the current Insurance support from the • offshore team to the Insurance Agent back in Texas:

18. Client Process

19. SkyeITS Process

20. IPR Protection and Security Physical Security • Restricted access to the development area • Physical segregation of separate projects • Separate visitor/ service entrance • Secure server room with restricted access • ISMS Policy • ISO 27001 Logical Security • Role based access to servers • Segregation of servers by function (i.e. development, testing, operations) • Segregation of servers by customers and projects • Restricted and controlled access to CD Writers • Password/ user ID based log in • ISA driven authentication mechanisms • FTP permissions to only authorized managers Network Security • Logical LAN sub segments • Audit trails • Administrator/DBA autonomy for access control • McAfee anti virus software • Firewalls • Back up / archival of critical software and • all logical volumes

21. Our Value Proposition • Sustained Trust • Flexibility to meet the needs of Agile Businesses • Business Integrity enforced by Transparent Operations • 90% Repeat Clients • Core values • Customer Focus: “success begins and ends with satisfied customers” • Long-term Business Relationships with Clients, Partners & Associates • Innovation and Versatility Strong Financial Performance Robust infrastructure • Multiple IPLC links • Eqpt. from leading brands like Nortel / Cisco

22. Contact SkyeITS INDIA Skye ITS (INDIA) Pvt. Ltd, 6-3-698/A, Pawani Plaza, 3rdFloor, Panjagutta, Hyderabad - 500082, India Tel (040) 23400760/23400860 sri@skyeits.com Website :www.skyeits.com