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The Journey to the Cloud - Delivering IT Infrastructure as a Shared Service

The Journey to the Cloud - Delivering IT Infrastructure as a Shared Service. Neil Shaw – EMCC Solution Principal. 11 th November 2010. Agenda. What is cloud computing? Why cloud? What is IT Infrastructure as a Service? Inhibitors / challenges to cloud adoption Building the cloud

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The Journey to the Cloud - Delivering IT Infrastructure as a Shared Service

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  1. The Journey to the Cloud - Delivering IT Infrastructure as a Shared Service Neil Shaw – EMCC Solution Principal 11th November 2010

  2. Agenda • What is cloud computing? • Why cloud? • What is IT Infrastructure as a Service? • Inhibitors / challenges to cloud adoption • Building the cloud • A success story • Wrap-up

  3. What is Cloud computing? Cloud computing is a paradigm of computing in which dynamically scalable and often virtualizedresources are provided as a service 1 2 3 1 2 3 Leverages ultra-high-scale distributed computing technologies pioneered by consumer Web firms • “Resources” can include • Compute infrastructure (servers, storage, NW capacity) • Development platforms • Finished SW functionality • Business operations • Underlying technologies and operations abstracted from “user” (can incl. AD teams, employees, customers, etc.) • Users typically billed or charged back on simple pay-per-use basis (as variable opex) External or internal? • Public clouds delivered over Internet • Private clouds subsist in enterprise’s own data centers or via dedicated third-party hosting • Hybrid clouds seamlessly connect (“federate”) public and private

  4. There are four levels of Cloud computing Business Processes Capabilities End-points (SW & devices) Connected end-user devices Multi-tenant applications “Rich” integration platform Business APIs “Foundational” integration platform Dynamic fault tolerance Dynamic deployment/scaling Authentication, billing “Basic” integration platform Runtime frameworks / IDE Middleware Multi-tenant database IT infrastructure software Virtualization software Virtualized OS Grid based infrastructure mgmt Network APIs IT hardware, facilities Scalable compute Scalable storage Network security Network Virtual Datacenter Elements Typical customers Example vendors 4 • Enterprises requiring payment solutions, e.g., credit card processing from First Data BaaS 3 • SMEs and consumers who benefit from vendors scale, e.g., Consumer example: Gmail • Device makers connecting handhelds to the cloud, e.g., Unisys Virtual Office as a Service, Microsoft/CHT collaboration SaaS 2 PaaS • Tier 2 system integrators who do not have own platform offering • Software development organizations 1 IaaS • Broad customer base from enterprises to SMEs to individual consumers • IaaS can be implemented as • Private Cloud: infrastructure owned/operated by Cloud-user • Public Cloud: infrastructure owned/operated by a third-party, e.g., Amazon EC2/S3, Rackspace Cloud • Hybrid Cloud: infrastructure split between Cloud-user, third party ownership Cloud or Provider or In-house I/S

  5. Why Cloud? • Operational efficiencies (headcount reduction) • Consolidation of toolsets, infrastructure (maintenance) • Improve data centre efficiency (power, cooling, infrastructure utilisation) • Reduce on-going IT service delivery costs Reduce cost Increase business agility • Scale up and out platform • Standard modular building blocks • Accelerate application deployment CxO • Operational management • Improve GRC • Easier to secure critical information Regain control

  6. What is IT infrastructure as a service? Business User Self Service Portal Standard infrastructure service offering Service Catalogue vAPPs Pay per use Chargeback Self service provisioning Shared pools of Infrastructure resources • Organisational alignment • Governance model • Automated processes • Security • Disaster Recovery Operational Model

  7. Cloud changes everything Our mission critical services now run in this single block of virtual infrastructure. We’re taking advantage of the highest levels of resilience available...

  8. Inhibitors / Challenges to Cloud Adoption • Organisation • Step change is required in the way clients will operate IT as a service • Culture • Move from technical to service focused culture • Policy & Process • Service design • Chargeback & Billing • Configuration and Knowledge Mgmt • Governance Risk and Compliance (GRC) • Infrastructure & Toolsets • Multi-tenancy • Security • Network • Maturity of orchestration and automation • People • Combined network, storage and server technical skills

  9. Cloud Service Model • Standardised Service Portfolio • Create building blocks of storage, protect, network and compute services • Pay per Use (PPU) chargeback • IT Service Mapping & Alignment • Self-service provisioning portal • Service Governance Model User Self Service Portal Service Model Service Catalogue Standard infrastructure service offering Business Pay per use vAPPs Chargeback Self service provisioning Shared pools of Infrastructure resources • Organisational alignment • Governance model • Automated processes • Security • Disaster Recovery Operational Model

  10. Cloud Infrastructure Model • Virtualised infrastructure • Standardised and integrated hardware • Automated disaster recovery • Converged networks • Infrastructure resource pools aligned to service offerings • Trusted platform User Self Service Portal Service Catalogue Standard infrastructure service offering Business Pay per use vAPPs Chargeback Infrastructure Model Shared pools of Infrastructure resources • Organisational alignment • Governance model • Automated processes • Security • Disaster Recovery Operational Model

  11. Cloud Operational Model • Performance Dashboard • Orchestrated service lifecycle management • Automated provisioning based on templates • Realigned organisation • Skills transformation • Unified resource management • Unified management dashboard • Revised security policies User Self Service Portal Service Catalogue Standard infrastructure service offering Business Pay per use vAPPs Chargeback Self service provisioning Shared pools of Infrastructure resources Operational Model • Organisational alignment • Governance model • Automated processes • Security • Disaster Recovery Operational Model

  12. Where do you start? Understand Current State Validate costs Understand application portfolio Infrastructure assessment Define Future State Define high-level cloud service model Cloud service offerings Architecture Sourcing and operational model Select applications based on priority, upgrade cycle, suitability and infrastructure age Create business and benefits case Create Transformational Roadmap

  13. The Journey to the Cloud A Success Story

  14. 3-Phase Journey to the Private Cloud IT ProductionLower Costs • Business ProductionImprove Quality of Service IT-as-a-ServiceImproveAgility 85% 95% % Virtualised Consolidationand Virtualisation Accelerating savings 50% 30% Virtualise production applications 15% EMC: 2004-08 EMC: 2009-10 EMC: 2010-2012 “EMC’s journey from 2004–09 has resulted in an estimated savings of $104.5M”

  15. Phase One Focus: 2004–2008 BENEFITS REALIZED Virtualize new, dedicated application environments $12M • Move from many dedicated physical servers to small number of virtual systems • Avoid purchase of 640 new servers Power and space savings $74M Replace EOSL systems with shared, virtualized servers Data center equipment savings 230 TB • Replace EOSL hardware enabling decommission of 424 physical servers. • Replace with 62 virtualized servers Storage managed by each FTE 34% Storage optimization for virtualized environments Increase in energy efficiency • Establish five-tiered storage infrastructure • Implement EMC software to increase tiering efficiencies, (e.g., email archiving, acceleration of disk-based backup) 60M Pounds of CO2 reduced Data center efficiency • Increase space and energy efficiencies and operational effectiveness.

  16. Phase Two Focus: 2009–2010 Server hyper-consolidation tactics All new applications on virtual machines and consolidated shared application platforms • Designed to achieve 40:1 consolidation ratios and optimal CPU utilization • Project to avoid purchase of 750 servers over 5 years Sweep-the-floor initiative • Migrate applications currently running on 1,600 servers to 1,600 VMs running on 40 servers • Enable hosting of new applications on demand, providing faster service when users need infrastructure

  17. Phase Two Focus: 2009–2010 Storage and desktop optimization BENEFITS REALIZED Storage optimization $18M* OpEx savings • Continuous improvement in levels of storage consolidation • Adoption of FAST and Enterprise Flash drives • Continued migration of tape to disk enabling decommission of majority of tape libraries • Data deduplication increases efficiency of backup to disk $19M* Data center equipment savings 60% Increase in remote backup/recovery success • Desktop virtualization 290 TB Storage managed by each FTE • VDI pilot with 600 users worldwide using virtualized desktops • Goal of 100% virtualized desktops by 2012 30M Pounds of CO2 reduced

  18. Wrap-Up • Cloud is a disruptive model that will fundamentally change the way IT is built, operated and consumed • EMC technologies and services can accelerate and de-risk the journey • But, a transformational approach is needed to deliver the cloud vision • How do you build momentum for change? • Business case for transformation

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