Integrating Safety Culture into ISMS CH2M HILL Hanford Group

1. Integrating Safety Culture into ISMS CH2M HILL Hanford Group

2. Recent Tank Farm History • Numerous challenges over the last 7 years necessitated change*: • DOE performance letter in 2001 • Multiple Layoffs, mission acceleration, restructuring, funding cuts • Significant legacy issues emerged • Increased injury and event rates • Increased stop works and union grievances • Outside interveners *INPO Lesson Learned

3. Current ISMS Strategy • Single message of ISMS continuous improvement and integration • Integrates various concepts with goal of safe and efficient mission performance • Safe work environment (SWE). SWE is a comprehensive safety culture initiative based on INPO/NRC experience and DOE M 450.4-1. • HPI tools used to emphasize event prevention. • VPP used to emphasize worker involvement.

4. ISMS Continuous Improvement Worker involvement Event prevention Strong Safety Culture ISMS Continuous Improvement based on strong safety culture, worker involvement, and event prevention

5. SWE Benchmarking Resources • NRC Safety Conscious Work Environment • Voluntary Protection Program • DOE M 450.4-1 • INPO safety culture principles • INPO Human Performance Improvement (HPI) concepts • DNFSB Recommendation 2004-1 • Commercial nuclear power problem identification process • Safety culture survey tools

6. Safe Work Environment (SWE) Strong Safety Culture ISMS continuous improvement is based on an open work environment where everyone feels free to raise issues without fear of retaliation

7. Safe Work Environment Attributes • Commitment • Conservatism in Safety Decisions • Problem Identification & Resolution • Training Adequacy • Self-Assessment • Trust • Communications • Free Flow of Information • Alternative Avenues for Concerns • People Management • Prevention of Retaliation

8. Voluntary Protection Program Worker involvement ISMS Continuous Improvement uses VPP to emphasize worker involvement

9. Voluntary Protection Program(VPP) • Strong emphasis on worker involvement enhanced safety culture implementation • VPP creates a commitment to prevention of injuries • Cooperative management/labor atmosphere • Many aspects of VPP are fully compatible with and enhance safety culture

10. Event Prevention Event prevention ISMS Continuous Improvement uses HPI to emphasize event prevention

11. HPI Integration into ISMS • Emphasized “event prevention” message consistent with DOE ORP message of zero accidents • HPI integrated into ISMS avoided flavor of the month perception • Took advantage of previous ISMS activities to establish common ground with HPI such as: • Safe Work Environment problem identification and resolution attributes and just culture concept • VPP employee involvement • Use of HAMTC Safety Reps in event investigations and critiques • Progressive Performance Management and SWE survey feedback used to improve perception of fairness and consistency • Organizational weaknesses evaluated in Root Cause Analysis

12. One Set of ISMS Expectations

13. Lessons Learned • Senior management vision and commitment is essential • Safe and efficient mission performance based on a strong safety culture within our ISMS • SWE has been an effective safety culture approach within our ISMS • Benchmarking was necessary and critical for effective change • VPP and employee involvement helped SWE implementation • SWE emphasis on just culture helped HPI implementation • Involvement of union safety representatives fostered change • Independent assessments accelerated rate of change • Independent and comprehensive employee surveys based on SWE attributes accelerated rate of change

14. Results • Dramatic injury and event reduction over the last 24 months • Robust problem identification and resolution • Worker safety perception of company has improved significantly • Worker trust of management high • Raising issues through immediate supervisor has improved • Integrated ISMS expectations clear and evident

15. CH2M HILL’s ISMS continuous improvement initiative has resulted in significant safety improvement over the last 2 years