Landelijk Platform GGz

1. Landelijk Platform GGz Involving trained patient/family auditors in safety audits • Marieke Wollaars MSc, m.wollaars@platformggz.nl • National Platform of Mental Health Care, The Netherlands

2. Involving trained patient/family auditors in safety audits Introduction Patient Safety Program Association of Mental Health and Addiction Care Patient Association Mental Health Care Institutions

3. Involving trained patient/family auditors in safety audits Introduction Patient Safety Program Guides with Criteria on Use of Guides and Quality and Safety Patient/Family from Patient/Family Perspective Experts

4. Involving trained patient/family auditors in safety audits Themes In Patient Safety • Safety Management System • Report IncidentsSafely • Agression / Culture • SomaticComorbidity • Suicide Prevention • Medication Safety • Restraint • Fire Prevention

5. Involving trained patient/family auditors in safety audits Method: auditing

6. Involving trained patient/family auditors in safety audits Method: auditing

7. Involving trained patient/family auditors in safety audits Results • Close contact with family in treatment Medicationsafety • Possibilities in medicationdiscussed Shared Decision Making • Cooperation Board – PatientcounsilParticipation on policy level • Coordinator ‘Expertise byexperience’ Connectspatientwith buddy

8. Involving trained patient/family auditors in safety audits How about empowerment Patientparticipation in the organization • By training andinvolving the patient / family counsil • Byquestioning the patientparticipation in the audits • Awareness on management and employee level

9. Involving trained patient/family auditors in safety audits Lessonslearned • Auditors • May finditstressful. Keep communicatingandinforming • Making reportsrequiresspecific skills. Leavethatto the attendant • Muchauditing practice is required, andvaluedby the auditors • Institution • It takes more time andorganizationthan a regularaudit • Assistenceduring the audit is needed

10. Involving trained patient/family auditors in safety audits Thank you for your attention Any questions? Marieke Wollaars - m.wollaars@platformggz.nl