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Facilities and Services Centre

Choosing the Work Order Management System. Facilities and Services Centre. Presentation by Brian Yearwood, Director Facilities and Services, Edith Cowan University (ECU) to: FMA/TEFMA Maintenance Workshop 11,12 July 2013. Presentation will provide:.

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Facilities and Services Centre

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  1. Choosing the Work Order Management System Facilities and Services Centre Presentation by Brian Yearwood, Director Facilities and Services, Edith Cowan University (ECU) to: FMA/TEFMA Maintenance Workshop 11,12 July 2013

  2. Presentation will provide: • The context in which ECU operates – Experience; • The strategy, structure and resources used by ECU in undertaking its maintenance works (Mechanical Services, Electrical Services, Building Services and Grounds); - Framework for Best Practice • The selection and implementation of QFM Software at ECU and the features of the System to match ECU’s needs; - Case Study • Key Performance Indicators used by ECU in managing its maintenance operation; - Case Study • Considerations in future work order management systems for ECU. – My vision

  3. Context – Long Term Sustainable Improvement (Extract from ECU Facilities & Services - Management System Policy) The Facilities and Services Centre aims to provide excellent customer service in the delivery of integrated building strategic asset management, campus services and campus life services to support the University’s teaching, learning and research requirements. The Facilities and Services Centre is committed to the implementation, maintenance and continuous improvement of an integrated management system that meets the requirements of the following international and national recognised standards: • AS/NZS ISO 9001:2008, Quality management systems • AS/NZS ISO 14001:2004, Environmental management systems • AS/NZS 4801:2001, Occupational health and safety management systems

  4. Strategy, Structure and Resources

  5. Systems in Use

  6. Systems in Use

  7. Past challenges driving selection criteria • FMMS had been in use since 1994 • Centraliseddockets issued • Bespoke reports via crystal reporting • Individual Programmed Preventive Maintenance (PPM) issuing • Minimal asset history • Illogical hierarchy • Separate condition audit database • No contractor details

  8. QFM Key Attributes • Single system • Reporting capability • Ease of use • Asset and PPM creation • Desktop & web based

  9. QFM Functionality • Base data • Planning, scheduling & tracking workflow • Performance & priority management • Contractor management • Customer service • Reporting

  10. Benefits of QFM Providing visibility of critical performance information Promoting enterprise-wide communication Generating reductions in operational costs Supporting sustainability strategies Reducing Health & Safety risks Ensuring compliance & providing full audit trail Identifying trends & patterns for informed decision-making Improving service quality & availability

  11. Key Performance Indicators - Backlog

  12. Responding to Customer Requirements (QFM) Performance output against benchmark targets 1 January 2013 to 31 March 2013 • Priority 1: respond within 1 hour and resolve within 24 hours • Priority 2: respond and resolve within 24 hours • Priority 3: respond and resolve within 7 working days  • Priority 1: achieved an overall result of 97% against target of 100% • Priority 2 : achieved an overall result of 91% against target of 90% • Priority 3 : achieved an overall result of 84% against target of 80%

  13. Vision – Spatial Database incorporating all functionality

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