1 / 17

Manajemen Mutu

Manajemen Mutu. Definitions of Quality. ASC : Product characteristics & features that affect customer satisfaction User-Based : What consumer says it is Manufacturing-Based : Degree to which a product conforms to design specification

shira
Download Presentation

Manajemen Mutu

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ManajemenMutu

  2. Definitions of Quality • ASC: Product characteristics & features that affect customer satisfaction • User-Based: What consumer says it is • Manufacturing-Based: Degree to which a product conforms to design specification • Product-Based: Level of measurable product characteristic

  3. Why Quality Assurance is needed • Enhancement /improvement of quality • “consumer” protection • Competition • Product mobility

  4. Market Gains Reputation Volume Price Improved Increased Quality Profits Lower Costs Productivity Rework/Scrap Warranty Importance of Quality • Costs & market share • Company’s reputation • Product liability • International implications

  5. PerencanaanStrategikuntukMutu • Mutuharus diusahakan dan ditingkatkan terus menerus • Mutu harus dijadikan budaya kerja jangkapanjang • Agar budayakerja yang baiktercapaiperluperencanaanjangkapanjangyang bersifatstrategik • Rencanajangkapanjangperlutujuan yang jelas, yang berfokuspadakepentingandankebutuhanparapelanggan

  6. 4.Act: Implement the plan 1.Plan: Identify the improvement and make a plan 3.Check: Is the plan working 2.Do: Test the plan Quality Management PDCA Cycle

  7. Aspek Quality Management

  8. Quality Assurance vs. Quality Control Quality Assurance Quality Control A series of analytical measurements used to assess the quality of the analytical data (The “tools”) An overall management plan to guarantee the integrity of data (The “system”)

  9. Rancangansistempengendaliankualitas (Quality Control) • Titik-titikpadajalur system produksidimanatempatpemeriksaandilakukandengancara: • Padatempatbahanmentahpertama kali datang. • Padawaktuprosessedangberjalan. Kaitannyadenganbiayapenambahannilaijauhlebihbesardaripadabiayapemeriksaan. • Padaproduk yang sudahselesaimenjadibarangjadi.

  10. QC…(cont) • Memutuskanapajenispengukurannilaiyang digunakanberdasarkan: • Pengukuran variable atauskalapengukuran. • Pengukuranatributyang menggunakanskala yang dihitungberdasarkankondisisepertibaikatauburuk, panasataudingin, dsb. • Memutuskanberapajumlahproduk yang harusdiperiksa. • Menentukansiapayang berwenangmelakukaninspeksi.

  11. Desain Lokasi & Peralatan HigieneKaryawan & Perilaku Catatan Keamanan dan Kesehatan Recalls Pembersihan & Disinfeksi Pengendalian Hama Penyimpanan & Transportasi

  12. Bakteri Patogen Kapangdanracunnya Berbagai Virus Protozoa Pencemar (logam berat…) Produk beracun (pestisida, asam…) Residu obat-obatan untuk hewan dan pestisida Gelas/kaca, serpihanlogamdarimesindanperalatan Benda Asing: pasir, kerikil, logam, kayu… Bahaya BIOLOGIS KIMIAWI FISIK

  13. Sarana Produksi Produksi Pertanian Penanganan Konsumen Pengolahan Distribusi Pasar GFP GHP GMP GDP GRP GCP PRA PANEN PASCA PANEN PANEN HACCP PengawasanKeamananProduk Pangan from farm to table GAP Good Agricultural Practices GDP Good Distribution Practices GFP Good Farming Practices GTP Good Transportation Practices GHP Good Handling Practices GRP Good Retailing Practices GMP Good Manufacturing Practices GCP Good Catering Practices HACCP Hazard Analysis and Critical Control Point

  14. IMPOR IMPORTIR INDUST PRODUK DISTRIBUSI RITEL MASY EKSPOR EXPORTIR BB DN INSPEKSI SAMPLING UJI LAB INSPEKSI STANDARISASI & GMP INSPEKSI SAMPLING UJI LAB EVALUASI REGISTRASI MON. EV SURV PENGHENTIAN PRODUKSI • Teguran • Recalling • Pemusnahan • Public warning • Pro-justicia PENCABUTAN NO. REG PengawasanBadan POM TerhadapProduk PRE-MARKET POST - MARKET R E G U L A S I

  15. Quality Assurance • all the methods used to ensure compliance with a quality standard. Quality assurance is recognized by the international standard ISO 9000

  16. QA  jaminan, sertifikasi • ISO 9001:2008  Sistemjaminanmutu • ISO 22000:2005  keamananpangan • HACCP  Hazard Analytical Critical Control Point • SertifikasiHalal • ISO 14001  Sistemmanajemenlingkungan

  17. Terima Kasih

More Related