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Quarterly Webinar Series April 4 th , 2012

www.thepartnershipforexcellence.org. Quarterly Webinar Series April 4 th , 2012. Special Thanks to Our Featured Presenter! Joseph Nicosia Chief Learning Officer Kettering Health Network, Dayton, Ohio. WEBINAR AGENDA The Kettering Health Network Baldrige Journey Joe Nicosia

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Quarterly Webinar Series April 4 th , 2012

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  1. www.thepartnershipforexcellence.org Quarterly Webinar Series April 4th, 2012 Special Thanks to Our Featured Presenter! Joseph Nicosia Chief Learning Officer Kettering Health Network, Dayton, Ohio

  2. WEBINAR AGENDA • The Kettering Health Network Baldrige Journey • Joe Nicosia • TPE’s Webinar Survey Results • Kathy Wallace & Elaine Edgar • Baldrige Transformation Update & TPE Calendar • Al Faber

  3. Pursuing ExcellenceThrough the Health Care Criteria for Performance Excellence Joseph Nicosia, Chief Learning Officer Kettering Health Network

  4. Is There a Better Way? If there is a better way to accomplish a comprehensive assessment of your organization’s key systems and processes, use it. But don’t waste too much time trying to find it.

  5. Some Things to Consider • Who is driving the quest? • Understand the Criteria • Identify internal expertise • Start with the Organizational Profile

  6. Leadership’s Role • Driven from the top • Know the Criteria • Keep the focus on assessment • Everyday is a site visit

  7. Understand the Criteria • A series of questions that ask how your key processes really work and how do you know they really work • Identify internal expertise who will be able to objectively assess actual effectiveness* * systematic, repeatable, sustained, well-deployed

  8. Organizational Profile • Five-page narrative of who you really are • Key organizational characteristics • Vision, Mission, Structure, Workforce • Strategic situation • Competitive position, Comparative data

  9. Can you handle the truth?

  10. Self-Assessment • Leadership • Strategic Planning • Customer Focus • Measurement, Analysis, Knowledge Management • Workforce • Operations • Results

  11. If there are more important things to be focusing on than the previous list…

  12. Beyond the Self-Assessment • Applying • Pace yourself • Allow feedback to drive improvements • No one knows your organization better than you do* * But you may not know it as well as you think you do

  13. Unless you are already a world class organization across many measures, expect to be disappointed with your first application or self-assessment.

  14. This Goes Without Saying* It’s not about Baldrige, TPE, awards or applications. It’s about disciplined, sustained improvement and a commitment to transparency.

  15. It’s About Raising the Bar

  16. The Face of Your Quest for Excellence

  17. TPE’s Webinar Survey Results Kathy Wallace & Elaine Edgar

  18. TPE Survey Results • Demographics: • Emails Sent 1,924 • Surveys Answered 97 • Sectors: Business (26%); Education (12%); Healthcare (35%); Gov’t (21%); Non-Profit (9%); Other (5%). • Key Themes: • Thursday afternoon appears to be the best day and time for future Webinars. • Learning components that focus on ADLI, LeTCI, and Categories 1, 2, 4 and 7 showed the highest level of interest. (Very Successful based on historical data)

  19. TPE Survey Results • Key Themes Continued: • Many respondents indicated they had a best practice to share and knew of possible presenters for all categories of the criteria, ADLI, LeTCI, Baldrige Values, Key Terms, Being and Examiner, Hosting a Site Visit, Writing & Strengthening an Application. • Most would like to see individual topics of interest each Webinar and possibly a complimentary series. • The vast majority support Webinars as a value of membership in TPE if they continue to be informative and educational.

  20. Baldrige Transformation Update & TPE Calendar Al Faber

  21. The Baldrige Enterprise Transformation • Starting in 2012, in order to be eligible for the national award, organizations must meet our existing requirements AND one of the following conditions: • Has received the top-tier award from an Alliance member award program within the past 5 years. • Is a previous Baldrige Award recipient. • Has received a site visit at the national level within the past 5 years. • Has received a combined scoring band range of 8 or better (process and results bands) in the past 5 years. • Has 25% or more of their employees/staff outside of their organization's home state. • There is no Alliance member program available for their organization.

  22. http://www.nist.gov/baldrige/transition/index.cfm

  23. THE ALLIANCE WAY AHEAD… * States need to work for more consistency in our operations – we need to reduce variation between programs, feedback reports, award recognition levels, judging and scoring, and so forth. * We need to resolve the examiner software issue. * Create a more integrated, effective Enterprise – we will all have to compromise a little for the greater good. COMMUNICATION * A personal update from Brian Lassiter (or Katie Rawls, your Vice Chair) every two weeks. Open-invitation conference calls at least every other month to share information. * In opposite (odd number) months, brief calls from Alliance Board members.* The Alliance newsletter about once a quarter.

  24. TPE’s Strategy in the Transformation Process… • Actively participate in all conference calls and other communications to ensure we are fully informed. • President/CEO volunteered to be a committee member to demonstrate our engagement and willingness to help lead during the transition. • Continue to be engaged throughout the Baldrige Enterprise with National Examiners, Facilitators, Authors, Board Members (Mike Belter & Paul Worstell) . • In anticipation of increased applications we are issuing the call for examiners 5 months in advance of last year to build greater capacity. We are also developing the idea to create “college-student” examiners. • Create a break-out session at our state conference to discuss the Baldrige transformation and changes with our membership. • Ensuring that our training and awards processes remain in congruence with the national program so that we are seen as a relevant starting-point for our regional customers. • Bottom-line: TPE will continue to be a key stakeholder and leader in the future Baldrige Enterprise…

  25. TPE Key Events & Dates for 2012- • April 4th, Quarterly Webinar. • Second Week in May, TPE Award Winners will be announced. • June 27th, 2012, How to Write an Application Workshop, Battelle PFS, Dublin, OH (Columbus, OH area). • September 10-11, Quest for Success Conference at the Polaris Hilton in Columbus, OH. • Golf Outing on Sunday, September 9th at Winding Hollow in New Albany, OH (close to the hotel). • September 14th (Friday), Examiner Applications due to TPE. • October 1st, Full Application “Intent to Apply” due to TPE • October 3rd, New Examiner Orientation, Columbus, OH • November 2012, 2-day Examiner Training: Ohio; Indianapolis, IN; Charleston, WV. • December 1st, Full 50-page Applications Due to TPE. Advising & Partnering Applications are taken throughout the year!

  26. 2012 Conference at the Polaris Hilton, Columbus, Ohio & • Winding Hollow Golf Club, New Albany, Ohio • September 9-11, 2012 • Golf Classic on Sunday, September 9th • Reception in honor of Schneck Medical Center on Sunday evening • Three of the Four 2011 MBNQA Winners will be Keynotes & Presenters • Awards Banquet Monday Evening • Numerous other Break-out Sessions • Examiner Recognition Breakfast • Silent Auction Registration Begins April 23, 2012 at www.thepartnershipforexcellence.org

  27. BACK-UP SLIDES

  28. TPE Survey Results Demographics: Emails Sent 1,924 Emails Opened 312 Surveys Answered 97 Sectors: Business (26%); Education (12%); Healthcare (35%); Gov’t (21%); Non-Profit (9%); Other (5%).

  29. TPE Survey Results Thursdays from 12-4 ?

  30. TPE Survey Results A variety of responses that indicate an interest in a number of subject areas, especially Categories 1, 2, 4, and 7.

  31. TPE Survey Results A variety of responses that indicate an interest in a number of subject areas, especially LeTCI.

  32. TPE Survey Results A variety of responses that indicate a number of qualified presenters for the future.

  33. TPE Survey Results A variety of responses that indicate a number of qualified presenters for the future.

  34. TPE Survey Results Individual Narrative Responses A Variety of responses representing all sectors Some may be Individual subjects, others may be part of a series

  35. TPE Survey Results For 2012, Webinars will be free of charge, in 2013 they may become a benefit of membership.

  36. TPE Survey Results Synopsis: Thursday afternoon appears to be the best day and time for future Webinars. A variety of Baldrige topics of interest to all sectors from qualified presenters across our region sharing best practices. Especially those covering ADLI, LeTCI, and Categories 1, 2, 4, & 7. Initial Webinars should be stand-alone topics of interest, but may also be part of a series. For 2012 Webinars will remain free of charge as we grow TPE Individual & Corporate Members, in 2012 they may become a “value-added benefit of Membership.

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