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Module 9: Capability Maturity Model (CMM) and Self-Assessment

Module 9: Capability Maturity Model (CMM) and Self-Assessment. Regional Operations Forum Franklin, TN May 21-23, 2019 . Session Purpose. Introduce CMM Provide understanding of: Why is it important? What are the benefits? How do we do one? Self-Assessment Exercise. Why Bother?.

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Module 9: Capability Maturity Model (CMM) and Self-Assessment

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  1. Module 9:Capability Maturity Model (CMM) and Self-Assessment Regional Operations Forum Franklin, TN May 21-23, 2019 

  2. Session Purpose • Introduce CMM • Provide understanding of: • Why is it important? • What are the benefits? • How do we do one? • Self-Assessment Exercise

  3. WhyBother? • Why are agencies capabilitiesimportant? • Why do we care where we are at today?

  4. Needed: A Self AssessmentTool Capabilities (6) for Effective TSM&Oprogram Incremental levels of capabilityimprovement Self-evaluation approach – strengths &weakness Rules of application to determineactions Scalability: CMM works for statewide,regional, corridor

  5. The DimensionsDefined Businessprocesses -planning/programming/$/projectdev. Systems & Technology - systems engineering,conops/arch, Performance -measurement/data/utilization Culture -understanding/formalization/leadership Organization and workforce-structure/accountability Collaboration - public/public &public/private

  6. Applicability ofCMM • Improve effectiveness of program of strategy applications –allscales: • Statewideprogram • Regional/districtprogram • Corridorprogram

  7. Generic Levels of CapabilityMaturity Goal for the Future LEVEL4 Optimized • Performance-based improvement • Formal program • Formal partnerships LEVEL3 Most Agencies Today Integrated • Process documented • Performance measured • Organization/ partners aligned • Program budgeted LEVEL 2 Managed • Processes developing • Staff training • Limited accountability

  8. Dimensions &Levels: CMM Self-Assessment Framework

  9. How Self-assessmentworks Key staff assesses current agencycapability or Individual’s assessment(POV) For eachdimension Assess strengths and weaknesses in thatdimension Review weaknesses and compare with criteria for levels of capability – determine currentlevel Develop actions to get to next level (as defined by criteria for thatlevel Identify actions to get to nextlevel Develop action plan (starting with the lowest level as highest priority)

  10. Example of a CMM:

  11. Different Version of CMM:

  12. 23 State DOTs - Results General Findings of CapabilityLevels • Mostagencies: • Capabilities between “performed” or“managed” • 1.5 out of 4 • Collaboration and Systems/Technology: • Strongestdimensions • Organization/Staffing and Culture: • Widevariation • Performance Measurement and BusinessProcesses: • Increasingawareness • Within eachdimension: • Gaps between best and averagepractice • IndividualStates: • Progress across dimensions isuneven

  13. CMM Assessment • It is a SELF-Assessment • It is applicable at the DOT level, Region, and partner agencies – we are doing it as a Region • It is being used by agencies to improve their TSM&O Programs • The lowest capability dimension can hold you back • You are using it in thisRegional Operations Forum

  14. ROLF ParticipantSelf-Evaluations Class Exercise

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