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Welcome

Welcome. Registration complete?. CQC Inspection visit Routine Responsive Themed. CQC Registration Achieving Team Engagement. Kate Hodkinson. Routine visit. 48 hours notice On site – roughly 7 hours One inspector 5 standards ( not told which) Inspector preparation

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Welcome

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Presentation Transcript

  1. Welcome

  2. Registration complete? • CQC Inspection visit • Routine • Responsive • Themed

  3. CQC Registration Achieving Team Engagement Kate Hodkinson

  4. Routine visit • 48 hours notice • On site – roughly 7 hours • One inspector • 5 standards ( not told which) • Inspector preparation • Practice readiness

  5. Inspector Preparation • Consider the information they hold • Help to decide which standards they may assess • Your registration document • QRP • Contract monitoring - QOF • Complaints • Healthwatch • Public

  6. Practice Preparation • Patients • Continuous patient feedback • CQC website “ Please tell us your experience” • Information for patients • Notice of the inspector visit • Talk to inspector following their appointment# • Telephone calls

  7. Practice Preparation • Preparing the team • Practice manager available on the day • Legal power to access records without consent – although they would usually get consent • Everyone briefed and ready to take part

  8. Team Preparation

  9. What do the team need to know? • The role of CQC • The Registered Manager • Location of working policies and protocols • Content of policies relevant to their work • Knowledge of the patient population • Practice mechanisms for feedback & communication • Internal and external communication and service sharing

  10. Compliance

  11. Validated evidence • Use of Chaperones • Policy • Relevant staff know where it is and the content • It is updated regularly through a recognised system • Training & Guidance • Staff received training or instruction on their role • Patients • Patients informed through notices, verbally, website or other mechanisms

  12. Validated evidence • Use of Chaperones • Through the visit • Patients in the waiting room • Questionnaires or other feedback • Clinical information system – Read Codes

  13. Preparing the Team

  14. Can you demonstrate? • Appraisal and training records • Policies and protocols • Risk assessments • Audits and checks • Staff files up to date and complete • Awareness of and access to applicable publications • Information for patients

  15. Any questions www.webaddress.co.uk Tel: 0333 240 4410

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