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Leading Through Technology

Leading Through Technology. Betsy Kohan, Manager Lisa Hittle and Tina Smythe, Home Office. Class Objectives. Help! I Need More Information to Lead Understanding What I Have Now Why Is My Team Calling Consultant Support?. Help! I Need More Information to Lead.

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Leading Through Technology

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  1. Leading Through Technology Betsy Kohan, Manager Lisa Hittle and Tina Smythe, Home Office

  2. Class Objectives • Help! I Need More Information to Lead • Understanding What I Have Now • Why Is My Team Calling Consultant Support?

  3. Help! I Need More Information to Lead

  4. Help! I Need More Information to Lead • Here is what you have asked for… • New Recruit visibility and information • Home Consultant deletes • Leader Rebuild indicator (including months in rebuild) • New Promotions • Reversions

  5. Help! I Need More Information to Lead • Success Start Milestones • Showroom Sales MTD and YTD • Birthday, Anniversary and Qualification Dates

  6. Help! I Need More Information to Lead • Team and Leader lists sorted in alphabetical order by last name • Team lists include personal information when click on their name • Currently downloadable to Excel

  7. NOW LIVE! • #1 Report Requested: Detailed Team Reporting

  8. Understanding WhatI Have Now

  9. Understanding What I Have Now • Live Demo for… • My Central Team Report • Entire Team Report • My Commissionable Volume • Activity Report

  10. COMING SOON!Excel Class for Leaders

  11. Need Something More with Reporting?Write on your index card and drop off in the basket on the stage!

  12. Why Is My Team Calling Consultant Support?

  13. Why Is My Team Calling CS? • Support with Processing Parties • 33% of calls answered during last 3 days of July were how to process parties • 49% of calls received on July 31 (month-end)

  14. Why Is My Team Calling CS? • Order Inquiries • Status of orders • How do I track shipping? • What has shipped on the order? • Where did it ship?

  15. Why Is My Team Calling CS? • Adjustments • Refunds • Implemented a more timely process internally • Oversold item refunds have been fully processed • Changing order or canceling orders/parties

  16. How Can You Help? • Continue supporting your team and answering questions • When you don’t know the answer, get the answer and follow-up • Finally, if you can’t help, encourage them to contact Consultant Support • 740-322-7800 or info@longaberger.com

  17. Additional Technology Classes This Afternoon:www.longaberger.com: Where Business HappensSuzanne Leffewwww.longaberger.com: Working Beyond the BasicsBetsy Kohan

  18. Need One-On-One Support?Visit the Cyber Café from 9 a.m. to 9 p.m. today!

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