Re-imagine Business excellence in a disruptive age

1. Re-imagineBusiness excellence in a disruptive age The foremost task and responsibility of our generation to Re-imagine our enterprises and institutions, public and private Presented by: Kishore Kumar

2. Tom Peters is on a mission to reinvent the modern business. As the internationally bestselling author of In Search of Excellence and many other books, Peters has made a name for himself as a world-renowned innovative management guru who continues to create better ways for executives to succeed through change and reap the benefits of pursuing "the (Increasingly Possible) Impossible Dream."

3. Books written. 1982 – In Search of Excellence (co-written Robert H. Waterman, Jr.)1985 – A Passion for Excellence (co-written Nancy Austin)1987 – Thriving on Chaos1992 – Liberation Management1994 – The Tom Peters Seminar: Crazy Times Call for Crazy Organizations 1994 – The Pursuit of WOW!1997 – The Circle of Innovation: You Can't Shrink Your Way to Greatness 2003 – Re-imagine! Business Excellence in a Disruptive Age2005 – Talent2005 – Leadership2005 – Design2005 – Trends (co-written with Martha Barletta)2010 – The Little Big Things: 163 Ways to Pursue Excellence

4. Peters explains that he was inspired to write Re-Imagine! Because he is "madder than hell." Throughout his book, he rants about the organizational barriers and the egos of "petty tyrants" thwarting the good intentions of enterprising people in numerous ways. After each rant, which appear at the beginning of each chapter, he sets out to reinstall the will, passion and know-how into every executive and employee who is ready to take on a renewed sense of individual responsibility.

5. Re-imagining the world : all bets are off Tom Peters passionately explains that “in this age of disruption,” when businesses rise and fall in years instead of decades, and a band of loosely connected people with cell phones and a few $3 box cutters can evade the $500 billion U.S. defense infrastructure and take our country to its knees. The conventional will surely die. Times are different. Status quo is gone. This is not an economy or a time when status quo is going to do much for you or me or anyone. “ If you don’t like change, you’re going to like irrelevance even less” General Eric Shinseki, Chief of Staff, U.S. Army

6. We avoid failure a all cost and cling to ideals like Order and efficiency but we must embrace failure we must glory in the murk mess muck that yields true innovationRay Kurzwiel(computer guru & pragmatic futurist): in this century there will be 1000 times more tech changes then in 20th centuryTwo way risk watch :uncertainty Ambiguitythat’s where all bets are off

7. Losing Bet I : systematic planning ritualsLosing bet II : the quality thingLosing bet III : sustainable competitive advantage

8. Control Alt Delete : The destruction imperative Destruction is rule and its natural In perpetuity obscene phrase Everybody practices change but it is no enough Good management is the most powerful reason leading firms failed to stay atop their industry

9. ways to self-destruct Establish sell by date for every business unit Recruit world best and pay worlds best compensation. Sell minority interest in several key division to outsider make sure that board is sufficiently weird Pepper all training prog. With freak instructions Start huge venture capital firm install up or out philosophy Foster tensions not consensus Buy R &D Honour results not great ppt Reduce middle management by 90%. Replace yourself with your opposite.

10. In cross hair: white-collar cataclysm 80% White collar job will either disappear entirely or be reconfigured beyond recognition in just next fifteen years. The transformation may be ugly or painful but its on ..................with unimaginable fury. All employee will be completely reinvented in next 25 years All organisation will be completely reinvented in next 25 years All job security will be gone which we knows from the last 3-4 generation will be gone. Nothing is unimaginable : imagine that 19 terrorists brought U.S to its knees Change is coming fast and it is inevitable

11. The PSF transformation Every job done in white collar world is done outside for profit by PSF. PSF(Professional service firm) add value through one and only one thing the accumulation and application of .creative intellectual property. The way to become PSF if to drop the word improve and adopt the word TRANSFORM….and become PSF.

12. PSF model: Four Basic Building Blocks.......... 1) Productize: Translate every activity into discrete WWPF. One must envision as a product what somebody will pay for. 2) Webify: Put everything on to Web.(all stuff) 3) If it ain’t great outsource it : look every activity that your PSF is responsible for, if it is not great then hand it over to the outsider. (This will end 75% to 90% of what v do now!)

13. Welcome to Cross Functional communication The organizations should take a giant step further by acknowledging that removing/thrashing/obliterating all the barriers to cross functional communication is nothing short of our strategic highest priority. New technology is the prescription that we need to open the line of organisational communication

14. New Business New Brand Beyond solution : provide memorable experience The value added for most tiny or enormous company comes from the quality of experience provided Service is a transaction( good/ bad) Experience is far more holistic, encompassing, total, emotional and transforming then a mere service. It is an event , adventure , happening, spirit lifting phenomenon with the beginning ….middle and end. It leaves indelible memory and provides fodder to the thousand of future conversations with old pals and grand kids

15. Harley Davidson Rebel lifestyle brand EXPERIENCE

16. Experience +embracing dream business A dream is the complete moment in the life of the client. Important experience that tempts the client to commit substantial resources The opportunity to help the client what they want to be!!!!!!!!! Get into the dream business.........the incredible imagining business Common ProductDream Product Hyundai versus Ferrari Suzuki versus Harley Davidson CNN versus Who Want to b Millionaire

17. Design : The soul of New Enterprise Design is not about like or dislike, its about passion Emotion and attachment It is the no. one determinant of whether a product service experience stand out – or does not “15 years ago companies competed on prices, now its quality, tomorrow its design”by Bob Hayes Prof. HBS “I wish more time and money was spent on designing on exceptional product instead of trying to psychologically manipulate perception through expensive advertising” Philip Kotler

18. No limits : ‘Wow’ Project for Powerless “Getting things done” ultimately is not about power or rank its about Passion imagination and persistence Selling idea...biggest waste of time We must appreciate the power that comes with being powerless,..... And turn the every mundane task Into remarkable (WOW!!) project. The power of powerless lies in the “Boss free implementation” Never accept an assignment as given. You are never so powerful as when u are powerless Every small project contain the DNA of entire enterprise

19. Pursuing excellence in a disruptive age.... The leadership50 Leaders are talent fanatic Leader are great learner Leaders enjoy leading Leaders express their passion Leaders accept responsibility Leaders loves new technology

20. Cont.. Leaders create new market Leaders develop blame free culture Leaders are optimistic Leaders thrive in paradox Leaders create opportunity Leaders are visionaries